As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

NIKOLAOS TSAKIRIS Refund   Amelia   Updated May 26, 2025 at 8:12am   2 Most recent comment from Uroš Jovanović:Hello Nikolaos, Thank you for reaching out to us. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the ... Erin Reye bugs   Amelia   Updated May 26, 2025 at 7:56am   2 Most recent comment from Uroš Jovanović:Hello Erin, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Rez Updating Issue with booking form 2.0Closed   Amelia   Updated May 26, 2025 at 7:55am   3 Most recent comment from Stefan Petrov:Hi Rez, Thanks for reaching out to us and thanks for the feedback. Great to see that you were able to find a solution. Make sure to reach out to us again in case you have any new questions or issues.� ... Tim Request for Automatic Handling of Waiting List for Event Bookings   Amelia   Updated May 26, 2025 at 7:52am   2 Most recent comment from Uroš Jovanović:Hello Tim, Currently, Amelia does not offer an automated way to move people from the waiting list into available spots when cancellations occur. This process needs to be done manually by the e ... Camilo Reservation paymentsClosed   Amelia   Updated May 26, 2025 at 7:45am   8 Most recent comment from Stefan Petrov:Hi Camilo, No problem, you are welcome. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.    montaigne olivier reactivate or extend a customer's expired offer   Amelia   Updated May 23, 2025 at 3:18pm   2 Most recent comment from Uroš Jovanović:Hello! Currently, there is no option to reactivate or extend an expired package offer for a customer in Amelia. Once a package has expired, it cannot be extended or reactivated. The customer would nee ... Javier Herrero Discount on back-end bookingClosed   Amelia   Updated May 23, 2025 at 1:13pm   4 Most recent comment from Stefan Petrov:Hi Javier, Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion the ... Issam Service price bug   Amelia   Updated May 23, 2025 at 10:02am   10 Most recent comment from Uroš Jovanović:Hello Issam, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Martin Laco Amelia Landing page Event   Amelia   Updated May 23, 2025 at 9:38am   13 Most recent comment from Uroš Jovanović:Hello Martin, Thanks for the follow-up! Please install Amelia version 8.3.1 if you haven’t already, and then follow these steps: Go to Amelia » Customize in your WordPress dashboard. Click on th ... TGO Amelia calendar is not loading on the website   Amelia   Updated May 23, 2025 at 9:06am   2 Most recent comment from Uroš Jovanović:Hi there, Thanks for reaching out! Could you please share the URL of your booking page so we can take a closer look? Also, if possible, please send us temporary admin access to your WordPress dashboar ... Steffi Severe issue with 8.3Closed   Amelia   Updated May 23, 2025 at 8:28am   5 Most recent comment from Stefan Petrov:Hi Steffi, Thanks for the information, i understand that you reverted back to Amelia 8.2.1 as that is the best option. However, is there a chance to provide a staging site with Amelia 8.3.1 so we can ... Mark Setting up paymentsClosed   Amelia   Updated May 23, 2025 at 8:16am   2 Most recent comment from Stefan Petrov:Hi Mark, Thanks for reaching out to us. That is WooCommerce’s default behavior. Each payment method has its own checkout page, except for the Stripe payment method. These payment methods are third-p ... Kitti Toth Package Booking Restrictions – Sequential Scheduling, Weekly Limits, and "My Account" AccessClosed   Amelia   Updated May 23, 2025 at 7:05am   4 Most recent comment from Stefan Petrov:You are welcome, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Kinga Baloghova Amelia Mobile view - responsiveClosed   Amelia   Updated May 23, 2025 at 6:53am   8 Most recent comment from Stefan Petrov:Hello, Please try adding this CSS code to the page where the booking form is located.    .amelia-v2-booking #amelia-container.am-fs__wrapper {     height: 700px !important; } .amelia-v2-booking #a ... Natascha Vantuykom Online locationClosed   Amelia   Updated May 23, 2025 at 6:49am   2 Most recent comment from Stefan Petrov:Hi Natascha, Thanks for reaching out to us. Amelia doesn’t currently have a built-in option to differentiate between online and offline locations directly. However, you can configure this by assigni ...