We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jens Eisemann CSS bugClosed   wpDataTables   Updated February 3, 2022 at 12:51pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Jens.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Eric Brulmans Set specific hours per serviceClosed   Amelia   Updated February 3, 2022 at 12:47pm   4 Most recent comment from Uroš Jovanović:Hello Eric,You are welcome.We are here to help.Feel free to contact us if you have any other questions. Adrian Ghio Remove threshold 1000 points highchartsClosed   wpDataTables   Updated February 3, 2022 at 12:45pm   4 Most recent comment from Miloš Jovanović:Hello, AdrianWe are happy to see that this issue is resolved; and will pass this on to Aleksandar, of course.If anything else happens that we might assist or provide guidance with, don't hesitat ... Niclas Ott Plugin does not workClosed   Amelia   Updated February 3, 2022 at 2:34pm   13 Most recent comment from Aleksandar Vuković:Hey Niclas.The issue is coming from the currency symbol:Did you add this additional text intentionally, or was it somehow added by the plugin?When I remove the extra text after € it works fine:If yo ... Matt Google MapsClosed   Amelia   Updated February 3, 2022 at 12:21pm   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Locations are not visible on the frontend booking forms and customers only ... Diego Insaurralde Mal funcionamientoClosed   Amelia   Updated February 3, 2022 at 12:12pm   2 Most recent comment from Marko Davidović:Hello Diego, Thank you for purchasing our product, and for reaching out to us. Please note that the official support language is English, and we have to use Google Translator to try and understand o ... Ludo Stripe paymentClosed   Amelia   Updated February 3, 2022 at 12:02pm   3 Most recent comment from Stanislav Snagovskiy:Hello Ludo, Thank you for reaching out, we are glad you were able to resolve your issue, If you have any more issues or questions feel free to ask, we will gladly help. Have a nice day! Frankie Important Feature RequestClosed   Amelia   Updated February 3, 2022 at 12:00pm   2 Most recent comment from Marko Davidović:Hello Frankie, Thank you for your interest in our product.You do not need to create special days for weekends for the whole year. If you wish for your employees to be free on weekends you just need to ... swan arnoult Update plugin issueClosed   Amelia   Updated February 3, 2022 at 11:58am   2 Most recent comment from Stanislav Snagovskiy:Hello Swan,Thank you for reaching out to us.Please clarify if you activated the license at the link in this error message?If you activated the purchase code in Amelia Settings/Activation, the update ... Jennifer Manchester Amelia booking block that reoccursClosed Pre-purchase questions for Amelia   Updated February 3, 2022 at 11:53am   2 Most recent comment from Uroš Jovanović:Hello Jennifer,Thank you for expressing interest in purchasing the Amelia plugin.This, unfortunately, cannot be done with the services as the customers will have to be able to select the dates of the ... Linnhe Harrison allowing customers to book multiple itemsClosed Pre-purchase questions for Amelia   Updated February 3, 2022 at 11:10am   2 Most recent comment from Stanislav Snagovskiy:Hello Linnhe, Thank you for reaching out to us. I believe you will be fine with Packages, they are made to give you the option to create a package of multiple appointments from the same or different ... satoshi ooura I have a question about how to use it.Closed Pre-purchase questions for Amelia   Updated February 3, 2022 at 10:02am   2 Most recent comment from Stanislav Snagovskiy:Hello Satoshi,Thank you for reaching out to us.If I understood correctly, you want to select an event and open the customer details form straight away. That can't happen. Amelia can be used in a ... Marisa Teixeira PayPal and Stripe APIClosed   Amelia   Updated February 3, 2022 at 9:35am   8 Most recent comment from Marko Davidović:Hello Marisa,When we test with our credentials everything worksPlease check your credential again and try with some of the test cards that you can find on this link https://stripe.com/docs/testingWe w ... SYS support Scheduled Notifications has empty custom fieldsClosed   Amelia   Updated February 3, 2022 at 9:19am   10 Most recent comment from Stanislav Snagovskiy:You're welcome, Maarten,Our developers reported that you did an awful lot of customization for this site, and they can't say if that caused this issue. Could I ask you to install Amelia ... unholly87 Integration PolylangClosed Pre-purchase questions for Amelia   Updated February 3, 2022 at 9:17am   2 Most recent comment from Marko Davidović:Hello Evelyn, Thank you for your interest in our product.Yes, Amelia works well with the polylang.  If you have any further questions please don't hesitate to ask.