We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lui Motta Customer dashboard on headerClosed   Amelia   Updated April 21, 2022 at 10:50am   4 Most recent comment from Marko Davidović:Hello Lui,That depends on the point of view, many users would not like this option and some of them probably will like it, but we encourage you to as always add this as a feature suggestion on this p ... Joe Narvadez Narvadez APPSUMO DEAL - Can I merge it with my current plan?Closed   wpDataTables   Updated April 21, 2022 at 10:40am   6 Most recent comment from Aleksandar Vuković:You're welcome, JoeIf you need some further assistance, please feel free to reach out to us. Georgi Vasilev Appointment start timeClosed   Amelia   Updated April 21, 2022 at 10:08am   4 Most recent comment from Marko Davidović:Hello Georgi,You are welcome. Custom prices depend on the employee. You can have different prices for different employees that is the only way how you can have different prices for one service.Hope th ... Samuel Jackson The filters do not work properlyClosed   Powerful Filters for wpDataTables   Updated April 21, 2022 at 9:18am   14 Most recent comment from Aleksandar Vuković:Hello SamuelThis has been working normally before, and it does still work for other filter types, just not multi-select. So, it's a bug with multi-select, not a missing functionality (since it do ... Stephanie Barry Woods Creating Online EventsClosed   Amelia   Updated April 20, 2022 at 2:27pm   4 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for clearing that up.For the purpose of creating an online event, you could set the Zoom user and set the custom address to "Zoom" for example.Hope this helps you.Please reac ... Emmanuel MeetMyPsy Add employee not possibleClosed   Amelia   Updated April 20, 2022 at 2:00pm   8 Most recent comment from Uroš Jovanović:Hello Emmanuel,Thank you for clearing that up.Since every database uses its own prefixes, this will not work as Amelia looks for data from the tables with the already-specified prefix. You will have t ... Adam Package resettingClosed   Amelia   Updated April 20, 2022 at 1:44pm   9 Most recent comment from Marko Davidović:Hello Adam,We did not have a similar case to this one, next time if it happens and we hope that the same will not happen again, please contact us immediately so that we can perform the necessary check ... ALI column setupClosed Pre-purchase questions for wpDataTables   Updated April 20, 2022 at 1:36pm   2 Most recent comment from Uroš Jovanović:Hello AlI, Thanks for showing interest in wpDataTables. 1.  - Unfortunately, we can't create a solution as intended, in terms of one dynamic table having columns that can hide or show depending ... muzzer Couple of QuestionsClosed   Amelia   Updated April 20, 2022 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Muzzer,Thank you for reaching out to us.1. For this purpose, you could set use the "Special days" functionality in Amelia, where you can set modified working hours for specific dates.2. I am so ... Adam No payment option?Closed   Amelia   Updated April 20, 2022 at 1:21pm   2 Most recent comment from Marko Davidović:Hello Adam,We went to your site and can see all the payment options you have setAlong the way, we checked and booked the G30 service for Thursday and everything is fine (we sent it to you in another t ... sumit Mycred - Allowed to make appointments when insufficient creditsClosed   Amelia   Updated April 20, 2022 at 12:19pm   7 Most recent comment from Uroš Jovanović:Hello Sumit,Thank you for reaching back to us.We have included this in the latest update but we are currently communicating with the myCred team for them to implement it from their side so it can be r ... Martin Suchta Redirect URL After AppointmentClosed   Amelia   Updated April 20, 2022 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for purchasing our product, and for reaching out to us.All you need to do is to enter the redirect URL in Amelia/settings/general settings and save this and that is it.We have ... Larry Collett WooCommerce errorClosed   Amelia   Updated April 20, 2022 at 11:26am   3 Most recent comment from Marko Davidović:Hello Larry, We are glad to hear that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Arie RightToLeft Email Notifications display wrongClosed   Amelia   Updated April 20, 2022 at 11:17am   9 Most recent comment from Marko Davidović:Hello, You are most welcome, and of course, we will send it to you.We have a large number of users who use rtl and we have not had any reports that it does not work properly.We have now tested and boo ... capkeltiek On-demand event featureClosed   Amelia   Updated April 20, 2022 at 10:26am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on ...