We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jake Book now link directly to adding the product to the booking page   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue or bug as you mentioned? Can you explain in a lit ... Joel Google integration - busy times not taken into accountClosed   Amelia   Updated 1 week ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and yes when you get that error setting up tios optio to 2500 or 999 fixes the issues.  Should you have any further inquiries, ... Frank Stoop Passwort Kunde   Amelia   Updated 1 week ago   7 Most recent comment from Stefan Petrov:Hi Frank, Thanks for the credentials. Here is my test. I've created a test customer and tried to log in to the customer panel. This works correctly, as per the screenshot  If i request a passwo ... Marcello Impossible to choose any hour for appointment   Amelia   Updated 1 week ago   13 Most recent comment from Marko Davidović:Hello again, We are delighted to hear that this is resolved, as for the other ticket we will reply to it as well as soon as it pops up.  Should you have any further inquiries, we kindly request that ... Andrea Torre Radar chart   wpDataTables   Updated 6 days ago   2 Most recent comment from Andrea Torre:Is there anybody? Antonio WCAG Roadmap Pre-purchase questions for Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Antonio, Thanks for reaching out to us. We can confirm that we are currently working on WCAG compatibility but we do not have a precise ETA. When we release an update we make sure to inform our use ... Filipe Duplicated orders   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Filipe, Thanks for reaching out to us. The correct behaviour is that Amelia only accept and saves an appointment if the payment is successful. That goes for all payments (both online and offline). ... [email protected] Can't add a new service on the website   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us.  Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... John Park Tax Settings in Finance Section   Amelia   Updated 1 week ago   13 Most recent comment from Stefan Petrov:Hi John, I’ve received some feedback—this has been identified as a bug and will be addressed in an upcoming update. In the meantime, it has been temporarily fixed via the plugin editor. However, i ... Julia Payment woocommerce not working   Amelia   Updated 1 week ago   7 Most recent comment from Stefan Petrov:Hi Felipe, Thanks for reaching out to us. Please open a new ticket for your question and we will kindly provide response there.  Looking forward to hearing from you.  Kenneth Sim Purchased Serial Number Does Not Activate   Amelia   Updated 1 week ago   3 Most recent comment from Stefan Petrov:Hi Kenneth, Thanks for letting us know. Great job finding a solution.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Shyal Reuter Integration wpdatatable in elementor faultyor   wpDataTables   Updated 1 week ago   4 Most recent comment from Shyal Reuter:Hello MilošFirst of all, thank you for your feedback.However, I can't easily implement some of the suggestions in a live system.Therefore, I think it would be best if we set up an account for yo ... Keith Schoeneick WooCommerce Table   wpDataTables   Updated 1 week ago   1 Most recent comment from Keith Schoeneick:We are having immediate issues on a project that we need to find a workaround for.Currently, we have 3 WooCommerce columns and want to add additional columns for Custom Fields. We can't seem to a ... Valentina Missing featuresClosed   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set it like this Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly he ... Shadia Klingenberg Group bookingClosed   Amelia   Updated 1 week ago   4 Most recent comment from Marko Davidović:Hello again, Hope this helps and that we have successfully explained how Amelia works. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we ...