As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Omar Multiple eventsClosed   Amelia   Updated April 29, 2022 at 10:54am   2 Most recent comment from Miloš Jovanović:Hi, OmarFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Federico Information About Marketing ToolsClosed   Amelia   Updated April 29, 2022 at 10:21am   6 Most recent comment from Marko Davidović:Hello Federico,You are welcome and when we get some feedback from them we will contact you. Edgar Acevedo Compatibility with Themeforest ThemesClosed Pre-purchase questions for Amelia   Updated April 29, 2022 at 9:57am   2 Most recent comment from Marko Davidović:Hello Edgar, Thank you for your interest in our product.Amelia is compatible with almost all themes, we do not know specifically about this theme because we have not had any experience with it and we ... nicolas ReservasClosed   Amelia   Updated April 29, 2022 at 9:43am   17 Most recent comment from Marko Davidović:Hello Nicholas,As far as we can see, notifications are not being sent now, but notifications used to work without an issue as we recall, in which case we would ask you to review the following few thin ... Stuart McDermott Events not displaying on pageClosed   Amelia   Updated April 29, 2022 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello Stuart.Sorry for the late repsonse.Are you maybe using tags in the shortcodes?If you are, we have a bug related to it, but there's a fix. Please download the new installation file for Ameli ... Filip Reply to mailClosed Pre-purchase questions for Amelia   Updated April 29, 2022 at 9:20am   4 Most recent comment from Marko Davidović:Hello Filip,Unfortunately, this is how Amelia works, there is no other solution. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" lis ... Alyssia Aulenberg URGENT: Events "no entry"Closed   Amelia   Updated April 29, 2022 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello AlyssiaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Matthew Hellier time in back end does not match that shown in front endClosed   Amelia   Updated April 29, 2022 at 7:17am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing our product, and for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and tak ... Kobra Rocks french translation wrong for "Save 10%""Closed   Amelia   Updated April 29, 2022 at 7:01am   6 Most recent comment from Marko Davidović:Hello,You are welcome, and we thank you for the file that you have sent us. We will forward it to our management.If you have any more questions please open another ticket and we will gladly help you t ... Tania Hiatt Addding appointmentsClosed   Amelia   Updated April 29, 2022 at 6:39am   2 Most recent comment from Marko Davidović:Hello Tania, Thank you for purchasing our product, and for reaching out to us. User or appointment details can be displayed in Google/Outlook Calendar. You just need to put placeholders in Event Des ... Martin Suchta CSS for ShortCode ​[ameliacatalog package=1]​Closed   Amelia   Updated April 28, 2022 at 8:41pm   9 Most recent comment from Miloš Jovanović:Hey, MartinSorry about the delayed response.- I am very pleased to see you have worked out how to fully implement the CSS, by adding the Important clause, well done- I should still investigate the ... Richard Manning Set work days none recurringClosed   Amelia   Updated April 28, 2022 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.For this purpose, you could use the "Special days" feature in the Amelia plugin where you can specify modified working hours for specific dates.Hope this ... Hans bookingClosed Pre-purchase questions for Amelia   Updated April 28, 2022 at 4:39pm   2 Most recent comment from Uroš Jovanović:Hello Hans,Thank you for reaching out to us.My apologies for the additional questions. Can you please elaborate on this question?Looking forward to your reply. Michael Pucher HUGE CHANGE | Free Zoom only offers 40 min 1:1 meeting => Needs change in AmeliaClosed   Amelia   Updated April 28, 2022 at 4:22pm   6 Most recent comment from Uroš Jovanović:Hello Michael,I have passed that suggestion to our management as well.Thank you for the suggestion once again and feel free to contact us if you have any other questions. Anna Mae Montiel AffliateClosed Pre-purchase questions for Amelia   Updated April 28, 2022 at 4:18pm   4 Most recent comment from Uroš Jovanović:Hello Anna,Thank you for providing me with the update.You will have to contact paddle for the affiliate link as they do not develop this feature by default, it can only be requested.Hope they are abl ...