As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Caston Jackson Service Booking FormClosed   Amelia   Updated March 11, 2022 at 10:25am   2 Most recent comment from Uroš Jovanović:Hello Caston,Thank you for reaching out to us.Unfortunately, I do not understand your query. Can you please elaborate on what you refer to in this case?Looking forward to your reply. Isaac Asher Google App VerificationClosed   Amelia   Updated March 11, 2022 at 10:20am   12 Most recent comment from Aleksandar Vuković:Oh, one more thing.I apologize for writing in a private response, but we don't want to post the following question in public responses. It's between you and me, so to speak.May I ask you for ... Ben Ormstad Hide events from public list once they're closedClosed   Amelia   Updated March 11, 2022 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Ben,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see i ... Cesar Vazquez SupportClosed   Amelia   Updated March 11, 2022 at 9:29am   8 Most recent comment from Aleksandar Vuković:Hey Cesar, I'm glad to hear that.I don't know how you see "044", this is what I see:Have you purged all cache from your server? If you have, can you reach out to your hosting provider and ... Viola Zoom Integration, number LicensesClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 9:17am   4 Most recent comment from Aleksandar Vuković:Hey Sharla.The other ticket was a private one, so you can't see it.Zoom is configured through the JWT application which is created by the admin here: https://marketplace.zoom.us/. If you want e ... Microdata vulnerabilitiesClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 8:36am   7 Most recent comment from Aleksandar Vuković:I don't see the email you opened this ticket with in our database.Are you sure you purchased the plugin from our site? Maybe you purchased the plugin through the Envato marketplace? If you purc ... Tobias E Carlisle Google Spreadsheet bubble chart custom color spectrumClosed   wpDataTables   Updated March 10, 2022 at 5:44pm   4 Most recent comment from Miloš Jovanović:Hi, TobiasOur ticketing system automatically temporarily closes tickets after 7 days, but if someone sends a response, it gets re-opened immediately.My last response was 6 days old, so it might be an ... Tobias E Carlisle Question regarding currency data type handling (Google Spreadsheet API)Closed   wpDataTables   Updated March 10, 2022 at 5:38pm   4 Most recent comment from Miloš Jovanović:Hi, TobiasIf anything else happens, please don't hesitate to open a new ticket.Thank you Elisabeth adjust preselected date in calender search booking viewClosed   Amelia   Updated March 10, 2022 at 5:22pm   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.Please feel free to search through our feature suggestion page, ... Mel Anthony I looking for an appointment plugin that has a capabiltity the user to choose a timezone when they choose a date. Does your plugin have this functionality?Closed Pre-purchase questions for Amelia   Updated March 10, 2022 at 4:27pm   2 Most recent comment from Uroš Jovanović:Hello Mel,Thank you for expressing interest in purchasing the Amelia plugin.Unfortunately, there is no such option to allow customers to choose the time zone when creating an appointment, but there is ... Matt Sheeks No longer able to download pluginClosed   Amelia   Updated March 10, 2022 at 4:22pm   4 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for providing us with the video of the issue that you are dealing with.We will perform checks regarding this issue. Were you able to install the plugin with the zipped folder tha ... stef van der velden bring someone with you option including bookerClosed   Amelia   Updated March 10, 2022 at 3:26pm   6 Most recent comment from Stanislav Snagovskiy:Dear Stef,Hope everything is well with you.Thanks for your suggestion!I'll forward this to my management and development team and if they find it needs to be prioritized, it will be.If you have a ... Dennis Greeven Events list not filtered on mobileClosed   Amelia   Updated March 10, 2022 at 3:26pm   2 Most recent comment from Miloš Jovanović:Hi, DennisThanks for reaching out to us- I am not able to replicate the issue on my end. At least if I understood you correctly.Basically, on desktop screen, and laptop, I can see five events showing ... Bogdan Question related to time tableClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 3:19pm   8 Most recent comment from Uroš Jovanović:Hello Bogdan,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. charles so Cannot display zh-TWClosed   Amelia   Updated March 10, 2022 at 2:42pm   12 Most recent comment from Uroš Jovanović:Hello Charles,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions.