We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

田代　瑛 cancelClosed   Amelia   Updated February 1, 2022 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello,Really sorry to hear that you are moving away from Amelia.Unfortunately, since almost 6 months have passed since you purchased the Amelia license, we cannot accept your refund request, you could ... GAreth Can I upgrade from my current 1 site license to a 3 site licenseClosed   Amelia   Updated February 1, 2022 at 3:06pm   6 Most recent comment from Aleksandar Vuković:My pleasure, GAreth.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. sunita Regarding Content Collaboration & PartnershipClosed Pre-purchase questions for wpDataTables   Updated February 1, 2022 at 2:54pm   2 Most recent comment from Aleksandar Vuković:Hello SunitaThank you for reaching out to us about this, but at the moment we're not interested in this sort of collaboration.Thank you once again for reaching out, and we wish you the best of lu ... Alan Rep Settings help using highchartsClosed   wpDataTables   Updated February 1, 2022 at 2:46pm   2 Most recent comment from Miloš Jovanović:Hi, Alan RepFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Benjamin Hide employee in frontend but not in backendClosed   Amelia   Updated February 1, 2022 at 2:40pm   4 Most recent comment from Marko Davidović:Hello Benjamin,Thank you for clarifying it to us. Unfortunately currently, there is no such feature built-in. You can only hide the field completely you can not just hide one employee I'm afrai ... Nirvesh Sooful Table designClosed   wpDataTables   Updated February 1, 2022 at 2:16pm   4 Most recent comment from Aleksandar Vuković:Hi again IstvánThis is a simple table, correct. You would also be able to do this with a MySQL query-based table, but it would require a lot of custom work (CSS mostly).Please take a look at these fe ... István ResponsivenessClosed Pre-purchase questions for wpDataTables   Updated February 1, 2022 at 1:11pm   3 Most recent comment from Aleksandar Vuković:Hello IstvánThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.We don't have ... dimitrios free slotsClosed   Amelia   Updated February 1, 2022 at 11:53am   2 Most recent comment from Uroš Jovanović:Hello Dimitrios,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in functions.Please feel free to search through our feature suggestion page, an ... Jaffer Amelia General SettingClosed   Amelia   Updated February 1, 2022 at 11:37am   2 Most recent comment from [deleted]:Hi Jaffer Thank you for reaching out to us. When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way ... Benjamin Custom CSSClosed   Amelia   Updated February 1, 2022 at 11:36am   2 Most recent comment from Marko Davidović:Hello Benjamin, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than ... Ada Outlook Calendar showing No DataClosed   Amelia   Updated February 1, 2022 at 11:19am   10 Most recent comment from Uroš Jovanović:Hello Ada,Glad to hear that the issue has been resolved.The sync works in the following way; all services booked in Amelia from the moment you connect the Outlook Calendar will reflect in it. In retur ... Ken employee email boxClosed   Amelia   Updated February 1, 2022 at 10:10am   2 Most recent comment from [deleted]:Hello KenThank you for reaching out to us.You can configure your Employee's work hours like this, because the work hours for these two services do not overlap:If you need some further assistance, ... Paal Joachim Romdahl Global Company Work hoursClosed   Amelia   Updated February 1, 2022 at 9:56am   8 Most recent comment from Uroš Jovanović:Hello Paal,Thank you for your feedback and suggestion. Our developers will look into this suggestion and will implement it once it becomes a priority on the To-do list.Feel free to contact us if you ... MariusDesign Translation issue in frenchClosed   Amelia   Updated February 1, 2022 at 9:17am   2 Most recent comment from [deleted]:Hi MariusDesignPlease note that we do not have translators in our company. The plugin is designed and created in English, and the French translation (along with all other translations) that's cur ... Janis Unable to Upload ImagesClosed   Amelia   Updated February 1, 2022 at 9:15am   6 Most recent comment from Uroš Jovanović:Hello Janis,That sounds great then, you should have no issues with the other themes. Feel free to send it out and we will inspect what is going on.