We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ken how do i upload the pluginClosed   Amelia   Updated January 26, 2022 at 9:54am   3 Most recent comment from Marko Davidović:Hello Ken, Thank you for purchasing our product, and for reaching out to us.Can you please tell us did you manage to upload the plugin?The video that Pascal sent to you is quite accurate and should he ... Phil Finding purchased packages is VERY cumbersome?!Closed   Amelia   Updated January 26, 2022 at 9:24am   6 Most recent comment from Uroš Jovanović:Hello Phil,Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, ... Pawel Buslowski separate zoom links for appointment packageClosed   Amelia   Updated January 26, 2022 at 9:23am   5 Most recent comment from Uroš Jovanović:Hello Pawel,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Philip ErrorClosed   Amelia   Updated January 26, 2022 at 9:22am   6 Most recent comment from Uroš Jovanović:Hello Philip,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Miroslav Kulanga Load table shortcode on clickClosed   wpDataTables   Updated January 26, 2022 at 9:17am   2 Most recent comment from Aleksandar Vuković:Hey Miroslav.This can be done with some custom work. For example, you can create a custom button, and create a custom script that will make the ajax call after the button is clicked, and in the backen ... Ed Kraft Table Data Not MatchingClosed   wpDataTables   Updated January 25, 2022 at 6:55pm   7 Most recent comment from Miloš Jovanović:Hi, Ed Kraft  Glad to see that the conditional rule is doing the trick for the zeroes; Sounds like a plan; thank you for your patience as well; let's see how it goes. If you manage to catch one ... Todd McMahon Pull report from two different tablesClosed   Report Builder for wpDataTables   Updated January 25, 2022 at 4:25pm   2 Most recent comment from Miloš Jovanović:Hi, ToddApologies for taking so long to respond to this ticket. Thank you for your patience.- Unfortunately, this is not possible yet; it has already been passed to our developers since a few custome ... Ron Poppen How to get rid of displayd text?Closed   Amelia   Updated January 25, 2022 at 4:15pm   8 Most recent comment from Stanislav Snagovskiy:Dear Ron,I hope you're doing well.Highly appreciated for sharing your solution, this may be helpful for other amelia users.If you have any more issues or questions feel free to ask, we will glad ... Matt Melton Removing Employee from Customer DashboardClosed   Amelia   Updated January 25, 2022 at 4:08pm   8 Most recent comment from Uroš Jovanović:Hello Matt,Glad to hear that. My colleague is assigned to that ticket and will answer your query as soon as he can. Philip Export / ImportClosed   Amelia   Updated January 25, 2022 at 3:13pm   2 Most recent comment from Stanislav Snagovskiy:Hello Philip, Thank you for reaching out to us.If you want to back up Amelia, you can export all "wp_amelia" tables from the database, and then when you re-install the plugin on a new website, just im ... Clara Special daysClosed   Amelia   Updated January 25, 2022 at 2:16pm   6 Most recent comment from Marko Davidović:Hello Clara,We try to help in any way we can, but some features are not available at the moment.Thank you for your kind words, we wish you to have a nice day as well. 洧齊 張 incompatibleClosed   Amelia   Updated January 25, 2022 at 1:58pm   2 Most recent comment from [deleted]:HelloThank you for reaching out to us.Please add this CSS to the booking page with Events: 1.  .lightbox {   display: unset !important;} 2.  .lightbox {position: inherit !important;} 3.  .amel ... Grace Ryan Radar Chart CustomizationClosed   wpDataTables   Updated January 25, 2022 at 1:41pm   2 Most recent comment from Miloš Jovanović:1 hour ago Hello Grace Ryan Terribly sorry for the late response. Thank you for your patience. I'm assuming you're already using the wpDataCharts callbacks. Unfortunately, what you're ... Niclas Ott Maximum data upload in the checkoutClosed Pre-purchase questions for Amelia   Updated January 25, 2022 at 1:05pm   2 Most recent comment from [deleted]:Hi NiclasThank you for reaching out to us.Please check out this article.If you have any more issues feel free to ask, we will gladly help. Bex Hiding form field completing?Closed   Amelia   Updated January 25, 2022 at 11:16am   4 Most recent comment from [deleted]:Hi BexGlad you could find a solution.Your solution is good, we cannot suggest you the other workaround for your request.Best Regards.