We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brian Milnes Global Data SearchClosed   wpDataTables   Updated April 25, 2022 at 12:46pm   5 Most recent comment from Aleksandar Vuković:Hello BrianSorry for the late response.All dates inherit the format from wpDataTables General Settings. The imported format needs to be the same in order for wpDataTables to pick up the correct dates ... Jérôme Language + PaymentClosed Pre-purchase questions for Amelia   Updated April 25, 2022 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello JérômeThank you for your interest in our plugin and sorry for the late response.At this time, Amelia is translated into German (Germany) about 79%. We don't have translators in our compan ... Adam Age fieldClosed   Amelia   Updated April 24, 2022 at 8:46pm   2 Most recent comment from Miloš Jovanović:Hi, AdamFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Alejandro Cortes Email NotificationsClosed   Amelia   Updated April 24, 2022 at 8:33pm   5 Most recent comment from Miloš Jovanović:Hi, AlejandroTerribly sorry for taking so much time to test everything.- At first i tried with the default PHP Mail setting untouched.The test email took very long time to arrive, at first it did not� ... Wilhelm Drummer Amelia install problemsClosed   Amelia   Updated April 24, 2022 at 7:15pm   8 Most recent comment from Miloš Jovanović:Hi, Wilhelm Terribly sorry about the waiting time - i should have assumed you got this error earlier. Sometimes it takes a good look to spot the exact issue. At least the good thing is i know the exa ... Lior Angel redirect between the "form screen" to the final screenClosed   Amelia   Updated April 22, 2022 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi, LiorFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Amit Gupta How to - New Woocommerce integration.Closed   Amelia   Updated April 28, 2022 at 4:05pm   9 Most recent comment from Miloš Jovanović:Hi, Amit - Sorry we took so long - first we tested everything, then the developers investigated further, and we have flagged this as a bug. The developers are working in fixing it - the fix should be ... Paul Bevan SupportClosed   wpDataTables   Updated April 22, 2022 at 12:08pm   2 Most recent comment from Miloš Jovanović:Hi, PaulWe apologize for the late reply, we are solving the tickets in the order they come in, in some situations we have a higher number of tickets than usual, so it might be a couple of days until ... Camila Parot Error 403 Google Calendar IntegrationClosed   Amelia   Updated April 21, 2022 at 8:27pm   13 Most recent comment from Miloš Jovanović:Hey, Camila I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. - My apologies if I  ... Julia Schedule timesClosed   Amelia   Updated April 21, 2022 at 8:22pm   4 Most recent comment from Miloš Jovanović:Hi, JuliaYes, you can set different available time slots of booking for different services. The available time slots are directly dependent on the work hours that you set for the employee assigned to ... Joachim Custom fieldClosed   Amelia   Updated April 21, 2022 at 1:56pm   4 Most recent comment from Uroš Jovanović:Hello Joachim,The development is based on the requests from the customers, if a feature suggestion gets more votes, it will be prioritized.  Please feel free to search through our feature suggestion ... Brandon Gage Custom Pricing Glitch?Closed Pre-purchase questions for Amelia   Updated April 21, 2022 at 3:11pm   3 Most recent comment from Miloš Jovanović:Hi, BrandonSeems that the devs delivered.We have tested this, and it works on our local testing environment.Can you please add this script to the WordPress page? window.ameliaEventsLoaded = functi ... Francesca Kendall Ending EmploymentClosed   Amelia   Updated April 21, 2022 at 12:50pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,I will let you know if the suggestion is being worked on for implementation.Please let us know if you have any other questions. Dave What platforms does Amelia work on?Closed Pre-purchase questions for Amelia   Updated April 21, 2022 at 12:44pm   2 Most recent comment from Uroš Jovanović:Hello Dave,Thank you for reaching out to us.Amelia is a WordPress plugin and as such will only work in the WordPress environment. Hope this helps you.Please reach out to us if you have any other ques ... Mario Hartmann Amelia not working after updateClosed   Amelia   Updated April 21, 2022 at 12:38pm   10 Most recent comment from Uroš Jovanović:Hello Mario,I just installed the version that I downloaded previously and it worked. There may have been an issue during the installation process.