We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Silvia PINTOS informationClosed   Amelia   Updated April 20, 2022 at 10:15am   4 Most recent comment from Uroš Jovanović:Hello Silvia,Thank you for clearing that up.I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this in ... Martin Suchta Hiding Employee SelectorClosed   Amelia   Updated April 20, 2022 at 9:11am   4 Most recent comment from Marko Davidović:Hello Martin,You are most welcome, and we are glad that we were able to help you.  But we checked just in case and we can see that you didn't apply it, you can still choose employees on this pag ... Anders Heli Hansen Variable priceClosed Pre-purchase questions for Amelia   Updated April 20, 2022 at 8:56am   2 Most recent comment from Uroš Jovanović:Hello Anders,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this ... Oneil A Williams Email NotificationsClosed   Amelia   Updated April 20, 2022 at 6:49am   2 Most recent comment from Marko Davidović:Hello Oneil A Williams, Thank you for purchasing our product, and for reaching out to us.We have checked in our system and you have open the old ticket on March 27, 2022 at 7:40pm and our colleague h ... Neil PA restricting bookingsClosed Pre-purchase questions for Amelia   Updated April 20, 2022 at 6:33am   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.We will try to answer all your questions as best as we can.1. 5pm to 9.30pm - You can create working hours for your employee as you wish2. Booking s ... Régis Yancovici WpdatachartClosed Pre-purchase questions for wpDataTables   Updated April 20, 2022 at 1:55am   16 Most recent comment from Miloš Jovanović:Hi, RégisYes, i agree with you. We will work on improving this in any way possible in the next period, but i can't guarantee an exact ETA on it.It is a pity for sure, i see what you mean....Tha ... venx VenxpossClosed Pre-purchase questions for wpDataTables   Updated April 20, 2022 at 1:48am   2 Most recent comment from Miloš Jovanović:Hi, venxThanks for showing interest in wpDataTables.- How may I be of assistance? Chris Line chart should point should not been shown when cell is emptyClosed   wpDataTables   Updated April 19, 2022 at 8:01pm   6 Most recent comment from Miloš Jovanović:Hey, ChrisThat's awesome! Glad to hear it worked.If anything else happens, please don't hesitate to reach out and we will asssist.-May I ask you for a small favor if you don’t mind?  Ca ... Frédéric Prud\'homme Employee not visible when she has no appointmentClosed   Amelia   Updated April 19, 2022 at 7:06pm   2 Most recent comment from Miloš Jovanović:Hi, FrédéricThanks for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this ... Michael Tables Display databaseClosed   wpDataTables   Updated April 19, 2022 at 7:04pm   2 Most recent comment from Miloš Jovanović:Hi, MichaelI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3025998/ For future reference, please don't open ... Eduardo Fonseca user messaging systemClosed   Amelia   Updated April 19, 2022 at 7:00pm   2 Most recent comment from Miloš Jovanović:Hi, EduardoThanks for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this in t ... Achyutha Kumar C R Employee not receiving notification mailClosed   Amelia   Updated April 19, 2022 at 6:39pm   2 Most recent comment from Miloš Jovanović:Hi, AchyuthaThanks for reaching out to us-I can remotely do some tests for you and see what's going on.Please provide me a temporary WP-admin (administrator) user for your site where this happe ... Erez Fontend CallbackClosed   wpDataTables   Updated April 29, 2022 at 10:21am   3 Most recent comment from Miloš Jovanović:Hi, Erez.Sorry that it took so long to coordinate with the developers.They advised me on this.- Basically, this callback from our documentation was created to work on " table draw",so it only triggers ... Ahmed Mearaj Ali Employee is not show to select in service creationClosed   Amelia   Updated April 19, 2022 at 3:35pm   6 Most recent comment from Miloš Jovanović:Hi, AhmedI apologise for the waiting time. Despite best efforts i am still not able to resolve the issues.I will now escalate this with our 2nd level Team, to provide a more effective investigation ... William Derichsweiler Dropdown styling conflictClosed   wpDataTables   Updated April 19, 2022 at 2:48pm   4 Most recent comment from Miloš Jovanović:Hi, WilliamSorry for the delayed response.I can give you some CSS to start with. For this little "arrow" symbol of the dropdown, you can use this CSS selector, to manipulate any style properties for ...