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Public Tickets

Mark Ballard Modal behaviourClosed   wpDataTables   Updated 4 days ago   17 Most recent comment from Aleksandar Vuković:Hello Mark.Sorry for the delay.The issue is coming from loading these scripts, which are bootstrapped: When that's removed, your modal doesn't work but wpDataTables' modal does.Sinc ... Manuel Ayuso "Column 'pos' cannot be null" on table updateClosed   wpDataTables   Updated 1 week ago   4 Most recent comment from Aleksandar Vuković:Got it, Manuel, thanks.Please feel free to reach out to us if you have any further questions or concerns! etienne bookingClosed   Amelia   Updated 1 week ago   3 Most recent comment from Stefan Petrov:Hello etienne,Thanks for reaching out to us. Of course you can, you just need to change the default timeslot step in General settings. By default is configured to 30 minutes, but you can change this a ... Glenn Sherman First day of week in calendar view for customerClosed   Amelia   Updated 1 week ago   3 Most recent comment from Glenn Sherman:Thanks for the information. Feel free to close this ticket. Jeanine Ruder Customer service complaintClosed   Amelia   Updated 1 week ago   2 Most recent comment from Uroš Jovanović:Hello Jeanine,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration you have experienced with our service. Your feedback is invaluable to us ... Cristian Sofrone Upgrade doesn t unlock features   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you upgrade it can not upgrade automatically you must manually upgrade and then purge the cache.You can download Amelia from this link https://we.tl ... Felicia Westerlund Unable to deactivate and Stripe Payments not workingClosed   Amelia   Updated 1 week ago   4 Most recent comment from Uroš Jovanović:Hello Felicia,Thank you for the admin access link.I can see that you are using an older version of the Amelia plugin.Can you please update the plugin to the latest version (7.5.1), test it out, and le ... Jeanine Ruder Clients cannot book   Amelia   Updated 1 week ago   12 Most recent comment from Marko Davidović:Hello again,We can see that our colleague has responded to you several hours ago so you will continue your correspondence with him there. Should you have any further inquiries, we kindly request that ... Derek Hudson Booking status - where payment has been madeClosed   Amelia   Updated 1 week ago   2 Most recent comment from Uroš Jovanović:Hello Derek,Thank you for reaching out to us.In regards to the first question in regards to different booking statuses based on payment method, unfortunately, there is currently no such option with Am ... Adrianne Meldrum Viewing Package OptionClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hello Adrianne,Thanks for reaching out to us. You need to make sure that the previous version is removed from the plugins section first and then you need to install the new downloaded version (Pro ver ... Elisha Klein Nothing showing in booking widgets   Amelia   Updated 1 week ago   6 Most recent comment from Marko Davidović:Hello again,That what we thought. There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page w ... Bashar Dawood Timezone setting   Amelia   Updated 1 week ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... John Gagliano create Woocommerce orderClosed   Amelia   Updated 1 week ago   4 Most recent comment from Stefan Petrov:Hello John,Unfortunately, when creating a booking manually, from the backend, there is no option to select the payment method. That means that the appointment will be always marked with "on site" paym ... Stuart Stark Email NotificationClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hello Stuart,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. By default, a customer and the employee will receive a notification. ... Alexander Marinescu Amelia with WP Rocket   Amelia   Updated 1 week ago   4 Most recent comment from Marko Davidović:Hello again,Thank you for sharing this with us. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish y ...