We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brian Exporting Additional ColumnsClosed   wpDataTables   Updated April 3, 2022 at 4:28am   4 Most recent comment from Miloš Jovanović:Hi, BrianTerribly sorry for taking so much time on this.I did my best efforts to find any workarounds for this but unfortunately did not find any.Maybe it can be done with a high level of custom work ... Samantha Whissell Creating Master ChartsClosed   wpDataTables   Updated April 3, 2022 at 1:12am   3 Most recent comment from Miloš Jovanović:Hi, SamanthaI just forgot to add, regarding charts,even if you would be able to add new columns to existing wpDataTables via CSV import,the charts would not be able to automatically pick them up,bec ... Sandra How do I create time sheets for reporting hours worked or percentage of payout for employeesClosed Pre-purchase questions for Amelia   Updated April 2, 2022 at 5:40pm   3 Most recent comment from Miloš Jovanović:Hi, Sandra Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Panji Achmad Export ExcelClosed   wpDataTables   Updated April 1, 2022 at 7:08pm   2 Most recent comment from Miloš Jovanović:Hi, Panji AchmadThanks for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Nicholas Pennisi Customizing pop upClosed   Master-Detail Tables for wpDataTables   Updated April 1, 2022 at 6:55pm   17 Most recent comment from Aleksandar Vuković:Many thanks!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards! Francesca Kendall Appointments not displayingClosed   Amelia   Updated April 1, 2022 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi, FrancescaThanks for reaching out to us- Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Victor Requesting for Listicle collaborationClosed Pre-purchase questions for wpDataTables   Updated April 1, 2022 at 5:06pm   2 Most recent comment from Miloš Jovanović:Hey, Victor.Thank you for the offer.I will have to check with our management and will get back to you on this as soon as I get confirmation. Tim Hull Error! You have reached the maximum number of domains.Closed Pre-purchase questions for wpDataTables   Updated April 1, 2022 at 4:49pm   4 Most recent comment from Miloš Jovanović:Hey, TimNo problem at all, i am happy to see that you've easily done that, awesomeIf we can assist with anything along the way while you use the plugin, don't hesitate to reach out to us. T ... Daniel Caspiani Adl Time slot stay available, until confirmedClosed   Amelia   Updated April 1, 2022 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, that is currently not possible as the time slot will become unavailable once the appointment is set with the "Pending" status unless there ... capkeltiek Checkout formClosed   Amelia   Updated April 1, 2022 at 9:16am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... HMT customer acces to back endClosed   Amelia   Updated April 1, 2022 at 8:29am   6 Most recent comment from Marko Davidović:Hello,I can see now that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3000662/ For future reference, please don't open m ... Roelf Woldring why do I have multple event showing upClosed   Amelia   Updated April 1, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Roelf, Thank you for purchasing our product, and for reaching out to us.Your dashboard shows you only the event from 31 March until the 6th April which is why you do not see the event from 7th A ... Ilse Event Booked Notification Without PaymentClosed   Amelia   Updated April 1, 2022 at 6:24am   9 Most recent comment from Marko Davidović:Hello Ilse, We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you. Molly Rose Jackson Google CalendarClosed   Amelia   Updated March 31, 2022 at 9:55pm   2 Most recent comment from Uroš Jovanović:Hello Molly,Thank you for reaching out to us.The issue here is probably with Google assigning too many access tokens to your existing employees. If you know your way around the database, you can check ... chikako noma paymentClosed Pre-purchase questions for Amelia   Updated March 31, 2022 at 7:25pm   2 Most recent comment from Miloš Jovanović:Hi, chikako noma Thank you for showing interest in Amelia Yes, you can make a purchase via PayPal or Stripe. Please let me know if you need any assistance, or if you have any other questions. Here i ...