We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jessica Shaw Plugin Not UpdatingClosed   Amelia   Updated 1 week ago   4 Most recent comment from Marko Davidović:Hello again, We are not familiar with this plugin and we can not guarantee that this plugin can update Amelia since there are no official integration with it.  It is possible that for are store did n ... Tara Upgrade to Standard Not WorkingClosed   Amelia   Updated 1 week ago   4 Most recent comment from Marko Davidović:Hello again, Then this is issue with your site not with Amelia. We have sent you a full license that works 100%. Please check for some other device and browser and purge the cache from the site and br ... Vicente Tinoco WP Data Table error 503   wpDataTables   Updated 2 days ago   4 Most recent comment from Vicente Tinoco:Hi Milos I am waiting for your reply, to see what I can do to resolve the error. Regards... Ravinder Dixit Plugin is not working properly. 3 times uninstalled and installed. Check hosting and everything ....   Amelia   Updated 2 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Ravinder, Thank you for the detailed message. We tried to replicate the issue on our end, but unfortunately, we couldn’t reproduce the problem. Could you please let us know if there’s any sp ... akshay aggarwal Multiselectbox not showing all the options   wpDataTables   Updated 2 weeks ago   1 Most recent comment from akshay aggarwal:Hi,In tables where the number of rows is large, and where pagination has been applied, the multiselectbox shows only those items which appear in the first page, though the search feature works fine. C ... akshay aggarwal Checkboxes not working properly   wpDataTables   Updated 2 weeks ago   1 Most recent comment from akshay aggarwal:Hi,The checkboxes in module feature isn't working properly. When we select some of the boxes, the table filters accordingly. But for some of the other checkboxes the table doesn't filter acc ... akshay aggarwal Clear filter for checkboxes not working fully   wpDataTables   Updated 2 weeks ago   1 Most recent comment from akshay aggarwal:Hi,Please have a look at the attached video file. When we clear the filter, the values reset in the table view, but the checkbox filter boxes do not get cleared, and the earlier selected boxes still s ... Giuseppe Gaudiano Issue with shared capacity – Slot becomes unavailable after first booking   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hi Giuseppe, Thank you for your message and for your detailed explanation! The behavior you're experiencing usually happens when the option “Allow booking below minimum capacity” is disabled. ... Carla Di Matteo Problemi nell’avere il vostro sistema su piattaforme come Viator e tripadvisor   Amelia   Updated 2 weeks ago   46 Most recent comment from Uroš Jovanović:Ciao Carla, Grazie per il promemoria. Sto rispondendo proprio ora a Viator e, nel frattempo, sto verificando con il nostro team di gestione se è possibile esportare l’elenco completo degli utenti. ... emilie ID of categoryClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will close the ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly ... David Burley Manual Sorting of Filters   wpDataTables   Updated 2 weeks ago   5 Most recent comment from Miloš Jovanović:Hello, Looking at the error text from the screenshot - It seems you perhaps have one or more empty headers for one or more columns on the source Sheet.Can you please send me the URL to this source She ... Patrick Calendar noticeClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Patrick, Thanks for reaching out to us. That's a great idea, unfortunately, this is not possible to configure currently.  Please feel free to search through our feature suggestion page,  t ... Pawel Buslowski invoice customizationClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Pawel, Thanks for reaching out to us. Invoice customization is not available at this moment, however, we are actively working on implementing this feature in future updates. Unfortunatelly, we do n ... Joe Sending row data to google sheets   wpDataTables   Updated 2 weeks ago   2 Most recent comment from Miloš Jovanović:Hi Joe, Sorry to disappoint you, but at this time, we don't have any built-in solutions to achieve what you described.When we have an editable table, it does not have any link/connection to the s ... Marina the login form for the client to manage their records does not work correctly   Amelia   Updated 2 weeks ago   65 Most recent comment from Uroš Jovanović:Hi Marina, Thank you for your messages and for your patience so far. I completely understand your frustration, and I’m truly sorry for the inconvenience this has caused. After reviewing the situatio ...