We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Pull incorrect dataClosed   wpDataTables   Updated February 7, 2022 at 11:40am   3 Most recent comment from Aleksandar Vuković:Hey MichaelYou're good with thisJust kidding, thank you for letting me know this too has been resolved! John Masoner Linking to foreign documentsClosed   wpDataTables   Updated February 7, 2022 at 11:29am   2 Most recent comment from Aleksandar Vuković:Hello JohnIf I understood you correctly, they upload the Word file in the form? If that is true, wpDataTables will be able to recognize the attachment, and include it in the table, so when someone c ... Tom Lingard Confirmation notifications not sending to customersClosed   Amelia   Updated February 7, 2022 at 11:24am   8 Most recent comment from Uroš Jovanović:Hello Tom,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Eric Ryan Jones Multiple Google CalendarsClosed   Amelia   Updated February 7, 2022 at 11:22am   2 Most recent comment from Marko Davidović:Hello Eric, Thank you for purchasing our product, and for reaching out to us. Currently, there is no such feature built-in. You can only have one google calendar per person. You can connect each empl ... Vincent viargues notification email custom htmlClosed   Amelia   Updated February 7, 2022 at 11:16am   6 Most recent comment from Marko Davidović:Hello Vincent, We went to your site and we have successfully managed to implement the HTML that you have sent us and we have saved it without any issue. After that, we have tested the notification and ... Justin Kovach Outstanding invoicesClosed   Amelia   Updated February 7, 2022 at 11:11am   12 Most recent comment from Uroš Jovanović:Hello Richard,Unfortunately, there is currently no option to show the amount remaining and pass the information to WooCommerce for sending an invoice.Feel free to contact us if you have any other que ... Jose Luis Martinez Update Amelia Plugin from v2.8Closed   Amelia   Updated February 7, 2022 at 10:44am   8 Most recent comment from Aleksandar Vuković:Hey, JoseI'm glad to hear that!If you need some further assistance, please feel free to reach out to us. Marco URL ParameterClosed   wpDataTables   Updated February 7, 2022 at 10:40am   3 Most recent comment from Aleksandar Vuković:Hello Marco. Thank you for your purchase.Tim, thank you for your assistance.Marco, if what Tim suggested is not what you were looking for, can you please provide us with more detail about your inquiry ... Todd McMahon Column IDs changing when edits are made in Formidable FormsClosed   wpDataTables   Updated February 8, 2022 at 8:53am   3 Most recent comment from Aleksandar Vuković:Hello again ToddUnfortunately, our developers said there's no workaround for this, so without modifying the logic, it can't be done.Sorry for the inconvenience. dick penny which WP doc lib plugin to useClosed Pre-purchase questions for wpDataTables   Updated February 7, 2022 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.Please note that you've reached the support platform for wpDataTables and Amelia WordPress plugins. We provide support for our products, and we cannot ... Ron Poppen UpgradeClosed Pre-purchase questions for Amelia   Updated February 7, 2022 at 9:47am   2 Most recent comment from Uroš Jovanović:Hello Ron,Thank you for reaching out to us.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal opens up where you can choose available upgrade ... Bram Vanthournout Problem with export of appointmentsClosed   Amelia   Updated February 7, 2022 at 9:06am   23 Most recent comment from Aleksandar Vuković:Hey LaurentThank you for the suggestion! I'll make sure it is forwarded to our management directly, so even if it doesn't make it to the suggestions page in a short period of time, do note t ... Michael Table has no rows errorClosed   wpDataTables   Updated February 7, 2022 at 9:04am   3 Most recent comment from Aleksandar Vuković:Hey MichaelThank you for your purchase and thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll ... Pesce Comunica unable to edit text in a serviceClosed   Amelia   Updated February 7, 2022 at 8:34am   19 Most recent comment from Aleksandar Vuković:You're welcome, Pesce.If you do require some further assistance, please let me know. Jan Lukas Exotic fast car booking timeClosed Pre-purchase questions for Amelia   Updated February 7, 2022 at 8:27am   3 Most recent comment from [deleted]:Hello JanThank you for your interest in Amelia.Yes, unfortunately, it's not possible with the plugin's built-in features, so we cannot recommend you to use Amelia for your business now.