We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike Oberdick Emails and Outlook IntegrationClosed Pre-purchase questions for Amelia   Updated February 2, 2022 at 11:52am   2 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for expressing interest in purchasing the Amelia plugin.1. When customer books an appointment with a certain employee, that employee will receive an email with the information reg ... Rita Pinhão TranslationClosed   Amelia   Updated February 2, 2022 at 11:43am   2 Most recent comment from [deleted]:Hi RitaThank you for reporting about a mistake in the translation.It was forwarder to our developers, and should be included into the next plugin update. Brigitte Schweizer No Booking-Notifications sent - help neededClosed   Amelia   Updated February 2, 2022 at 11:40am   4 Most recent comment from Uroš Jovanović:Hello Brigitte,Apologies for the misunderstanding. Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Lavinia Cometti cancelled eventsClosed   Amelia   Updated February 2, 2022 at 11:40am   4 Most recent comment from Marko Davidović:Hello Lavinia, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. MELISSA Woocommerce Amelia - Pending PaymentClosed   Amelia   Updated February 2, 2022 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Melissa,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Karl Blaza Export AppointmentsClosed   Amelia   Updated February 2, 2022 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Karl,Thank you for reaching out to us,Unfortunately, there is currently no option to export appointments from the employe panel, as that can only be done from the back-end. Please feel free to ... sylvain Customer phone number not savedClosed   Amelia   Updated February 2, 2022 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello Sylvain,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Rosetta Facciolini Manager Amelia cannot see all clients, and she cannot enter new clients in employee shortcodeClosed   Amelia   Updated February 2, 2022 at 9:46am   11 Most recent comment from Uroš Jovanović:Hello Rosetta,That is unfortunate.Please reach out to us if you have any other questions. Jacques One service with different priceClosed Pre-purchase questions for Amelia   Updated February 1, 2022 at 5:53pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jacques,Thank you for reaching out to us.Yes, you can use Events and use custom pricing to achieve this logic, for example:If you have any more issues or questions feel free to ask, we will glad ... Mee Critical Error Saving tableClosed   wpDataTables   Updated February 1, 2022 at 5:42pm   3 Most recent comment from Miloš Jovanović:Hi, MeeWe're happy to see that you have resolved this; in case it comes back, of course, you can reopen this ticket, or create a new one;And as always, we will do our best to assist. Collin Mcdougall Services timeframeClosed Pre-purchase questions for Amelia   Updated February 1, 2022 at 5:35pm   2 Most recent comment from Stanislav Snagovskiy:Hello Collin,Thank you for reaching out to us.Yes, you have to sync your Google Calendar with Amelia to achieve this. Find out more here: https://wpamelia.com/configuring-google-calendar/.In order ... Kai Kyas Benachrichtigungen / NotificationsClosed   Amelia   Updated February 1, 2022 at 5:20pm   10 Most recent comment from Uroš Jovanović:Hello Kai,Thank you for that. We are here to help Promsy Célia set the service on fixed schedulesClosed   Amelia   Updated February 1, 2022 at 3:25pm   4 Most recent comment from Marko Davidović:Hello Célia, We are glad that we're able to help you. You can hide employee field in Amelia/customize like thisAs gift cards you can create coupon with Amelia and send them to your customers. Y ... Akinori settingsClosed   Amelia   Updated February 1, 2022 at 3:25pm   2 Most recent comment from Uroš Jovanović:Hello Akinori,Thank you for reaching out to us.Unfortunately, there is no such option in Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if som ... Christian NotificationsClosed   Amelia   Updated February 1, 2022 at 3:18pm   4 Most recent comment from Stanislav Snagovskiy:Dear Christian,I hope you're doing well.This could be the reason for 1 extra email:That's in Integrations/Outlook integration.Could you update please to the latest version of Amelia 4.4.1 f ...