We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Melina Select ALL filter for Multi selectClosed   Powerful Filters for wpDataTables   Updated February 2, 2022 at 7:37pm   4 Most recent comment from Miloš Jovanović:Thank you, Melina.I will do everything i can from my end to push this on the priority list with the devs.And of course, don't hesitate to create a new ticket, if anything else needs our assistan ... Hui Martin Temporary Domain InstallClosed   wpDataTables   Updated February 2, 2022 at 6:50pm   4 Most recent comment from Miloš Jovanović:Hello again, Hui MartinYou're welcome. If there is anything else we can try to advise, or assist the best we can, don't hesitate to create a new ticket. Thank you. Ronald Marcelo Integración con Google CalendarClosed   Amelia   Updated December 23, 2023 at 5:08am   3 Most recent comment from Ronald Marcelo:Integración con Google Calendar HOLA, segui todos los pasos y no he podido configurar - integrar google calendar con amelia Programador NO SOY  quiero vincular con el calendario de la empresa y con ... Damian James Holiday bookingsClosed   Amelia   Updated February 2, 2022 at 3:50pm   2 Most recent comment from Stanislav Snagovskiy:Hello Damian,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting holiday homes, then it is possible to use our plugin for this. I ... Alec Erlebacher Allow Employees to delete EventsClosed   Amelia   Updated February 2, 2022 at 3:01pm   4 Most recent comment from Uroš Jovanović:Hello Alec,Thank you for your feedback.Unfortunately, as of now, only users with Admin roles can delete in AmeliaPlease feel free to search through our feature suggestion page, and see if someone may ... Lavinia Cometti bookingClosed   Amelia   Updated February 2, 2022 at 1:57pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lavinia,Thank you for reaching out to us.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it ha ... Fore How to set up a subscriptionClosed   Amelia   Updated February 2, 2022 at 1:54pm   4 Most recent comment from Stanislav Snagovskiy:You're welcome Fore, When you configure recurring appointments (https://wpamelia.com/recurring-appointments/) you can choose whether they will all be paid online, or if the customer will only pay ... Gertjan Bos Only booking whebn payment is finishedClosed Pre-purchase questions for Amelia   Updated February 2, 2022 at 1:53pm   6 Most recent comment from [deleted]:You're welcome, Gertjan.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. damien Will BIG PROBLEMClosed   Amelia   Updated February 2, 2022 at 1:16pm   3 Most recent comment from Marko Davidović:Hello Damien, Thank you for purchasing our product, and for reaching out to us.We are glad that everything has been sorted out. If you have any more questions please feel free to open another ticket. steve eventsClosed Pre-purchase questions for Amelia   Updated February 2, 2022 at 1:13pm   6 Most recent comment from Marko Davidović:Hello Steve,When you have a group appointment and if you want to change the settings for only one customer you do not need to cancel the whole appointment you can "cancel" that one customer only like ... Adrian Ghio Hide Y-Axis LabelClosed   wpDataTables   Updated February 2, 2022 at 12:52pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianUnfortunately, this is the functionality of Highcharts - when the axis is hidden, the label stays.I don't believe this is possible even with some custom wpDataCharts callback as t ... Jarno Kylander CouponClosed   Amelia   Updated February 2, 2022 at 12:52pm   4 Most recent comment from Marko Davidović:Hello Jarno,Unfortunately currently, there is no such feature built-in. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when t ... Ian Marjanovic reservation asigned to wrong employeeClosed   Amelia   Updated February 2, 2022 at 12:04pm   4 Most recent comment from Stanislav Snagovskiy:Dear Ian,Thanks for the clarification, I'm waiting for screenshots from you.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and t ... Yeman Boya Multiple service on booking formClosed   Amelia   Updated February 2, 2022 at 11:58am   5 Most recent comment from Uroš Jovanović:Hello Yeman,I understand. That option is currently not available but this feature will be implemented in the future, but unfortunately, I cannot provide you with ETA on when this will be implemented. ... Ezekiel Osunbor 2-way sync between smartsheet and wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated February 2, 2022 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello EzekielThank you for your interest in our plugin.We're not sure how you wanted to connect wpDataTables and Smartsheet. We don't have a native integration with it, and I can't rec ...