We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Torsten Querbach Blocking Time Slots for EmployeesClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This can be done automatically if you can have completed Google or Outlook integration then you connect employees to a calendar and set in the calendar t ... akshay aggarwal Checkboxes not working properly   wpDataTables   Updated 2 weeks ago   5 Most recent comment from Miloš Jovanović:Hi Akshay, I see what you mean. These are not ideal solutions, more like temporary ideas on what you can try. Maybe the easier one is to try and use editable tables, by importing your data, etc, but I ... Frank Persistent Table Filters for SQL source table   wpDataTables   Updated 2 weeks ago   2 Most recent comment from Miloš Jovanović:Hi Frank, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to our Holiday break here in Serbia.We truly value your patience during this period.   In regard to y ... Martin Outlook calendar integrationClosed   Amelia   Updated 2 weeks ago   3 Most recent comment from Stefan Petrov:Hi Martin, Thanks for reaching out to us. No problem at all—you’re very welcome. I appreciate the update, and that’s great news. If you have any other questions, please feel free to open a new t ... Todd Payent Link Issues (Stripe)Closed   Amelia   Updated 2 weeks ago   16 Most recent comment from Stefan Petrov:Hi Todd, Apologies for the delayed response—we’ve just had a national holiday break for Labor Day. I went ahead and tried to reproduce what you described. I created a test customer and booked a te ... Gerhard Reus Waiting List Participants Confirmed Automatically   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:You're very welcome, Gerhard — I'm glad I could assist!Don't hesitate to reach out if you need anything else down the line. Milan Automatin   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Milan, Thank you for reaching out. Unfortunately, Amelia does not support any automation for creating or updating events via Google Sheets or AI. All events must be managed manually within the p ... Christopher Owens Fixed relationship between employee and client   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Christopher, Thank you for reaching out! Currently, there isn't an out-of-the-box option in Amelia to assign a specific counselor (employee) to each client and restrict the client to only s ... Rush Update Breaks Step Booking Form ShortcodeClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version that has a fix built in. You can download Amelia from this link https://we.tl/t-43xYu8198u We are sending you a short instru ... Xavier COCQUEEL Trouble with Outlook integration   Amelia   Updated 2 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Xavier, Thank you for the update, and I appreciate your detailed explanation. To better understand and identify the root cause of the issue, could you please send me some screenshots or a screen ... Oscar Soto Plugging error   Amelia   Updated 2 weeks ago   9 Most recent comment from Uroš Jovanović:Hello Oscar, I was unable to log into the credentials you provide me with. Can you please provide me with the updated credentials and I will provide you with an update on this? Christopher Owens Zoom not wworing with servicesClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Marko Davidović:Hello again, If this is working for a pending appointment, it should also work for approved appointments there is not difference in the way they work. Please check if you have set the correct placehol ... Yamato Usage of amelia_manipulate_sms_data hook   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Yamato, Thank you very much for your thoughtful suggestion and feedback! We're glad to hear you're exploring deeper integrations, and it's great to know the email hooks are workin ... Stacey Ivol getting the link for an event   Amelia   Updated 2 weeks ago   11 Most recent comment from Uroš Jovanović:Hello Stacey, Thank you for your message, and I'm glad to hear that the previous issue was resolved! Regarding your question — currently, there is no option in Amelia to set a timeout for cart ... Athanasios Mousiolis Mobile app "integration"Closed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We do not think that this is possible because Amelia is designed to exist only in WordP ...