We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

María Reyna Available spots in a classClosed   Amelia   Updated February 1, 2022 at 8:33am   5 Most recent comment from [deleted]:Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time.If you have any further questions or issues, ... adrian suhanea Filtering using user metaClosed   Formidable Forms integration for wpDataTables   Updated January 31, 2022 at 9:41pm   2 Most recent comment from Miloš Jovanović:Hello, adrian suhanea - Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer th ... Paul A. I cannot change the email and phone to REQUIRED field in Amelia bookingClosed   Amelia   Updated January 31, 2022 at 5:21pm   14 Most recent comment from Uroš Jovanović:Hello Paul,You are welcome.Feel free to contact us if you have any other questions by opening another ticket. Phillip Harris Unable to view customer facing form on google chrome (mobile)Closed   Amelia   Updated January 31, 2022 at 4:27pm   2 Most recent comment from Stanislav Snagovskiy:Hello Phillip,Thank you for reaching out to us.Сould you provide me with more information and screenshots, regarding this issue? So I will be able to reproduce it and help you.If you need some furth ... Mikey Haklander Calendar admin view isn't showing all time slots.Closed   Amelia   Updated January 31, 2022 at 2:07pm   4 Most recent comment from Uroš Jovanović:Hello Mikey,Thank you for providing me with the Admin credentials.We have passed this issue to our developers for further investigation. We will provide you with an update as soon as we have one.Thank ... Angeline Zoom link not easy to accessClosed   Amelia   Updated January 31, 2022 at 1:50pm   7 Most recent comment from Marko Davidović:Hello Angeline, We are glad that we're able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a revie ... LOGAN MCKINLEY Functions of Amelia, area scheduling.Closed Pre-purchase questions for Amelia   Updated January 31, 2022 at 1:48pm   11 Most recent comment from Marko Davidović:Hello Logan, It was my pleasure, we are always happy to help. As for your suggestion, I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do ... Thomas French translationClosed   Amelia   Updated January 31, 2022 at 1:33pm   4 Most recent comment from Aleksandar Vuković:Hello there.Please note that we do not have translators in our company. The plugin is designed and created in English, and the French translation (along with all other translations) that's curren ... Mee Column WidthClosed   wpDataTables   Updated January 31, 2022 at 1:29pm   4 Most recent comment from Aleksandar Vuković:Thank you for your assistance Jens!Mee, if you have any further questions or issues, please feel free to open a new ticket and we'll gladly help. Randall Taylor Copy Record FunctionClosed   wpDataTables   Updated January 31, 2022 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello Randall.wpDataTables supports basic copy/paste functions and I'm not sure I quite understand what you're referring to.If you need to copy data within cells, there's no built-in f ... Georgina Holt Discounts for multiple bookingsClosed   Amelia   Updated January 31, 2022 at 12:58pm   2 Most recent comment from Stanislav Snagovskiy:Hello Georgina,Thank you for reaching out to us.You'll be fine with Packages, they are made to give you the option to create a package of multiple appointments from the same or different service ... Kyle Miller Data from Wordpress User metadataClosed Pre-purchase questions for wpDataTables   Updated January 31, 2022 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello Kyle.Thank you for your interest in our plugin.wpDataTables doesn't have a native integration with the database and it should not be mistaken for a database management plugin.With it, you ... Prince Abraham Events VisibilityClosed   Amelia   Updated January 31, 2022 at 12:36pm   6 Most recent comment from Stanislav Snagovskiy:You're welcome, Prince,Are you seeing Events under the user credentials you provided to me?If yes, then the issue is with your wp-admin, probably somewhere mixed user's capabilities.Let us ... Jason Remove Google Calendar Busy SlotsClosed   Amelia   Updated January 31, 2022 at 11:58am   3 Most recent comment from [deleted]:Hi JasonGlad to hear you were able to resolve the issueIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Shanice Baloe Re-send Confirmation e-mail optionClosed   Amelia   Updated January 31, 2022 at 11:43am   4 Most recent comment from Uroš Jovanović:Hello Shanice,Glad to hear that the issue has been resolved. Feel free to contact us if you have any other questions by opening another ticket.