We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Promsy Célia Choose your employee and othersClosed   Amelia   Updated April 19, 2022 at 1:53pm   6 Most recent comment from Uroš Jovanović:Hello Martin,Are you referring to this option on the Customize page?Looking forward to your reply. Arie RolesClosed   Amelia   Updated April 19, 2022 at 1:45pm   6 Most recent comment from Uroš Jovanović:Hello Arie,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Pierre Biais Do you plan to add events triggers to Webhooks soon?Closed Pre-purchase questions for Amelia   Updated April 19, 2022 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Pierre,Thank you for reaching out to us.The developers might add this in the future, but I can't say an ETA on it. Please feel free to search through our feature suggestion page, https://f ... Adam O. Nothing besides price can be highlightedClosed   Amelia   Updated April 19, 2022 at 12:58pm   2 Most recent comment from Miloš Jovanović:Hello, AdamFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Adrian Ghio BUGClosed   wpDataTables   Updated April 19, 2022 at 10:08am   10 Most recent comment from Aleksandar Vuković:Hi again AdrianAs you can see in our changelog, this fix was implemented in v4.2:BugFix: Fixed issue with showing filters for large tables when Display length is All.Maybe you had some cache stored ... Ilse Search View Available DatesClosed   Amelia   Updated April 19, 2022 at 9:24am   2 Most recent comment from Miloš Jovanović:Hi, IlseFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Katrina Customer Payment Frequency + BookingsClosed   Amelia   Updated April 19, 2022 at 8:49am   2 Most recent comment from Uroš Jovanović:Hello Katrina,Thank you for reaching out to us.This is possible with the "Packages of services" feature in Amelia. Packages in the Amelia Booking plugin are made to give you the option to create a pa ... HMT send invoices without woocommerceClosed   Amelia   Updated April 19, 2022 at 8:31am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. Unfortunately no, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion ... Sasha Adding a new customer in the employee panelClosed   Amelia   Updated April 19, 2022 at 7:56am   4 Most recent comment from Marko Davidović:Hello Coe, Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list whe ... fred sadowick upgradeClosed   Amelia   Updated April 19, 2022 at 6:50am   2 Most recent comment from Marko Davidović:Hello Fred, will do. If you have any more questions or issues please open another ticket and we will gladly help you there. Jeroen How to prevent that when you add a space after the search topic , the result is differentClosed   wpDataTables   Updated April 19, 2022 at 1:32am   5 Most recent comment from Miloš Jovanović:Hi, JeroenYou're welcome, happy to help.If anything else happens regarding this, please let me know if you need assistance.Or if you have any other questions that are not related to this, please ... Pierre-Eloi LESAGE filters doesn't workClosed   Powerful Filters for wpDataTables   Updated April 19, 2022 at 1:18am   4 Most recent comment from Miloš Jovanović:Hi, PierreYou're welcome, glad to be able to help in any way.If anything else happens, please don't hesitate to open a new ticket. Thank you. Teona booking engineClosed Pre-purchase questions for wpDataTables   Updated April 19, 2022 at 12:43am   2 Most recent comment from Miloš Jovanović:Hi, TeonaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Peter Multilevel service selectionClosed Pre-purchase questions for Amelia   Updated April 18, 2022 at 5:21pm   2 Most recent comment from Miloš Jovanović:Hi, PeterFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Lorne Changing default Event Status to Open rather than AllClosed   Amelia   Updated April 18, 2022 at 3:37pm   2 Most recent comment from Uroš Jovanović:Hello Lorne,Thank you for reaching out to us.I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this in ...