We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Antonio Ropero I can't see my clients' appointmentsClosed   Amelia   Updated 6 days ago   13 Most recent comment from Antonio Ropero:No, nothing more Kate Perrett Email notifications upon Booking or to get Password   Amelia   Updated 6 days ago   4 Most recent comment from Stefan Petrov:Hi Kate, No problem, you are welcome.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day and best regards.  Antonio Ropero Is there any way to make the client dashboard display only package management? I'm having trouble with this because my clients don't know how to get to the package section on the mobile version. I've had to add a notification with emojis to help them navigate. But the best thing would be to create a dashboard that only displays packages, just like you can create a dashboard just for events or appointments. Regards. Client dashboard for packages onlyClosed   Amelia   Updated 6 days ago   3 Most recent comment from Antonio Ropero:ok HB Hansen 30 min intervals vs. full day booking   Amelia   Updated 6 days ago   4 Most recent comment from Stefan Petrov:Hello, Unfortunatelly, there is no such option to configure multi day booking (Friday to sunday for example). The maximum service duration is 24 hours, therefore, you can only configure the service to ... HB Hansen Register employee   Amelia   Updated 6 days ago   6 Most recent comment from Stefan Petrov:Hello, We’ve received similar requests from a few users regarding user role permissions, but we won’t be changing this option. As mentioned previously, this limitation is also related to WordPress ... Issam Service price bug   Amelia   Updated 6 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check the prices that you have set in employee modal for each employee in assigned services or if you made any changes purge the cache form browse ... Agustin Can not upload zip into wordpress   Amelia   Updated 6 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... HB Hansen Inherit theme - Font, Color Icons break   Amelia   Updated 6 days ago   5 Most recent comment from Stefan Petrov:Hello, Apologies for the delayed answer. I would need to double check with developers regarding this specific question. I will get back to you as soon as i have a feedback. I appreciate your patience. ... Wai Yee Conditional Location Based on Services   Amelia   Updated 6 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you offer these locations at the same time you will need to create 2 employees but you can create the same mail with the workaround and then in custom ... Arnold Wiegand general settings   Amelia   Updated 6 days ago   14 Most recent comment from Marko Davidović:Hello again, We do not receive from our users since we have around 90000 of them due to filters and for that reason we always ask for access to be sent to us here. You can send us link here or in Amel ... Kamal Chouhan how can a customer select multiple services at once ?   Amelia   Updated 6 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For booking several appointments (not at the same time this would be a double booking and Amelia is designed to prevent this) you can use cart feature. T ... anani Lawson I received no email after purchase   Amelia   Updated 6 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly is the issue and what is your question? Can you explain in a little more detail and send us some sc ... HB Hansen Translate in Calender   Amelia   Updated 6 days ago   4 Most recent comment from Marko Davidović:Hello again, Our apologies if we are missing something but we do not see this on your site Can you please send us a short oneminute video of the exact issue so that we can take a look? Looking forwar ... Sang Special Days / Work Hours - timing issue   Amelia   Updated 1 week ago   9 Most recent comment from Marko Davidović:Hello again, You can try and set for example 2 time period 9 to 00.00 and form 24 to 3. This way you should be able to set up event that lasts form 9 to 3.Hope this helps. Should you have any further ... Jason Bowden time slots being blocked before checkout complete   Amelia   Updated 1 week ago   7 Most recent comment from Marko Davidović:Hello agian, Unfortunately, this is not possible at the moment to prevent this. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you would need to manuall ...