We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Chuck Czarnecki Sum not workingClosed   wpDataTables   Updated March 1, 2022 at 8:52am   8 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.For server-side tables, the server-side logic works for everything (editing, pulling the data, filtering, sorting...), so if you have a bit more complex qu ... Ryan DiGiovanni SCD/Type 2-Type 3 front end editable tablesClosed   wpDataTables   Updated March 1, 2022 at 8:50am   4 Most recent comment from Aleksandar Vuković:Thank you Ryan.At the moment we don't have an option for table history. You can only edit, add new, or delete rows, without additional information about who edited what, and when. Jose Nino Same Day BookingClosed   Amelia   Updated March 1, 2022 at 7:58am   14 Most recent comment from Marko Davidović:Hello Jose,Can you please send us 2 coupons with 100% discount for that service so that we can try to book ourselves so that we can see what is the issue just reply privately?After that, please provid ... Heim KeywordClosed   Amelia   Updated March 1, 2022 at 7:11am   4 Most recent comment from Marko Davidović:Hello Heim, Thank you for purchasing our product, and for reaching out to us. You can only delete the tags you have created via the database. You need to access the database and find the following -� ... Joshua Read Show/Hide Column Based on WP User RoleClosed Pre-purchase questions for wpDataTables   Updated March 1, 2022 at 10:48am   5 Most recent comment from Miloš Jovanović:- Hi, JoshuaI have conclusive information now regarding this.- Unfortunately, we can't create a solution as intended, in terms of one dynamic table having columns that can hide or show depending ... Pascal Conditional Logic for appointmentsClosed   Amelia   Updated February 28, 2022 at 5:55pm   2 Most recent comment from Uroš Jovanović:Hello Pasca,Thank you for reaching out to us.Unfortunately, there is no such option at the moment as you could only set the minimum capacity of a service as a conditional for the appointment.Please fe ... Bruce Amelia customer importClosed   Amelia   Updated February 28, 2022 at 3:43pm   2 Most recent comment from Uroš Jovanović:Hello Bruce,Thank you for reaching out to us.At the moment, it is not possible to import the customers into Amelia. We have a plan to add this feature in one of the future updates, but at the moment, ... andreas ebermann Plugin IssuesClosed   Amelia   Updated February 28, 2022 at 2:37pm   4 Most recent comment from Marko Davidović:Hello Andreas,We went to your site and we couldnt replicate any issues. As far as we can see Amelia is working as it should be in the back endAs well as on the front endIf this happens to you again pl ... Fore Booking feeClosed   Amelia   Updated February 28, 2022 at 1:50pm   4 Most recent comment from Marko Davidović:Hello Fore,We would be happy to help but like we said Amelia itself doesn't handle the payments so unfortunately, we can not help you with the fee for services. There is no way to do that at the ... Tim Book service per hourClosed   Amelia   Updated February 28, 2022 at 1:41pm   4 Most recent comment from Uroš Jovanović:Hello Tim,I would lie to you if I said anything specifically since there are a lot of feature requests and our developers develop a new feature based on the priority of the feature that is determined ... Sokratis Customer AppointmentsClosed   Amelia   Updated February 28, 2022 at 1:36pm   4 Most recent comment from Marko Davidović:Hello Sokratis,We thank you for your suggestion, we hope so too but we can not make any promises.If you have any more questions please feel free to open another ticket.We wish you all the best. Tania Hiatt TrafftClosed   Amelia   Updated February 28, 2022 at 1:20pm   2 Most recent comment from Marko Davidović:Hi Tania,Amelia and Trafft are two different (but similar) independent products. Amelia is a WordPress plugin while Trafft is SaaS. It all depends on your needs but you do not need and neither you can ... tashia cancellationClosed   Amelia   Updated February 28, 2022 at 1:19pm   6 Most recent comment from Uroš Jovanović:Hello Tashia,Can you please test it out now?Looking forward to your reply. Albert Mandatory ExtrasClosed   Amelia   Updated February 28, 2022 at 1:12pm   2 Most recent comment from Uroš Jovanović:Hello Albert,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Felicia Dhanani shortcode or menu item?Closed   Amelia   Updated February 28, 2022 at 1:04pm   2 Most recent comment from Uroš Jovanović:Hello Felicia,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and s ...