As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

John Park Multiple Bookings...Closed   Amelia   Updated May 20, 2025 at 9:59am   14 Most recent comment from Uroš Jovanović:Hello John, Thank you for following up. You're absolutely right — while deposits help reduce no-shows, they don't eliminate the issue of users abandoning Square checkout and still triggeri ... Mohamed Payment settingsClosed   Amelia   Updated May 20, 2025 at 7:39am   2 Most recent comment from Stefan Petrov:Hi Mohamed, Thanks for reaching out to us.  Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Mark Ng Amelia Stopped working!Closed   Amelia   Updated May 20, 2025 at 6:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your site and as far as we can see everything is working fine And there are no issues. Should you have any further inquiries, we kindly reque ... Christoph Schwinghammer Customer panel - hide eventsClosed   Amelia   Updated May 20, 2025 at 5:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can hide this via a shortcode like this [ameliacustomerpanel appointments=1] if you want to show only Appointments in the Customer Panel. Should you ... akshay aggarwal Clear filter for checkboxes not working fullyClosed   wpDataTables   Updated May 19, 2025 at 11:54am   6 Most recent comment from Miloš Jovanović:Hi Akshay, Firstly I just wish to apologise for all the waiting time across your tickets.As mentioned before, we are still, unfortunately, having some issues with notifications on this Ticksy system - ... AdamE Bookings ClashClosed   Amelia   Updated May 19, 2025 at 11:54am   6 Most recent comment from Uroš Jovanović:Hello AdamE, Thanks for enabling the setting! By turning on the hidden option that I mentioned, the WC order will be made when one user is inside the cart and thus it will prevent another user from bo ... akshay aggarwal Multiselectbox not showing all the optionsClosed   wpDataTables   Updated May 19, 2025 at 11:54am   14 Most recent comment from Miloš Jovanović:Hi Akshay, Firstly I just wish to apologise for all the waiting time across your tickets.As mentioned before, we are still, unfortunately, having some issues with notifications on this Ticksy system - ... Kitti Toth Custom Duration (e.g. 50 minutes) Setup in Amelia ProClosed   Amelia   Updated May 19, 2025 at 11:36am   6 Most recent comment from Stefan Petrov:Hi Kitti, Apologies for not mentioning it earlier. When you have several questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you ther ... [email protected] EventPopup isnt workingClosed   Amelia   Updated May 26, 2025 at 1:55pm   7 Most recent comment from Stefan Petrov:Hi Daniel, Apologies for the delayed response. This issue has already been identified as a bug and will be fixed in a future update. We don’t have a precise ETA yet, but we’ll keep users informed ... anani Lawson Asking for refundClosed   Amelia   Updated May 19, 2025 at 9:16am   11 Most recent comment from Stefan Petrov:Hello, Its not about the purchase code, it's the caching issue. For some reason, each time you upgrade an license, it's needed to clear the browser cookies / cache. Please try clearing the b ... Johannes Feature Request: Separate Placeholder for Microsoft Teams Meeting URL (Without Date/Text)Closed   Amelia   Updated May 19, 2025 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello Johannes, Thank you very much for your suggestion and detailed feedback! We appreciate you taking the time to share this improvement idea regarding the Microsoft Teams placeholders. I’ll make ... Darpan Issue after updateClosed   Amelia   Updated May 19, 2025 at 8:43am   2 Most recent comment from Uroš Jovanović:Hello Darpan, Thank you for reaching out and sharing the details of the issue. To investigate this 500 Internal Server Error and the "Invalid key 97." message properly, we will need temporary admin ac ... Maria Rodriguez Pop Up Amelia ElementorClosed   Amelia   Updated May 19, 2025 at 8:37am   2 Most recent comment from Uroš Jovanović:Hola María, Gracias por tu mensaje. Para resolver el problema con el pop-up de Amelia en el botón de Elementor, por favor dirígete a Amelia > Customize, selecciona el formulario de reserva correcto ... Leonie Waitlist not workingClosed   Amelia   Updated May 19, 2025 at 8:35am   2 Most recent comment from Stefan Petrov:Hi Leonie, Thanks for reaching out to us. This is not a bug nor a warning, just a message / reminder that you need to configure the notification template in order to send a waiting list notification. ... Jakub Potocki Problem with multiple persons booking for services (1+1 free)Closed   Amelia   Updated May 19, 2025 at 8:32am   2 Most recent comment from Uroš Jovanović:Hi Jakub, Thank you for your detailed explanation and kind words. At the moment, Amelia does not support dynamic capacity adjustment based on the number of actual participants per ticket type. Each bo ...