We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Julien Kohnhauser Automatically Refund When Appointment Is CanceledClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, and no. You need to go to finance section and then to click on the refund for that purchase. You can read more about it on this link https://wpamel ... Brad How to require waiverClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes it is possible. To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor t ... Fernando I can't download amelia pluginClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We tested this now and we do not have issues with the store. PLease try form some other browser or device. You can download Amelia from this link https:/ ... Sergi Limit number of appointments per customer per month or weekClosed   Amelia   Updated 2 weeks ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want is a membership feature and Amelia does not have such option. When you se ... Beto Amelia Managers banned from wp-admin, being redirected to home. Should be able to see the Calendar in the adminClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Guellati Wassim Employee-pannelClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For old 1.0 panels in order to change the general colors of the Customer/Employee Panels as well as the text color; at the moment we don't have a s ... Kamal Chouhan Problem in adding categoriesClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Kamal, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3981044/ For future reference, please don't open mul ... akshay aggarwal Clear filter for checkboxes not working fully   wpDataTables   Updated 1 week ago   5 Most recent comment from akshay aggarwal:Hi Milos,Did you get a chance to look into this? Thanks.Akshay Summiya Feature Request / Guidance: Show Graph in Master-Detail Popup for Specific Cell   Master-Detail Tables for wpDataTables   Updated 2 weeks ago   2 Most recent comment from Summiya:I’m following up on my previous message regarding the ability to display a graph in the Master-Detail popup, triggered by a button and based on a specific cell or row's data. This functionality ... Mark Erickson Front end editor doesn't load   wpDataTables   Updated 2 weeks ago   3 Most recent comment from Jamiewill Onitiju:I am having the same issue as well. Please let me know if you figure a solution. Daniel BOURRION automatically drain customers datas   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hi Daniel,Thanks for that — much appreciated! :) Crisodevelop Dynamic price for each service,   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:  Hello, Thank you for sharing the code. It looks like you're trying to dynamically display the price based on the number of persons for a service. Could you please clarify if the ... Khanh Vo Can editor access to wpDataTables in the backend?   wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hi Khanh, Our developers are working on a feature which will allow more flexible options to manage who can see tables on back-end. For the moment, it is like this: We don't have a built-in option ... Nael Placeholder display issue in "cart" emails (appointment confirmation)   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Nael, Thank you for bringing this to our attention. In order for the placeholders related to the "cart" to be properly displayed in the confirmation emails, you'll need to configure the %ca ... Carly Caudle Refund   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Carly, Thank you for reaching out to us. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the nex ...