We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Guido Scala connect the appointments to the Google calendar of the employeeClosed Pre-purchase questions for Amelia   Updated 2 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Guido, Glad to hear that the issue has been resolved. I will have this ticket closed now. Aleksandras Stančikas The panel and calendar in the Dashboard often do not load. The booking form on the website often does not load.Closed   Amelia   Updated 2 weeks ago   3 Most recent comment from Stefan Petrov:Hi Aleksandras, Thanks for reaching out to us. I’m seeing the same behavior on my end; however, the booking form is loading properly each time. Based on previous experience, this issue could be caus ... Mick Event filteringClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Stefan Petrov:Hi Mick, Apologies for the delayed answer. It is possible to edit it with the custom code, however, we do not provide customization services at this moment. For the time being, we only recommend sugge ... gerson [Bug] Customizing the booking form thank you pageClosed   Amelia   Updated 2 weeks ago   5 Most recent comment from Stefan Petrov:Hi Gerson, I've got an update. Apparently, the current configuration is that the label is "shared" between the appointments and packages section. Developers think that it's not a simple task ... Dean Carlyle RefundClosed   Amelia   Updated 2 weeks ago   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that the refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead. Kind Regards, ... Irena NotificationsClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in t ... Marie JOUET How to combine WP Editor role and Amelia RoleClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Marko Davidović:Hello again, In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritizati ... Joe Bond Column Headers Upside Down on iphones   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Joe Bond:Hi, in order to make a table easier to view on desktop and tablets, I rotated the text in the header 90 degrees. The first screenshot shows that this works correctly on desktop and I can confirm on my ... Keanu Born Product / Service Setup   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Keanu, Really sorry to hear that you are moving away from the Amelia plugin. If you wish to come back to Amelia, we will provide you with a 20% discount coupon for a license purchase. I wish yo ... JAMES ANDREWS evens listing   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello James, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occur ... Steve Online appointments alongside in-personClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:  Hi Steve, Thanks for reaching out to us. Unfortunately, Amelia doesn't have the option to differentiate between online and offline locations. The difference is in the service c ... Sanja Remove "Select service category" step   Amelia   Updated 3 weeks ago   8 Most recent comment from Uroš Jovanović:Hello Athanasios, Thank you for the update. I apologize for the previous information provided. Unfortunately, it's not possible to display all services at once without using the services/sub-serv ... Laurent Migrate everything from Amelia from one to another siteClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Aleksandar Vuković:Great news, Sylwia, thanks for letting me know! Please feel free to reach out to us if you have any further questions or concerns! V Heiland %payment_link_stripe% not rendering in “Appointment Approved” emailClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. There are some options that you need to configure first before putting a placeholder. You first need to enable this option in Payment settings, then you also need ... GAreth Getting services to overlap and maximum numbersClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Gareth, A particular timeslot is automatically removed from the booking form depending on the configuration. By default, a timeslot will no longer be available if there is already a single booking ...