We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Veronika Henry issue with syncing Google CalendarClosed   Amelia   Updated April 4, 2022 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Veronika,Thank you for reaching out to us.If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same. Please go to Amelia Settings/Integrat ... Norm Sash Search and ReplaceClosed   wpDataTables   Updated April 4, 2022 at 10:39am   2 Most recent comment from Aleksandar Vuković:Hello NormI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You would only be able to achieve this if the table is a server ... Damian Wp-DataTables is not working properlyClosed   wpDataTables   Updated April 4, 2022 at 10:26am   37 Most recent comment from Aleksandar Vuković:Hi again DamianThere's nothing else you need to do when moving the license to another site - simply deactivate it on one domain and activate it on another domain, and that's it.If you need s ... Nitin Shah Buddypress IntegrationClosed   Amelia   Updated April 4, 2022 at 10:20am   5 Most recent comment from Aleksandar Vuković:Hello again Nitin. Feature suggestions are forwarded to our management for review.  After it's been reviewed it will be presented on the front page, for voting. Please note that it may take som ... Bruce CQ loco translate problemClosed Pre-purchase questions for Amelia   Updated April 4, 2022 at 10:05am   2 Most recent comment from Marko Davidović:Hello Bruce, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that the ... Jorge Navaridas ServicesClosed Pre-purchase questions for Amelia   Updated April 4, 2022 at 8:27am   2 Most recent comment from Marko Davidović:Hello Jorge, Thank you for your interest in our product.Unfortunately, services cannot be combined at will, in this case they would have to book each service separately.You can either create packages ... Kevin Standing table with custom design and functionsClosed Pre-purchase questions for wpDataTables   Updated April 4, 2022 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello KevinSorry for the late response.You could create a table that looks like that using some custom CSS - it's not possible to achieve this design without it. Please note, though, that our sup ... Aang Rzn Cost per personClosed Pre-purchase questions for Amelia   Updated April 4, 2022 at 7:28am   2 Most recent comment from Marko Davidović:Hello Aang, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category.  The reason we ask you to do this is that t ... Digital fairy week view for events calender viewClosed   Amelia   Updated April 4, 2022 at 7:26am   8 Most recent comment from Marko Davidović:Hello, Unfortunately, we do not have such documentation but we have a number of clients that are using Amelia in such a way. You can't hide weekends but if you don't work on those days they ... Ignacio Muñoz Sánchez Plugin Amelia. VariosClosed Pre-purchase questions for Amelia   Updated April 4, 2022 at 7:20am   2 Most recent comment from Marko Davidović:Hello Ignacio, Thank you for your interest in our product. Currently, there is no such feature built-in. The timeslots cant be shown in that way they need to be scrolled down. As for the import of cu ... GILLES HAUCHECORNE STRIPE ISSUEClosed   Amelia   Updated April 4, 2022 at 7:19am   13 Most recent comment from Marko Davidović:Hello Gilles, You are most welcome and we are glad to hear that everything is working now. If you have any more questions please feel free to open another ticket. We wish you all the best. Jeffrey Restrict the time to allow employees to cancel or reject appontmentsClosed   Amelia   Updated April 4, 2022 at 7:18am   2 Most recent comment from Marko Davidović:Hello Jeffrey, Thank you for purchasing our product, and for reaching out to us. Unfortunately, there is no such option, you can disable the option for employee to manage their appointments.  The o ... Rossi Marina Klarna on MollieClosed   Amelia   Updated April 3, 2022 at 6:37am   2 Most recent comment from Miloš Jovanović:Hi, MarinaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Alyson Melhus customizing calendar viewClosed   Amelia   Updated April 3, 2022 at 6:26am   2 Most recent comment from Miloš Jovanović:Hi, AlysonThanks for reaching out to us, and my apology for such slow response time.-- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities ... ailen cury Varios link de descarga en 1 celdaClosed   wpDataTables   Updated April 3, 2022 at 6:08am   2 Most recent comment from Miloš Jovanović:Hi, ailen cury - Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ...