We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard Show Service Price on FrontendClosed   Amelia   Updated April 26, 2022 at 10:06am   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add thi ... CAROLINA Configuración de disponibilidadClosed   Amelia   Updated April 26, 2022 at 10:00am   2 Most recent comment from Uroš Jovanović:Hello Carolina,Thank you for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation ... Chris Problems and poor design issuesClosed   Amelia   Updated April 26, 2022 at 9:39am   15 Most recent comment from Aleksandar Vuković:It was nice, thank you Chris.Also, thank you for your feedback. I'll make sure to forward this to our developers and product managers, so they can plan some changes in the future. As you said - i ... Yvonne Shevnin Amelia Fatal Error MessageClosed   Amelia   Updated April 26, 2022 at 9:12am   5 Most recent comment from Uroš Jovanović:Hello Yvonne,Thank you for providing us with the admin credentials.Apologies for the delayed response as we have had our National holiday for the past 4 days.Glad to hear that the issue has been resol ... Aldo Ceja Can I download a reservation in PDF?Closed   Amelia   Updated April 26, 2022 at 9:00am   3 Most recent comment from Uroš Jovanović:Hello Aldo, Thank you for reaching out to us. Apologies for the delayed response as we have had our National holiday these past four days.- I am sorry to disappoint you, but at this time, this is not ... Ben Hayden Xamin Theme & wpDataTablesClosed   wpDataTables   Updated April 26, 2022 at 8:48am   5 Most recent comment from Aleksandar Vuković:Thanks for getting back to me on this, Ben.Our developers are going to work with newer versions of Bootstrap, hopefully soon. I don't have an ETA on it yet, but they said we're already behi ... Georgi Vasilev Woocommerce tax is zeroClosed   Amelia   Updated April 26, 2022 at 8:20am   11 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Isaac Some questionsClosed Pre-purchase questions for Amelia   Updated April 26, 2022 at 7:49am   2 Most recent comment from Marko Davidović:Hello Isaac, Thank you for your interest in our product.We apologize for answering later than usual We have had national holidays in the past few days.We will try to answer all your questions as best ... Matthew Gerrish Adding a bcc to certain notificationsClosed   Amelia   Updated April 26, 2022 at 7:06am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing our product, and for reaching out to us.We apologize for answering later than usual We have had national holidays in the past few days.We are not aware of Trust ... Michael Hamann Request a price and/or normal chekoutClosed   Amelia   Updated April 26, 2022 at 6:29am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for purchasing our product, and for reaching out to us. We don't know exactly what you want to achieve but we have an option for on-site - in-person payment, or you can p ... jason liss SMTP - Emails not sendingClosed   Amelia   Updated April 26, 2022 at 6:29am   5 Most recent comment from Marko Davidović:Hello Elena, We apologize for answering later than usual we have had national holidays in the past few days. We do not know which issue you have, we recommend that you open your ticket and write to us ... Andy Customer rescheduling appointmentsClosed   Amelia   Updated April 26, 2022 at 6:22am   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us. We apologize for answering later than usual we have had national holidays in the past few days. Unfortunately, they can� ... Tung Truong Email PlaceholderClosed   Amelia   Updated April 26, 2022 at 6:16am   10 Most recent comment from Marko Davidović:Hello Tung Truong, We apologize for answering later than usual we have had national holidays in the past few days. Amelia has the ability to automatically update but it depends on your WordPress setti ... Eric Editable cells when importing csv / Google SpreadsheetClosed Pre-purchase questions for wpDataTables   Updated April 25, 2022 at 9:37pm   2 Most recent comment from Miloš Jovanović:Hi, EricI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3029830/ For future reference, please don't open mul ... Digitais Studio Booking processsClosed   Amelia   Updated April 25, 2022 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us and sorry for the late response.Also, thank you for letting us know the issue has been solved. If you need some further assistance, please feel free to rea ...