We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

NIKOLAOS TSAKIRIS RefundClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can achieve this with Amelia. You can create 2 service one for example for 9 months of the year and seasonal for 3 months of the year and then you ca ... Javier Herrero Package management months in advanceClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. If you limit duration to one month then customer can book this only for this months not ... Pierre Intégration du calendrier AppleClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you do not receive notifications this is not related to a calendar. Looking forward to your reply. Kind Regards, Marko Davidovic  Please go to the no ... Ania Haas eventsClosed   Amelia   Updated 2 weeks ago   5 Most recent comment from Marko Davidović:Hello again, Wee needed events settings to see from your screenshots we cannot see anyhting. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could l ... Elisabeth SEARCH IN PUBLIC TICKETS DOESN'T WORK + custom pricing eventsClosed   Amelia   Updated 2 weeks ago   8 Most recent comment from Marko Davidović:Hello again, This is mostly due to the way WordPress works so at this time we can not influence this at this time. Should you have any further inquiries, we kindly request that you open your own ticke ... Theresa Tidmarsh Buttons   wpDataTables   Updated 2 weeks ago   1 Most recent comment from Theresa Tidmarsh:Hi ThereWe have URLs appearing in a column. We want these to be active links,  appearing visually as buttons. They don’t actually need to be buttons, it’s just a visual requirement.  We have a c ... edgar tovar quintero cambiar idiomaClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hola Edgar, Gracias por ponerte en contacto con nosotros. Simplemente necesitas cambiar el idioma en la configuración de WordPress a español. Amelia seguirá el idioma configurado en WordPress y tra ... Mattias Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature   wpDataTables   Updated 2 weeks ago   3 Most recent comment from Miloš Jovanović:Hello again Mattias,Sorry, I just forgot to add one more important point. Can you please check if the Zip PHP extension is installed and active on your Hosting Server? I will do my best to clarify ... VOLOPAPILIO Mensaje de logeo de wordpressClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Stefan Petrov:Hi VOLOPAPILIO, I see now, thanks for the explanation. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insi ... Athanasios Mousiolis Visual appearance of busy days   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Athanasios, Thank you for your feedback. You’re absolutely right—the darker shade currently reflects only appointments booked through Amelia, and does not factor in events pulled from your G ... Ionut amelia managerClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Ionut, Thanks for reaching out to us. Unfortunately, there is no such option currently available in Amelia. User role permissions are applied globally to each role by default, and there’s no buil ... Rafael Cabrelli Excluir eventos passados de forma automáticaClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Stefan Petrov:Hola Rafael, Depende del rendimiento de tu servidor, pero en casos de uso reales, los problemas suelen aparecer solo si se añaden más de 1,000 eventos. Este escenario es bastante raro. Dicho esto, s ... bernard martin SETTING UP CALENDAR BASED ON NEEDSClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Bernard, Thanks for reaching out to us. Let me explain a bit more about how Amelia works. You can configure your two rooms as separate services, as the service settings allow you to define both min ... Francisco Nicolas Employee can change their statusClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can not just add a button this need to be developed and implemented on the form. Wh ... Angelo No Event Follow UpClosed   Amelia   Updated 2 weeks ago   16 Most recent comment from Stefan Petrov:Hi Angelo, Sorry for the delayed response. The only solution would be to create a new event, set up the follow-up reminder again, and then monitor whether it works. It's strange that this templat ...