We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jesper Espensen General issues after purchasing the pluginClosed   wpDataTables   Updated April 18, 2022 at 8:22am   6 Most recent comment from Aleksandar Vuković:Sorry about that, Jesper, the global search is different.You can use this: .wpDataTablesWrapper .dataTables_filter input { color: white !important; } Henning Emails not sending/Problem with Wordpress userClosed   Amelia   Updated April 18, 2022 at 7:55am   7 Most recent comment from Uroš Jovanović:Hello Jonathan, Thank you for sharing your solution, we will keep that noted for future reference. Please reach out to us if you have any other questions by opening a ticket. Chris Usability: suggestionsClosed   Amelia   Updated April 18, 2022 at 7:39am   5 Most recent comment from Marko Davidović:Hello Chris,Thank you for your suggestion, we will pass it on to our developers. In the meantime, if you have any further questions please do not hesitate to ask.We wish you all the best. Marcio Vieyra Schedule appointments different locationsClosed Pre-purchase questions for Amelia   Updated April 18, 2022 at 7:31am   2 Most recent comment from Marko Davidović:Hello Marcio, Thank you for your interest in our product. In general, we need to know more about your work so that we can confirm 100%, but from what you told us, in principle, Amelia can do somethin ... Georgi Vasilev Make weekend days bookable only for full day (8hrs)Closed   Amelia   Updated April 18, 2022 at 7:28am   4 Most recent comment from Marko Davidović:Hello Georgi, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. Andrea Fedeli Event's attendees and tagsClosed Pre-purchase questions for Amelia   Updated April 15, 2022 at 4:19pm   2 Most recent comment from Miloš Jovanović:Hi, AndreaThanks for reaching out to us-1. - I am sorry to disappoint you, but at this time, displaying the event's attendees list in the event registration paget is not achievable with any of ... Tania Hiatt updateClosed   Amelia   Updated April 15, 2022 at 3:45pm   2 Most recent comment from Uroš Jovanović:Hello Tania,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Pierre Biais Hooks availableClosed Pre-purchase questions for Amelia   Updated April 15, 2022 at 3:32pm   2 Most recent comment from Uroš Jovanović:Hello Pierre, Thank you for expressing interest in the Amelia plugin.1. Here are the hooks that can be used in Amelia: 2. We do not recommend adding multiple user roles of Amelia to a single user (Am ... Andy Voss Showing all events in a bookingClosed   Amelia   Updated April 15, 2022 at 3:11pm   2 Most recent comment from Uroš Jovanović:Hello Andy,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this i ... A Lista Digital Some stuff in the plugin don't translate to portuguese and i can't find a way to change itClosed   Amelia   Updated April 15, 2022 at 1:31pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you ... Elisha Klein UI problemClosed   Amelia   Updated April 15, 2022 at 12:46pm   4 Most recent comment from Uroš Jovanović:Hello Elisha,Thank you for pointing it out, I will pass this suggestion to our developer.Please reach out to us if you have any other questions. Karim Mekki Coupon conditionClosed   Amelia   Updated April 15, 2022 at 12:13pm   8 Most recent comment from Miloš Jovanović:Hi, KarimI have found the issue for you.Basically, seems that at some point someone has made a booking on the front-end and set the customer information with the same email as the manager - and now ... Adam Changing EmployeeClosed   Amelia   Updated April 15, 2022 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.For this purpose, you could simply hide the employee field from the front-end on the Amelia/Customize page.Hope this helps you.In regards to the second ques ... antonio make an appointment booking from the calendar by double clicking on the calendarClosed Pre-purchase questions for Amelia   Updated April 15, 2022 at 11:17am   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. What you can do in the calendar is you can reschedule an already booked appointment ... A Lista Digital Don't accept my IVA (VAT) numberClosed Pre-purchase questions for Amelia   Updated April 15, 2022 at 10:56am   6 Most recent comment from Uroš Jovanović:Hello,Can you please provide me with the screenshot of the issue that you have when you try to install the plugin?Looking forward to your reply.