We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Thomas Connecting to a local MYSQL serverClosed   wpDataTables   Updated 1 week ago   7 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ... BERHAN SONER Table Editing Issue   wpDataTables   Updated 1 week ago   6 Most recent comment from BERHAN SONER:Did not work. Also when I try to Enable Table tools I get the same error.SS attached Mustafa Ali Yilmaz Can't schedule two different services at the same time with the forfaitClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Mustafa, Thanks for reaching out to us. Unfortunately, there’s no option to schedule multiple appointments within a single booking by default. You can only book one appointment with one employee ... HK Delete / remove / hide password change tab in customer panelClosed   Amelia   Updated 1 week ago   7 Most recent comment from Stefan Petrov:Hi HK, Thanks for the summary.I'll go ahead and close this ticket, but it will remain public so others can view it until a fix is released. Thanks again, and have a great day. Marta Customize Calendar event name showedClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Marta, Thanks for reaching out to us.  Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ... minjelee Request for Full-Time Slot Availability (Free Time Slot Selection)Closed   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. When using services with durations like 30, 60, or 90 minutes, the system only shows specific start times based on predefined slot step intervals, w ... Philippe Weickmann Salon A. LatourClosed   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are relat ... Faraz How to get url from another column   wpDataTables   Updated 1 week ago   3 Most recent comment from Faraz:Thanks. This has solved it for me. fabien hunault Update   wpDataTables   Updated 1 week ago   2 Most recent comment from Miloš Jovanović:Hello, You've purchased our Starter Plan, which comes with certain limitations compared to the higher-tier plans such as Standard, Pro, and Developer. As shown in your screenshot, SQL tables are ... HK Appointment / Event event info to/in woocommerceClosed   Amelia   Updated 1 week ago   6 Most recent comment from HK:Hello, Thanks for the feedback, it's indeed because of the new version of the cart and checkout component of woocommerce which now uses react and js component. And which also removed all hooks an ... Filipe Login/Register on bookingClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Filipe, Thanks for reaching out to us. Unfortunately, at this time, there is no option to require customers to log in before booking. All customers who access your booking form can make a reservati ... Francesca Kendall HairdressersClosed   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At this time, unfortunately, the feature you're referring to is not available in Amelia. Supporting such a use case would result in a double booking ... Peter Mantos Support for Outlook DestopClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Peter, Thanks for reaching out to us. This would be a great addition to our plugin. I see that you also provided a manually, which is great. I would kindly suggest you to reach out to this email ad ... Against The Odds Step by step booking form preselect parameters not workingClosed   Amelia   Updated 1 week ago   17 Most recent comment from Stefan Petrov:Hello, Unfortunately, I don't have positive news at the moment as the fix has not been created yet. It has already been forwarded to the developers, and the fix will be included as part of a futu ... Frederik Zeroes not appearing in wpDataTableClosed   wpDataTables   Updated 1 week ago   2 Most recent comment from Miloš Jovanović:Hello, My sincere apologies—we experienced serious issues with this ticketing system. In the meantime, I found your new ticket and replied to the issue there:https://tmsplugins.ticksy.com/ticket/383 ...