We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christopher Owens Fixed relationship between employee and client   Amelia   Updated 1 week ago   2 Most recent comment from Uroš Jovanović:Hello Christopher, Thank you for reaching out! Currently, there isn't an out-of-the-box option in Amelia to assign a specific counselor (employee) to each client and restrict the client to only s ... Rush Update Breaks Step Booking Form Shortcode   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version that has a fix built in. You can download Amelia from this link https://we.tl/t-43xYu8198u We are sending you a short instru ... Xavier COCQUEEL Trouble with Outlook integration   Amelia   Updated 1 week ago   6 Most recent comment from Uroš Jovanović:Hello Xavier, Thank you for the update, and I appreciate your detailed explanation. To better understand and identify the root cause of the issue, could you please send me some screenshots or a screen ... Oscar Soto Plugging error   Amelia   Updated 1 week ago   9 Most recent comment from Uroš Jovanović:Hello Oscar, I was unable to log into the credentials you provide me with. Can you please provide me with the updated credentials and I will provide you with an update on this? Christopher Owens Zoom not wworing with services   Amelia   Updated 1 week ago   4 Most recent comment from Marko Davidović:Hello again, If this is working for a pending appointment, it should also work for approved appointments there is not difference in the way they work. Please check if you have set the correct placehol ... Yamato Usage of amelia_manipulate_sms_data hook   Amelia   Updated 1 week ago   4 Most recent comment from Uroš Jovanović:Hello Yamato, Thank you very much for your thoughtful suggestion and feedback! We're glad to hear you're exploring deeper integrations, and it's great to know the email hooks are workin ... Stacey Ivol getting the link for an event   Amelia   Updated 1 week ago   11 Most recent comment from Uroš Jovanović:Hello Stacey, Thank you for your message, and I'm glad to hear that the previous issue was resolved! Regarding your question — currently, there is no option in Amelia to set a timeout for cart ... Athanasios Mousiolis Mobile app "integration"   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We do not think that this is possible because Amelia is designed to exist only in WordP ... Julien Kohnhauser Automatically Refund When Appointment Is Canceled   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, and no. You need to go to finance section and then to click on the refund for that purchase. You can read more about it on this link https://wpamel ... Brad How to require waiver   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes it is possible. To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor t ... Fernando I can't download amelia plugin   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We tested this now and we do not have issues with the store. PLease try form some other browser or device. You can download Amelia from this link https:/ ... Sergi Limit number of appointments per customer per month or week   Amelia   Updated 1 week ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want is a membership feature and Amelia does not have such option. When you se ... Beto Amelia Managers banned from wp-admin, being redirected to home. Should be able to see the Calendar in the admin   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Guellati Wassim Employee-pannel   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For old 1.0 panels in order to change the general colors of the Customer/Employee Panels as well as the text color; at the moment we don't have a s ... Kamal Chouhan Problem in adding categoriesClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Kamal, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3981044/ For future reference, please don't open mul ...