We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

HSMG How to set Date Range Filtering Defaults to Current MonthClosed   wpDataTables   Updated 3 weeks ago   4 Most recent comment from Miloš Jovanović:Hello, Apologies for the delays in our replies in this time period.Thank you for your patience.We will review your other ticket right away. kim Google Spreadheet API - Error: forbidden error   wpDataTables   Updated 3 weeks ago   5 Most recent comment from Miloš Jovanović:Hello, I just wanted to let you know that our new update is live, including this improvement/fix. You can check out our updated guide in the documentation, where we've highlighted the changes. Th ... Zach Old Google Sheets no now marked Forbidden   wpDataTables   Updated 3 weeks ago   8 Most recent comment from Miloš Jovanović:Hello everyone, I just wanted to let you know that our new update is live, including this improvement/fix for the Google Sheet issues. You can check out our updated guide in the documentation, where w ... Frank Package canceling / Customer PortalClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Frank, Thanks for reaching out to us. Amelia 8.0.2 is not the latest version, our recent version is 8.1.1 so make sure to update accordingly. When it comes to labels, there are two separate section ... yunus booking mail problems   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hi Yunus, Thank you for reaching out! To better understand the issue you're experiencing with Gmail displaying the confirmation emails as an event invitation, could you please provide a screensho ... Miljko Milanović Setting up Amelia for gym Pre-purchase questions for Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Miljko, Thank you for your clarification! You can set it up so that the employee (trainer) is automatically assigned based on the training type or any other criteria you set, while still allowin ... Dimitris Vayenas mass import attendeesClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, I would love that I could have helped more but this is not built in at this time and hopefully this suggestion will gather a large number of votes. Should you have any further inquiries, ... Xavier Button disapear   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Xavier, Thank you for reaching out! Could you please send us a screen recording showing the issue so we can better understand what’s happening? Also, if possible, kindly share temporary admin ... Raimund Leykauf Verification of phone number or e-mail address at the time of bookingClosed Pre-purchase questions for Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Raimund, Thanks for reaching out to us. We do have an option in User Role settings. It's called "Check customer's name for existing email/phone when booking". If this is enabled, the Amel ... Katia Mihoub Le problème vient d'une mise à jour du plug-in qui a effacé tous les données et paramètres du prestataire.   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Bonjour Katia, Merci pour la mise à jour à ce sujet. Je n’ai pas pu me connecter à votre site web car un message d’erreur s’affiche (voir ci-dessous). Pouvez-vous me dire si cela fonctionne ... Jaap Mollie Pending Payment(s)Closed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you wou ... George Cancel Time SlotsClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, We would love that we could have helped more but some features are not available and there is not workaround for them.  Should you have any further inquiries, we kindly request that you ... Kaella Charette Event order/linkClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Url can now be changed per events this is for the complete booking form. You need to create specific page for specific event andto use shortcode for that ... Lasse How about appointments if an emplyee gets sick?Closed Pre-purchase questions for Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can edit the appointment on the backend and you can change the employee if you wish. We are based in Serbia. We wish you all the best and hope you ha ... NIKKI DALBY all events have dissappeared and wont like me save a new oneClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:    Hello there, Thank you for reaching out to us. We do not see the issue on your site we see all events And events can not close on its own they can close based on settings that you have setup. Y ...