As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ming Subscription of ameliaClosed   Amelia   Updated May 16, 2025 at 7:52am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We cannot activate it for you. You need to install it and then just in settings activation to enter the purchase code and click on activate that is it. Y ... Ayan B Event Calendar Booking Form - The slot extends to the next dateClosed   Amelia   Updated May 16, 2025 at 7:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is how it was designed.  In light of this, we encourage you to kindly consider su ... Liliia Amelia Not loading and booking properlyClosed   Amelia   Updated May 16, 2025 at 6:28am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Our Dev team created a fix for this. You can download Amelia from this link https://www.swisstransfer.com/d/78a2f962-329c-4536-95f0-b2252ac858bf We ar ... erwin customer fieldsClosed   Amelia   Updated May 16, 2025 at 6:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Custom fields are automatically shown when you take a look at an appointment and If data are filled  These data you can see when you click and edit a cu ... EJ Creating a recurring calendarClosed   Amelia   Updated May 15, 2025 at 1:08pm   4 Most recent comment from Stefan Petrov:Hi Ej, If reccuring option is disabled, an event will be created for the particular date and time specified. For example, if you configure the date and time like this  If you select multiple days, ... Eduardo Notifications in multilanguage not workingClosed   Amelia   Updated May 15, 2025 at 11:32am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your site and made a booking  And we got the notifications in English language As far as we can see all is working fine and there are no is ... Camilo "You have already booked this appointment."Closed   Amelia   Updated May 15, 2025 at 10:38am   2 Most recent comment from Stefan Petrov:Hi Camilo, Thanks for reaching out to us. Unfortunately, this is not currently possible to configure in Amelia. The system does not allow multiple bookings for the same timeslot under the same email ... HB Hansen Styling Service DescriptionClosed   Amelia   Updated May 15, 2025 at 10:11am   6 Most recent comment from Stefan Petrov:Hello, It's not strictly necessary to use !important in the CSS code. The CSS snippets we typically provide are designed to target specific elements and only include !important when we're ce ... Mariia Cannot edit or delete test appointments in admin panelClosed   Amelia   Updated May 15, 2025 at 9:59am   13 Most recent comment from Stefan Petrov:Hi Mariia, You're very welcome. We noticed there were some pending payments dated 28.04 in the wp_amelia_payments table. We’ve managed the issue on our end, and the edit option is now available ... Sandrine Le Tannou Event ID not copy in booking button + bug after stripe payment mobileClosed   Amelia   Updated May 15, 2025 at 9:28am   3 Most recent comment from Sandrine Le Tannou:Hello StephanOK to close this ticketPut a new comment on the open ticket not solved.Thanks Ayan B I want the calendar to appear on the first page of booking form when you have 2 servicesClosed   Amelia   Updated May 15, 2025 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is how Amelia is designed to work and service must be chosen before the calendar c ... Marie JOUET Landing page after cancellation linkClosed   Amelia   Updated May 15, 2025 at 6:43am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Irena Amelia is not working properly on and off past monthClosed   Amelia   Updated May 15, 2025 at 6:28am   12 Most recent comment from Marko Davidović:Hello again, This version should have resolved this also. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the i ... Promsy Célia Problem with SMSClosed   Amelia   Updated May 15, 2025 at 6:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Do you have issues with regular notifications or with cron notifications?  For any issues with cron notifications you need to reach out to your hosting ... Ernie St. Gelais System not honoring Date_Format   wpDataTables   Updated May 14, 2025 at 11:27am   3 Most recent comment from Miloš Jovanović:Hi Ernie, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which c ...