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Public Tickets

Jannick Urgent: Disappearing Events and Backend Malfunctions   Amelia   Updated 3 days ago   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Francesca Kendall Times showing wrong   Amelia   Updated 3 days ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia shows the time zone based on time zone what is set in WordPress. But you can set that each employee can have different time zones. Check the time ... Michiel Maandag Search syntax global search   wpDataTables   Updated 3 days ago   7 Most recent comment from Miloš Jovanović:Hello @Guddelmoni andrea,I checked, and colleagues have responded to all your open tickets, so please double-check the replies and they will keep following up on them.Secondly, this is a ticket for th ... Ray Lavery using dynamic user data   wpDataTables   Updated 3 days ago   2 Most recent comment from Miloš Jovanović:Hi Ray, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patien ... Carla Di Matteo Problemi nell’avere il vostro sistema su piattaforme come Viator e tripadvisor   Amelia   Updated 3 days ago   6 Most recent comment from Uroš Jovanović:Ciao Carla, Il nostro team risponderà alla tua email. Grazie per il tuo messaggio. Tom DiBuono Monthly billing for packagesClosed   Amelia   Updated 3 days ago   7 Most recent comment from Tom DiBuono:ok thank you. Kate Coupon code only applied to main service prices and not extras   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Kate, Thank you for reaching out! The coupon discount in Amelia is applied only to the base price of the service and does not include the cost of extras. So in your example, if the service is $1 ... Guddelmoni andrea PROBLEM EMPLOYES   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Bonjour Andrea, Pour cela, vous devrez télécharger la version Standard du plugin, que vous pouvez trouver sur la boutique TMS. Ensuite, installez-la sur votre site web, videz le cache, et cela devra ... Sankalpa Bandara Which Plan I need to Purchase ? Pre-purchase questions for Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Sankalpa, For your requirements, you would need at least the Standard, Pro or Elite license. All of these features are available in all this licenses. Since you need multiple counselors with ind ... Cesare Tinelli Unable to Assign Packages Manually on Amelia Pro Plan   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Cesare, Thank you for reaching out! Yes, it is possible to manually assign packages to customers in Amelia. You can do this by navigating to Amelia > Services > Packages > Manage Package and usi ... Remko Sieben 403 error on form publishClosed   Amelia   Updated 3 days ago   12 Most recent comment from Uroš Jovanović:Hello Remko, Thank you for the update on this. Glad to hear that the issue has been resolved. I will have this ticket closed now. Paul Nuttall Unable to add attendee to events   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Paul, Thank you for reaching out. The option for employees to create new customers is not currently available, but it will be in the near future. Let me know if you need any alternatives in the ... Chris D auto approve appointments   Amelia   Updated 3 days ago   7 Most recent comment from Stefan Petrov:No problem, Chris. Keep me posted.  Tim Configuration   Amelia   Updated 3 days ago   4 Most recent comment from Uroš Jovanović:Hello Tim, Thank you for your message. Yes, using recurring events could be a better approach, especially if you want to schedule different courses on different days while ensuring availability is man ... Mary Welch hidden rows not showing   wpDataTables   Updated 3 days ago   2 Most recent comment from Miloš Jovanović:Hi Mary, Yes, this is currently how the Conditional works, if you visually set the rows which fall under this criteria to hide.They are only visually hidden, but the table will still 'count them& ...