As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Kate Perrett Email notifications upon Booking or to get PasswordClosed   Amelia   Updated May 12, 2025 at 10:27am   4 Most recent comment from Stefan Petrov:Hi Kate, No problem, you are welcome.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day and best regards.  Antonio Ropero Is there any way to make the client dashboard display only package management? I'm having trouble with this because my clients don't know how to get to the package section on the mobile version. I've had to add a notification with emojis to help them navigate. But the best thing would be to create a dashboard that only displays packages, just like you can create a dashboard just for events or appointments. Regards. Client dashboard for packages onlyClosed   Amelia   Updated May 12, 2025 at 10:26am   3 Most recent comment from Antonio Ropero:ok HB Hansen 30 min intervals vs. full day bookingClosed   Amelia   Updated May 12, 2025 at 7:56am   4 Most recent comment from Stefan Petrov:Hello, Unfortunatelly, there is no such option to configure multi day booking (Friday to sunday for example). The maximum service duration is 24 hours, therefore, you can only configure the service to ... HB Hansen Register employeeClosed   Amelia   Updated May 12, 2025 at 7:52am   6 Most recent comment from Stefan Petrov:Hello, We’ve received similar requests from a few users regarding user role permissions, but we won’t be changing this option. As mentioned previously, this limitation is also related to WordPress ... Agustin Can not upload zip into wordpressClosed   Amelia   Updated May 12, 2025 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... HB Hansen Inherit theme - Font, Color Icons breakClosed   Amelia   Updated May 27, 2025 at 10:46am   6 Most recent comment from Stefan Petrov:Hello, Please accept our apologies for the prolonged reply.  Thank you for your suggestion — we appreciate your input and will definitely take it into consideration. In the meantime, we’d like to ... Arnold Wiegand general settingsClosed   Amelia   Updated May 12, 2025 at 5:29am   14 Most recent comment from Marko Davidović:Hello again, We do not receive from our users since we have around 90000 of them due to filters and for that reason we always ask for access to be sent to us here. You can send us link here or in Amel ... Kamal Chouhan how can a customer select multiple services at once ?Closed   Amelia   Updated May 12, 2025 at 5:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For booking several appointments (not at the same time this would be a double booking and Amelia is designed to prevent this) you can use cart feature. T ... anani Lawson I received no email after purchaseClosed   Amelia   Updated May 12, 2025 at 5:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly is the issue and what is your question? Can you explain in a little more detail and send us some sc ... HB Hansen Translate in CalenderClosed   Amelia   Updated May 12, 2025 at 5:19am   4 Most recent comment from Marko Davidović:Hello again, Our apologies if we are missing something but we do not see this on your site Can you please send us a short oneminute video of the exact issue so that we can take a look? Looking forwar ... Sang Special Days / Work Hours - timing issueClosed   Amelia   Updated May 9, 2025 at 11:47am   9 Most recent comment from Marko Davidović:Hello again, You can try and set for example 2 time period 9 to 00.00 and form 24 to 3. This way you should be able to set up event that lasts form 9 to 3.Hope this helps. Should you have any further ... Jason Bowden time slots being blocked before checkout completeClosed   Amelia   Updated May 9, 2025 at 11:42am   7 Most recent comment from Marko Davidović:Hello agian, Unfortunately, this is not possible at the moment to prevent this. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you would need to manuall ... Jake Book now link directly to adding the product to the booking pageClosed   Amelia   Updated May 9, 2025 at 11:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue or bug as you mentioned? Can you explain in a lit ... Joel Google integration - busy times not taken into accountClosed   Amelia   Updated May 9, 2025 at 11:32am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and yes when you get that error setting up tios optio to 2500 or 999 fixes the issues.  Should you have any further inquiries, ... Frank Stoop Passwort KundeClosed   Amelia   Updated May 9, 2025 at 11:17am   7 Most recent comment from Stefan Petrov:Hi Frank, Thanks for the credentials. Here is my test. I've created a test customer and tried to log in to the customer panel. This works correctly, as per the screenshot  If i request a passwo ...