As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Christopher How To Let Customer Select Their Own Booking TimeframesClosed   Amelia   Updated April 13, 2022 at 6:48pm   2 Most recent comment from Miloš Jovanović:Hi, ChristopherThanks for reaching out to us-Our developers have in scope to add this feature in the future, where customers can have more freedom in setting up the variable times as you described; ... Tirol CouponClosed   Amelia   Updated April 14, 2022 at 12:41pm   9 Most recent comment from Miloš Jovanović:Hi, AndreasWe finally found the issue, here is what it its.Basically, it you set up a notification for a customer who has already booked something before;it is important to enable this "recurring not ... A Lista Digital Can't activate my premium accountClosed   Amelia   Updated April 13, 2022 at 3:15pm   2 Most recent comment from Miloš Jovanović:Hi, A Lista DigitalThanks for reaching out to us-It seems that you have the Light Version of Amelia installed.Can you please uninstall/delete this, and then install the full version?Can you please fol ... Nino Sarishvili Zoom integrationClosed   Amelia   Updated April 13, 2022 at 2:06pm   2 Most recent comment from Marko Davidović:Hello Nino, Thank you for purchasing our product, and for reaching out to us.1. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it ... Debbie van Cleef Address locations not savingClosed   Amelia   Updated April 13, 2022 at 1:30pm   15 Most recent comment from Uroš Jovanović:Hello Debbie,Thank you for that.We are working on adding descriptions to all of the feature suggestions. Thank you for pointing that out.Please reach out to us if you have any other questions. Georgi Vasilev Remove quantityClosed   Amelia   Updated April 13, 2022 at 12:48pm   4 Most recent comment from Marko Davidović:Hello Georgi,Yes, you can try to hide it with custom CSS, it depends on which booking form you use. You can start by trying to hide it with this custom CSS. .el-col-7 .am-select-stepByStepForm-select ... Ebba Sund Time zoneClosed   Amelia   Updated April 13, 2022 at 12:47pm   3 Most recent comment from Uroš Jovanović:Hello Ebba,Thank you for reaching out to us.This is actually how WordPress time zone settings work and it has nothing to do with Amelia's settings. To make this work, you will have to change the ... Conor Smart OrderClosed   Amelia   Updated April 13, 2022 at 12:14pm   3 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/t ... Andy Split PayPal amountClosed   Amelia   Updated April 13, 2022 at 12:11pm   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us.  Unfortunately, currently, this feature is not built-in in Amelia. No account can be divided for employee and admin, you ... Pierre Biais Buddypress integrationClosed Pre-purchase questions for Amelia   Updated April 13, 2022 at 12:06pm   2 Most recent comment from Uroš Jovanović:Hello Pierre,Thank you for reaching out to us.The developers might add this in the future, but I can't say an ETA on it. Please feel free to search through our feature suggestion page, https://f ... Theo de Graaf Google calenderClosed   Amelia   Updated April 13, 2022 at 11:55am   6 Most recent comment from Uroš Jovanović:Hello Theo,Thank you for providing us with an update.In your Google Developers Console, please go to IAM & Admin tab: Then click on the Add button: In the right-hand side of the screen, select the r ... kaho imai booking repeat this appointment​​Closed   Amelia   Updated April 13, 2022 at 10:38am   4 Most recent comment from Marko Davidović:Hello,You can find these options i every service, just go to Amelia/services/edit service and you will find them there.When a customer books an appointment he has until option to choose until he want ... Ofek Sitbon Galaxy got stuck on ajaxClosed   Amelia   Updated April 13, 2022 at 10:31am   10 Most recent comment from Uroš Jovanović:Hello Ofek,I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one. Thank you for your patience. Mel Bedggood SMS pricing currencyClosed   Amelia   Updated April 13, 2022 at 10:16am   4 Most recent comment from Marko Davidović:Hello Mel,We apologize, it is possible that we did not understand you again, what exactly do you mean by topup? SMS prices are expressed in US dollars. If we didn't understand something or we if ... Bert Lecomte Employee PanelClosed   Amelia   Updated April 13, 2022 at 10:13am   6 Most recent comment from Marko Davidović:Hello Bert,Unfortunately, you cant achieve this in Amelia, every employee can connect their calendar and if there is something already in their calendar inserted as busy that time will not be availab ...