We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Marta Notification error with email testClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Stefan Petrov:  Hi Marta, The customer will receive a confirmation email to the email address they provided on the booking form. On the other hand, the employee will receive an email to the address ... Marcello "%customer_panel_url%" parameter   Amelia   Updated 3 weeks ago   21 Most recent comment from Uroš Jovanović:Hello Marcello, Thanks for the update! I'm glad to hear that the time issue is resolved. As for the password issue, I will check that for you and get back to you shortly. Thanks for your patience ... Christian Lloyd Chan Unresponsive AmeliaClosed   Amelia   Updated 3 weeks ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version with the fix. You can download Amelia from this link https://we.tl/t-hfLEUkoHxc We are sending you a short instruction on ho ... Bart De Bock Automatic cancelling reservations   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Bart, Thank you for your patience. Yes, that is the expected behavior. When a customer cancels the payment during the Mollie checkout process, Amelia marks the booking as "Cancelled" and the pay ... Bart De Bock Not sending notificationsClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. There is no log within Amelia.  If your notifications sometimes work and sometimes don't, the issue could be relate ... Tim Download latest versionClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can download Amelia at any time from your profile in our store TMS Store and also from this link https://we.tl/t-WfL8U27Npq We are sending you a s ... Marcello Time Slot AppearanceClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Tancredi Militano Problema con personalizzazioneClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It is possible that you have created a conflict of roles. For example if you have added Italian in Amelia also while WordPress is set to Italian in that ... Natascha Vantuykom amelia updates causes plugin to de-activate or cause a critical error   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for reaching out. I understand how frustrating this must be. To further troubleshoot this issue, please let us know the next time it happens so we can investigate it more clo ... oscar salcedo whatsapp doesn`t works in pending admin   Amelia   Updated 3 weeks ago   5 Most recent comment from Uroš Jovanović:Hello Oscar, Thank you for your patience. You should be able to receive the WhatsApp notification when staff or administrators make the reservation. Please test it out now and let me know if it works ... Jari Vermeulen Customer access panel   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Jari, That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: http ... Dinesh P I would like to know if is there any posibility to show the time/date calculated with user local time zone.Closed   wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hello, Firstly, my sincere apologies it took so long to find and reply to this ticket.I can see it is a duplicate for the same scenario.Please check out our reply here : https://tmsplugins.ticksy.com/ ... Dinesh P WPdatatable is not recording local timezone   wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ... Dinesh P Data search from foreign key is not possible.Closed   wpDataTables   Updated 3 weeks ago   3 Most recent comment from Miloš Jovanović: Hello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3892001/ For future reference, please don't open mul ... Jack Edwards Ability to add/edit records in a table   Gravity Forms integration for wpDataTables   Updated 3 weeks ago   2 Most recent comment from Jack Edwards:Must not check "Editing buttons in popover"