As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Wesley Version 4.6 event filter bugsClosed   Amelia   Updated April 29, 2022 at 9:54pm   8 Most recent comment from Miloš Jovanović:Hi, Andreas.  I sent the fix to Wesley in private, and I can see colleague Marko has sent you the fix as well. I am glad to see it works for you - and I am sure it should be working for Wesley, as we ... Jessica Chekroun day trip bookingClosed Pre-purchase questions for Amelia   Updated April 29, 2022 at 7:20pm   4 Most recent comment from Uroš Jovanović:Hello Jessica,Glad to hear that this solution fits your needs.That is still not possible for services, the developers might add this in the future, but I can't say an ETA on it. Please feel free ... Joshua Jia Email notifications not workingClosed   Amelia   Updated April 29, 2022 at 6:30pm   2 Most recent comment from Miloš Jovanović:Hi, JoshuaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... DoQtor Setting Up Consultation ReminderClosed   Amelia   Updated April 29, 2022 at 3:21pm   2 Most recent comment from Miloš Jovanović:Hi, DoQtorThanks for reaching out to us , sorry about the slow response time.Yes, you can set up custom scheduled notifications by using cron ;Here are some detailed information that should help you ... Riley Email Notifications not workingClosed   Amelia   Updated April 29, 2022 at 3:20pm   2 Most recent comment from Miloš Jovanović:Hi, RileyThanks for reaching out to us, sorry about the slow response time.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settin ... Antonio Notify on customer cancellationClosed   Amelia   Updated April 29, 2022 at 3:18pm   5 Most recent comment from Miloš Jovanović:Hey, Antonioi forgot to say;may I ask you for a small favour if you don’t mind?  Can you, please, leave a quick review on this page if you have an account at wordpress.org and have a moment?No n ... Andreas FunctionsClosed Pre-purchase questions for Amelia   Updated April 29, 2022 at 2:36pm   2 Most recent comment from Miloš Jovanović:Hi, AndreasThanks for showing interest in Amelia-We will try to answer all your questions as best as we can. If i miss any details, please correct me, and i will make sure to cover everything.-The t ... Damir Serbanovic I have a new question about text translationClosed   Amelia   Updated April 29, 2022 at 2:02pm   2 Most recent comment from Uroš Jovanović:Hello Damir,Thank you for reaching out to us.If you cannot find that string in the languages file. You can add the following lines to your en_UK directory and translate them: #: src/Infrastructure/WP/ ... Martin Suchta google mail connect employeeClosed   Amelia   Updated April 29, 2022 at 1:58pm   7 Most recent comment from Uroš Jovanović:Hello Martin,Glad to hear that.Please let me know if you need assistance with the Outlook integration.In regards to the iCal integration, the developers might add this in the future, but I can't ... Jay Update issuesClosed   Amelia   Updated April 29, 2022 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Jay,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Joachim Thank you page / Conversion trackingClosed   Amelia   Updated April 29, 2022 at 1:22pm   4 Most recent comment from Miloš Jovanović:Hey, Joachim I am happy to see that it worked, that is awesome Of course, if anything else happens or if you need assistance with any unrelated matter, don't hesitate to reach out to us. - My apo ... Joachim Employee login / dateClosed   Amelia   Updated April 29, 2022 at 1:21pm   2 Most recent comment from Miloš Jovanović:Hi, JoachimI hope you are doing wellThanks for reaching out to us.-I see what you mean... Basically, this is the default view, when ever you  log in as the employee into the panel, it will present ... Joachim E-mail shortcodeClosed   Amelia   Updated April 29, 2022 at 1:10pm   4 Most recent comment from Miloš Jovanović:Hey, JoachimYes, i can see what you mean.-- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. We only have the placeholder tha ... Samuel Jackson Cannot upgradeClosed Pre-purchase questions for wpDataTables   Updated May 4, 2022 at 10:12am   5 Most recent comment from Uroš Jovanović:Hello Samuel,Thank you for your patience.We have downgraded your license and redunded the difference in price between two licenses. Please reach out to us if you have any other questions. sinead conneely Discount OptionsClosed Pre-purchase questions for Amelia   Updated April 29, 2022 at 11:51am   2 Most recent comment from Miloš Jovanović:Hi, SineadFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ...