We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Rupesh Padhi Booking form is keeps on loading sometimes Open   Amelia   Updated 3 weeks ago   20 Most recent comment from Uroš Jovanović:Hello Rupesh, Thank you for the update, and I appreciate your understanding. You're correct; the fix will be included in the upcoming version of Amelia. We’re actively working on it, and I’ll ... Dietmar Hafner Backend not working after UpgradeClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Stefan Petrov:Hi Dietmar, Great news! I’d also say it was likely a caching issue—it usually is. Anyway, feel free to reach out if it happens again or if you have any other issues or questions.  Have a nice wee ... Nael Employee panel 2.0Closed   Amelia   Updated 3 weeks ago   6 Most recent comment from Stefan Petrov:You are welcome, Nael. No problem at all. Looking forward to hearing from you.  Have a nice weekend!  Narbeh Haftvani Custom Field Upload Does not appearClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Stefan Petrov:Hi Narbeh, Thanks for letting me know! I’ll go ahead and close this ticket. Feel free to reach out with any other questions or issues—happy to help via a new ticket. Have a great weekend. Mark Olbert Can't Update Manual Table   wpDataTables   Updated 2 weeks ago   2 Most recent comment from Mark Olbert:I think it's great that you folks get to take time off. Seriously.But this ticket was submitted before your time off...and there was no action on it, for days. Only an automated acknowledgement.D ... Vitor Braga unsuccessful event creationClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Vitor, Thanks for sharing the credentials. The reason you're unable to create an event (Amelia isn’t able to save it) is because the WordPress user you're using has multiple user roles ... HK Intercept the price sent by Amelia to the WooCommerce dummy productClosed   Amelia   Updated 3 weeks ago   10 Most recent comment from Stefan Petrov:Hello, Thank you for the reviews! Of course, it's not necessary to use SMS credits if you haven't configured an SMS account. If you decide to set one up in the future, feel free to remind us ... Kat Emojis in notification emails   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Kat, Thank you for your message! Currently, emojis aren't supported in Amelia's notification emails, but this is something that may be available in the future. Unfortunately, I don ... marta Notification tab empty   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your update. Please test it out now and see if the WhatsApp messages are being received correctly. Let me know if you're still experiencing any issues, and I'll be ... Dilbea Madalin Block service appinment   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Madalin, To block appointments for one or more services for the next 5 days, you can use the "Days Off" feature in Amelia. Here's how to do it: Go to the Amelia Dashboard. Navigate to Em ... Rob Kirkner PHP date_default_timezone_set function causes time mismatch in notifications   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Rob, Thank you for the update! I really appreciate you taking the time to investigate and identify the issue. It’s great to hear that you found a solution by adjusting the date_default_timezon ... xabier Custom forms don't work   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Xabier, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Victor Lecoeur usage of multiple fees via employees   Amelia   Updated 3 weeks ago   10 Most recent comment from Uroš Jovanović:Hi Victor, Thanks for the detailed explanation and for sharing the captures! At the moment, Amelia does not support sending custom data like location, description, or dynamic email/title info directly ... Tim Bent Email bank accountClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia for notifications. You can try and use Stripe Connect so that the payment goes directly ... Hiranyahasta Unable to open Dashboard.Closed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hello, You're welcome. Future updates will be based on this fix, so the issue shouldn't occur again. The root cause was an illegal mix of database collations, but the developers have address ...