We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rosetta Facciolini How can I distinguish online booking from employee booking?Closed   Amelia   Updated January 28, 2022 at 3:21pm   15 Most recent comment from Stanislav Snagovskiy:Dear Rosetta,You're always welcome.Thanks, I wish you every success!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Benjamin Slim Application ErrorClosed   Amelia   Updated January 28, 2022 at 2:53pm   3 Most recent comment from Marko Davidović:Hello Benjamin, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. arifah Back buttonClosed   Amelia   Updated January 28, 2022 at 2:44pm   5 Most recent comment from Marko Davidović:Hello Arifah,Yes, we have released a new version of Amelia 4.4.1 and everything is working as it should be.If you didn't update it please update to the 4.4.1 version and you will see that the bac ... Robin Service doesn't appear in frontendClosed   Amelia   Updated January 28, 2022 at 2:43pm   2 Most recent comment from [deleted]:Hi RobinThank you for reaching out to us.It could be a bug which was fixed in the latest update.Please update your Amelia plugin to the latest version (4.4.1) and let us know if it helps.Best Regards. Melina Default Sort by - then byClosed   wpDataTables   Updated January 28, 2022 at 2:27pm   2 Most recent comment from Miloš Jovanović:Hi, Melina Thanks for reaching out to us. 1. Regarding the "first, default" column - Each column has a “Default sorting column” switch. If you enable this switch for one of the columns, a selectb ... Bradley Thornhill Y Axis on Line Chart Not starting at 1 mobileClosed   wpDataTables   Updated January 28, 2022 at 2:27pm   2 Most recent comment from Miloš Jovanović:Hi, BradleyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Lucas Change my hours in x monthsClosed   Amelia   Updated January 28, 2022 at 2:12pm   6 Most recent comment from [deleted]:That's great, LucasIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mee Sub headings - data tableClosed   wpDataTables   Updated January 28, 2022 at 1:57pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Mee.I hope merged cells will become available at some point in the future.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladl ... Thaïna Almeida-Martins Services and hours for employeeClosed   Amelia   Updated January 28, 2022 at 1:34pm   2 Most recent comment from Stanislav Snagovskiy:Hello Thaïna,Thank you for reaching out to us.Well, it seems you can create two services, 8-hour and 4-hour. In the first service, the time slot is from 8 to 16, in the second - as you describe, wit ... Georges Time settingClosed   Amelia   Updated January 28, 2022 at 1:29pm   2 Most recent comment from [deleted]:Hi GeorgesThank you for reaching out to us.Please check out the attached article here:Default Time Slot Step (custom durations in Services, work hours, breaks...)If you need some further assistance, p ... Andreas Theile Employees in the admin booking calendarClosed   Amelia   Updated January 28, 2022 at 10:53am   2 Most recent comment from Stanislav Snagovskiy:Hello Andreas, Thank you for your suggestion. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time.Please feel free to sear ... tahir events list viewClosed   Amelia   Updated January 28, 2022 at 9:44am   4 Most recent comment from [deleted]:Hi TahirCould you please provide us with more information and screenshots of your issue? I'm not quite sure I understand your needs right. What exactly do you have now and what do you want to ac ... Ron Poppen stage domainClosed   Amelia   Updated January 28, 2022 at 7:38am   2 Most recent comment from [deleted]:Hi RonSorry for the late response.You can use the single-domain license of Amelia (Basic) for one domain and an unlimited number of subdomains. Everything should work just fine.Best Regards. Todd McMahon Remove prefix on sum shortcodeClosed   wpDataTables   Updated January 27, 2022 at 5:51pm   7 Most recent comment from Miloš Jovanović:Hi, Todd - I experimented with adding Average shortcode to a test WP page; and when I added this custom CSS to the WP page , it  has made the shortcode stay on the same line as the % sign; .wdt-col ... Valentin Google Calendar connectionClosed   Amelia   Updated January 27, 2022 at 4:22pm   8 Most recent comment from Uroš Jovanović:Hello Valentin,Glad to hear that the issue has been resolved. Feel free to contact us if you have any other questions.