We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jorge ResourcesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:      Hello there, Thank you for reaching out to us. At the moment, there is no built-in feature in Amelia that would allow assigning two Employees for the same Appointment. However, it can be fix ... anani Lawson each customer receive individual emailClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:You are welcome, as always.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day and best regards.  Jesús Escribá E-mail notificationsClosed   Amelia   Updated 3 weeks ago   14 Most recent comment from Marko Davidović:Hello again, We’ve visited your website and tested the Appointment Approved notifications, and everything is working without any issues, as you can see in the attached screenshot.   At this point, ... Richard Arto Configured SMS notifications to work in the United StatesClosed   Amelia   Updated 1 week ago   13 Most recent comment from Marko Davidović:Hello again, We just received feedback from our colleagues, and they have informed us that the SMS settings (Alphanumeric Sender ID) have been reset to default. The Sender ID must exist, and Amelia’ ... robertcabiyaan filter and Edit online   wpDataTables   Updated 3 weeks ago   1 Most recent comment from robertcabiyaan:Hello.I have WPDatables using SQL Query from MySQL Database.at Datasource tab, Enable-Server Side processing is enabledand at Editing tab, Allow-front end editing are enabled.My problem is that filter ... Viva Wellness Boutique No me deja reservar en el horario que necesito como administradorClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hola de nuevo, Gracias por tu mensaje. Lamentablemente, esta función no está disponible actualmente en Amelia. Existe una opción para permitir reservas fuera del horario laboral del empleado, pero ... Cynthia Veiko Unable to Create Data Tables   wpDataTables   Updated 3 weeks ago   6 Most recent comment from Cynthia Veiko:Can't I just switch to another theme when creating the table and then revert to my theme afterwards? Unfortunately, I cannot change to another theme permanently.  Larry Kolinek wpdatatables not saving settings   wpDataTables   Updated 3 weeks ago   3 Most recent comment from Miloš Jovanović:Hi Larry, Thank you for your patience while we checked this with our development team. I’d like to clarify that the behavior you're experiencing is actually the default one. My apologies, it se ... Make Freedom Bug Report   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Make Freedom:The below code is buggy. We were forced to comment out lines 108 to 174 to allow our users to add items to cart. The implementation of this code with no error handling is problematic and could cost si ... Kenneth Seiden Auto Cache Issue   wpDataTables   Updated 3 weeks ago   4 Most recent comment from Kenneth Seiden:Do I still need to do a Cron Job for the cache to update if a change is made to the Sheet, or is that all handled in the ~15 minute refresh discussed in the article? Mahmut Latepoint integration Pre-purchase questions for wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hello, We don't have any native integration with Latepoint (or any other booking plugin) at the moment. You can make a future development suggestion, but we can't say if or when it could be ... SAUL Booking and packegeClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Carolina, I hope you are doing well. Have you configured the timezone settings to the nearest city in your timezone instead of UTC? It should be set to the nearest city, so please make sure to conf ... Adam Allowing customers to choose their own start and stop timesClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello, You described that you want users to select and insert the duration of the service from when to when they wish to book. Unfortunately, this is not possible in Amelia. In Amelia, the service wor ... anani Lawson sms notification payment   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Anani, You can add the admin email to the "Send all notifications to additional addresses" field on the Amelia > Settings > Notifications page. This will ensure that the business owner receives ... Maastek Appointment is created even if payment fails   Amelia   Updated 3 weeks ago   10 Most recent comment from Uroš Jovanović:Hello Maastek, I was unable to log into the credentials you provide me with. Can you please provide me with the updated credentials and I will provide you with an update on this?