We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

WebDrafter Custom Pricing on EventsClosed   Amelia   Updated April 26, 2022 at 11:45pm   2 Most recent comment from Miloš Jovanović:Hi, WebDrafterFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Adrian Ghio CSV Separator when exportClosed   wpDataTables   Updated April 26, 2022 at 10:16pm   2 Most recent comment from Miloš Jovanović:Hi, AdrianFirstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience.-These functionali ... Johnathan CalendarClosed   Amelia   Updated April 26, 2022 at 7:54pm   2 Most recent comment from Miloš Jovanović:Hi, JohnathanFirstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience.-You have two ... Sam Read multiple calendarsClosed   Amelia   Updated April 26, 2022 at 7:11pm   2 Most recent comment from Miloš Jovanović:Hi, SamFirstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience.-- I am sorry to dis ... Sofia Not able to book a nightClosed   Amelia   Updated April 26, 2022 at 5:40pm   5 Most recent comment from Miloš Jovanović:Hi, SofiaI have been advised in the meantime, my senior colleague also checked a support email in which you described what you need in more detail,and we corresponded with our developers to make sur ... Joachim Export / import settingsClosed   Amelia   Updated April 26, 2022 at 3:05pm   2 Most recent comment from Miloš Jovanović:Hi, JoachimFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Louise White SMS messagesClosed   Amelia   Updated April 26, 2022 at 2:18pm   2 Most recent comment from Miloš Jovanović:Hi, LouiseFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Joe Narvadez Narvadez TOOLTIP Plugin for wpdatatablesClosed   wpDataTables   Updated April 26, 2022 at 1:08pm   2 Most recent comment from Miloš Jovanović:Hi, Joe- Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Juan Parra Pino Amelia Customer AccessClosed   Amelia   Updated April 26, 2022 at 12:34pm   3 Most recent comment from Miloš Jovanović:Hi, JuanI actually confirmed everything quicker than I thought, with our 2nd level and the developers, we don't need your credentials, sorry about that.-- I am sorry to disappoint you, but at thi ... osama moawad complete customizationClosed   Amelia   Updated April 26, 2022 at 12:05pm   2 Most recent comment from Miloš Jovanović:Hi, osamaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Tobias Toifl German Translation in Service DetailsClosed   Amelia   Updated April 26, 2022 at 11:42am   5 Most recent comment from Uroš Jovanović:Hello Tobias,Glad to hear that you managed to resolve the issue.Please reach out to us if you have any other questions. Alex Morson MYSQL query issuesClosed   wpDataTables   Updated April 26, 2022 at 11:18am   2 Most recent comment from Miloš Jovanović:Hi, AlexFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Barnaby Kerekes Recurring Appointments and ClassesClosed   Amelia   Updated April 26, 2022 at 10:31am   4 Most recent comment from Marko Davidović:Hello Barnaby,We apologize for answering later than usual We have had national holidays in the past few days.We checked in our system and we can see that you already have this e-mail entered, just go ... Amin Talab Amelia vs. Wordpress AccountClosed   Amelia   Updated April 26, 2022 at 10:29am   2 Most recent comment from Uroš Jovanović:Hello Amin,Thank you for reaching out to us.For this purpose, you could disable the "Automatically create Amelia Customer user" option on the Amelia/Settings/Roles settings page.Please provide me with ... Chris Baxter Malformed links - sql based tablesClosed   wpDataTables   Updated April 26, 2022 at 10:15am   10 Most recent comment from Aleksandar Vuković:Awesome news, ChrisThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small favor if you don� ...