As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Frederico Santos Error - 400 bad requestClosed   Amelia   Updated February 18, 2022 at 1:10pm   2 Most recent comment from Uroš Jovanović:Hello Frederico,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... IRENE YANG My booking system was crashedClosed   Amelia   Updated February 18, 2022 at 12:46pm   3 Most recent comment from Stanislav Snagovskiy:Hello Irene,Thank you for reaching out to us.Сould you provide me with the page-URL, regarding this issue? So I will be able to reproduce it and help you.Please provide me also a temporary WP-admin ... Prateek Biyani Email TemplateClosed   Amelia   Updated February 18, 2022 at 12:11pm   2 Most recent comment from Stanislav Snagovskiy:Hello Prateek, Thank you for reaching out to us. Сould you provide me with more information and screenshots, regarding this issue? So I will be able to reproduce it and help you.I don't think th ... Laurence W Potter Table does not work using the Safari broswerClosed   wpDataTables   Updated February 18, 2022 at 11:56am   2 Most recent comment from Miloš Jovanović:Hi, LaurenceThanks for reaching out to us.Can you confirm the page where the issue happens, is the one you linked in the related section of the ticket?- When I open the related page from my end using ... David Marcos Purchase on behalf customer - SpainClosed Pre-purchase questions for wpDataTables   Updated February 18, 2022 at 11:13am   2 Most recent comment from Miloš Jovanović:I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2980866/ For future reference, please don't open multiple ti ... Tania Hiatt Amelia 2way google calendarClosed   Amelia   Updated February 18, 2022 at 11:09am   16 Most recent comment from Uroš Jovanović:Hello Tania,Please test the following CSS code for hiding the customer email information. .el-select-dropdown__list .am-drop .el-select-dropdown__item .am-drop-item-meta{    display:none !important; ... Niger Pricing planClosed Pre-purchase questions for Amelia   Updated February 18, 2022 at 10:51am   2 Most recent comment from Stanislav Snagovskiy:Hello Niger, Thank you for reaching out to us. Сould you provide me with some more information regarding this issue? So I will be able to understand what do you mean and help you. If you need some ... Antonio Inglese RimborsoClosed   Amelia   Updated February 18, 2022 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Antonio,Thank you for choosing the Amelia plugin.Please note that the official language of the Amelia support is English, so I would like to apologize in advance for anything that is lost in tra ... Simon Schröder TimeslotsClosed   Amelia   Updated February 18, 2022 at 10:07am   2 Most recent comment from [deleted]:Hi SimonUnfortunately, there's no such feature in the plugin, but you can try to use Extra for that. Extras allow you the possibility to add additional services or products customers can buy whe ... Wesley Event Booking WebhookClosed   Amelia   Updated February 18, 2022 at 10:04am   4 Most recent comment from Marko Davidović:Hello Wesley, Yes, you are on the right track the zip file is structured in a way to show you the location of the file. So, you need to overwrite the file "BookingAddedEventHandler.php" located in wp ... Alex Plug-in not allowing booking on days which should be available.Closed   Amelia   Updated February 18, 2022 at 9:57am   2 Most recent comment from [deleted]:Hi AlexThank you for reaching out to us.Please enable "Allow booking below minimum capacity" option in Amelia / Settings / Appointments.If this is disabled, your front-end customers won't be abl ... Daniel Schindlower schedule that start on one day and end the next dayClosed   Amelia   Updated February 18, 2022 at 9:21am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Amelia cant go to the next day because we do not have a booking for multip ... mostodimalto Field CustomisationClosed   Amelia   Updated February 18, 2022 at 9:11am   4 Most recent comment from Marko Davidović:Hello,  You are most welcome sorry that we couldn't be more helpfull. Currently, there is no such feature built-in. JS files are modified (minimized) in the public version of plugin (in our d ... Uriahs Handling Excel TabsClosed   wpDataTables   Updated February 19, 2022 at 4:48pm   11 Most recent comment from Aleksandar Vuković:Hello TheLoneDevAt the moment, we're still using an older version of PHPWord, which (as a dependency) has the Common library.In the latest version of PHPWord, this dependency has been removed, b ... Floran PATIENCE SMS notification - issue pricingClosed   Amelia   Updated February 17, 2022 at 5:43pm   8 Most recent comment from Uroš Jovanović:Hello Floran,If your language has characters that are not in the list of GSM characters (for example ț, ć, or a dash ( – ) instead of a hyphen ( - ) - notice the length between the two), thos ...