We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hristiyan Question about functionalityClosed Pre-purchase questions for Amelia   Updated February 8, 2022 at 1:42pm   2 Most recent comment from [deleted]:Hello HristiyanThank you for reaching out to us.Unfortunately, you cannot add a calendar to Amelia's thank you page, but you can add it as a custom field to your booking form.At the Amelia / Se ... Alexander Fast TerminplanungClosed Pre-purchase questions for Amelia   Updated February 8, 2022 at 1:13pm   2 Most recent comment from [deleted]:Hi AlexanderYour ticket is empty. Can we help you with anything? Randy Allen Front end reset column to default value?Closed   wpDataTables   Updated February 8, 2022 at 12:40pm   2 Most recent comment from Miloš Jovanović:Hi, Randy Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! - Sorry to disappoint you, but th ... Dawid Mocke Working Hours and Days OffClosed   Amelia   Updated February 8, 2022 at 12:39pm   4 Most recent comment from Uroš Jovanović:Hello Dawid,Thank you for providing me with the Admin credentials. I have tried to add the day off in the "Working Hours & Days Off" in settings and I added the day off successfully which is reflecte ... Yash Ranka Booking actions after date-time passedClosed   Amelia   Updated February 8, 2022 at 12:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Yash,Thank you for reaching out to us.Thanks for your suggestion, but unfortunately, no actions are available to customers after booking, they can only contact you by phone numbers and email a ... Patrick Forseth Employee BookingClosed   Amelia   Updated February 8, 2022 at 12:23pm   2 Most recent comment from Stanislav Snagovskiy:Hello Patrick,Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to se ... Miguel Angel Quinteros Problemas visuales "Checkout"Closed   Amelia   Updated February 8, 2022 at 12:20pm   2 Most recent comment from Marko Davidović:Hello Miguel, Thank you for purchasing our product, and for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand o ... Dirk KündigungClosed   Amelia   Updated February 8, 2022 at 12:06pm   2 Most recent comment from [deleted]:Hello Dirk Sorry to hear that.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request ... Michael Egger Amelia step by step booking form rename buttonsClosed   Amelia   Updated February 8, 2022 at 11:42am   4 Most recent comment from Marko Davidović:Hi Michael,We are glad that you managed to do complete everything. And thank you for drawing our attention to this, we will pass on your message and we will soon have a new website with new documenta ... Eric Miner CustomizationClosed   Amelia   Updated February 8, 2022 at 11:32am   2 Most recent comment from Stanislav Snagovskiy:Hello Eric,Thank you for reaching out to us.Could you provide us with the URL of the page where you are facing this issue?I look forward to hearing from you.Take care! Arthur Multi Vendor bookingClosed Pre-purchase questions for Amelia   Updated February 8, 2022 at 10:16am   4 Most recent comment from [deleted]:Thank you for your suggestion, Ajay. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time.If you have any questions or issues, pl ... Julien Booking SystemClosed   Amelia   Updated February 8, 2022 at 9:38am   4 Most recent comment from [deleted]:Hi Julien1) If you want to add a customer to the existing group appointment, you don't need to create a new appointment, but edit existing.In the Customer(s) field you can choose the customer you ... Joëlle Stripe customer name displayClosed   Amelia   Updated February 8, 2022 at 8:46am   2 Most recent comment from [deleted]:Hi JoëlleThank you for reaching out to us.Yes, you can fill out Metadata and Description section in Amelia > Settings > Payments; the information entered here via placeholders will be sent to S ... Haarty Hanks Location and services not display front end of my websiteClosed   Amelia   Updated February 8, 2022 at 7:18am   4 Most recent comment from [deleted]:Hello HaartySorry for the delayed response.It could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cache" or ... Michael Row PaddingClosed   wpDataTables   Updated February 7, 2022 at 10:37pm   2 Most recent comment from Miloš Jovanović:Hi, Michael Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! - That is very odd; I just tr ...