We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Pay methodsClosed Pre-purchase questions for Amelia   Updated January 27, 2022 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.Unfortunately, Amelia does not have direct integration with WeChatPay. Amelia is designed to work with WooCommerce, not its add-ons, so integration with t ... Gregory Pike Daylight Savings and NotificationsClosed   Amelia   Updated January 27, 2022 at 3:18pm   4 Most recent comment from Aleksandar Vuković:Hello BettinaAs mentioned before, Amelia doesn't have any time zone settings, it inherits the time zone from WordPress, so it should not be affecting your site in any way.I see that you have so ... Olivier Ziller modify or delete the abbreviations of the servicesClosed   Amelia   Updated January 27, 2022 at 3:00pm   4 Most recent comment from [deleted]:You're welcome OlivierIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. P.A. Shelton Calendar hide/disable particular functionsClosed   Amelia   Updated January 27, 2022 at 2:46pm   8 Most recent comment from Uroš Jovanović:Hello Shelton,Sounds great. Feel free to contact us if you have any other questions. Paal Joachim Romdahl Ordering av Custom Fields related to other booking fields.Closed   Amelia   Updated January 27, 2022 at 2:00pm   4 Most recent comment from [deleted]:Hi PaalThank you for your suggestion. We carefully follow customers requirements and try to implement most of them.So I close this ticket. If you have any further questions or issues, please feel fr ... Rosetta Facciolini ​Amelia dashboard for Manager Amelia, turns slowlyClosed   Amelia   Updated January 27, 2022 at 1:59pm   2 Most recent comment from Marko Davidović:Hello Jon,  Thank you for purchasing Amelia, and for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of e ... Ken Paypal settingsClosed   Amelia   Updated January 27, 2022 at 1:47pm   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for purchasing our product, and for reaching out to us.Amelia itself doesn't handle the payments we only have integration with several payment systems such as: PayPal, Mollie ... Yasmine Haddad customer reviwesClosed   Amelia   Updated January 27, 2022 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello Yasmine,Thank you for reaching out to us.Thank you for that suggestion, it is indeed a great addition to the functionality of the Amelia plugin.Please feel free to search through our feature su ... Matt Melton Zoom as an optionClosed   Amelia   Updated January 27, 2022 at 1:31pm   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in.At the moment, it's not possible to make on-site and Zoom ... Cyril Conditional formattingClosed   wpDataTables   Updated January 27, 2022 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello CyrilThank you for your purchase.If you're referring to the actual color display in Conditional Formatting, we do currently have a bug with that and it will be fixed with one of our future ... Florian Huber "PHP Notice: trying to access array offset on value of type null..."Closed   wpDataTables   Updated January 27, 2022 at 12:38pm   2 Most recent comment from Miloš Jovanović:Hi, Florian Huber.Thank you for reaching out to us; I sincerely apologise for the time it took us to answer your concern - we had an unusual number of tickets past few days. Your patience is highly ... meriem Possibility to select different time slotsClosed   Amelia   Updated January 27, 2022 at 12:25pm   2 Most recent comment from [deleted]:Hi MeriemI'm sorry, we don't have French-speaking agents, the official language of the support is English.If I understood you right, something like this is possible with Amelia. If the defa ... Ar Amelia plugin booking timeClosed   Amelia   Updated January 27, 2022 at 12:23pm   37 Most recent comment from Marko Davidović:Hello Ar,We have changed it for you and now every it is as it should be.The issue was that you turn on Dutch translation in Amelia customize And it automatically translated the label and this took pr ... Jaap Bijl List viewClosed   Amelia   Updated January 27, 2022 at 12:15pm   9 Most recent comment from Aleksandar Vuković:Alright, Boris.You can respond to this ticket directly even if it closes after a week without a reply. Josh WooCommerce Voucher IntegrationnClosed   Amelia   Updated January 27, 2022 at 12:11pm   2 Most recent comment from Marko Davidović:Hello Josh, Thank you for purchasing our product, and for reaching out to us.We have released new update of Amelia yesterday we are send it in the attachment. This version have bultin some fixes and o ...