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You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Serpieri limit appointments per day   Amelia   Updated May 19, 2025 at 7:41am   23 Most recent comment from Uroš Jovanović:Hello Serpieri, Thank you for your patience. We’re actively working on this issue, and it will be resolved as soon as possible. I’ll make sure to keep you updated once the fix is in place. Please ... krisna purbaya After payment is completed, the status still pending.Closed   Amelia   Updated May 19, 2025 at 5:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This depend on the rules that you have set.  Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amel ... Ariadna LanguajesClosed   Amelia   Updated May 19, 2025 at 5:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Nina Hammig Can't change loaction without booked time getting lostClosed   Amelia   Updated May 19, 2025 at 5:28am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Jakub Potocki Feature Request: Configurable Default Participant Count per ServiceClosed   Amelia   Updated May 19, 2025 at 5:28am   6 Most recent comment from Marko Davidović:Hello again, We understand but if something is not built in and it is it not possible to achieve we can not help much at this time. We have a great deal of features that are already being voted by hun ... Jens Eisemann Bug in wpDataCharts   wpDataTables   Updated May 16, 2025 at 12:29pm   4 Most recent comment from Miloš Jovanović:Hi Jens, My sincere apologies once again for the extended waiting time, and thank you very much for your continued patience. In the meantime, we have conducted extensive testing together with our QA t ... Rishon Talkar Critical System Failures – Immediate ResolutionClosed   Amelia   Updated May 16, 2025 at 11:09am   2 Most recent comment from Stefan Petrov:Hello, Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce ... Marta Avable Services to AppointmentsClosed   Amelia   Updated May 16, 2025 at 11:05am   14 Most recent comment from Stefan Petrov:Hi Marta, I completely understand your concerns. However, I do need to mention that without admin credentials, we’re unable to proceed effectively with the troubleshooting process. I want to reassur ... Ladislav Duban False information about the availabilityClosed   Amelia   Updated May 16, 2025 at 10:48am   3 Most recent comment from Stefan Petrov:Hi Ladislav, Thanks for reaching out to us. Unfortunately, I’m not able to see the screenshot. Could you please send it again along with more details about the issue you’re experiencing? Guellati Wassim Variable for Tax Amount + Automatic Invoice SendingClosed   Amelia   Updated May 16, 2025 at 10:44am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. Unfortunately, the placeholder is currently missing. We are planning to add this option in future updates, but for the time being, it is not available. Please fee ... bernard martin stripe setup & booking option not showingClosed   Amelia   Updated May 16, 2025 at 10:39am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The service selection dropdown appears only if multiple services are configured. The same applies to employees—if there is only a single employee and service cr ... Juan Placeholder with user's browser getTimezoneOffset()   wpDataTables   Updated May 16, 2025 at 10:09am   1 Most recent comment from Juan:Hi,In any datetime conversion it would be nice to have as a wpDataTables placeholder the user's browser timezone offset.Is that possible? Or any other way to convert datetime values in a table dy ... erwin payment status in calendarClosed   Amelia   Updated May 16, 2025 at 9:40am   2 Most recent comment from Stefan Petrov:Hi Erwin, All payments are visible in the Finance section. Transactions completed via online payment methods (PayPal, Stripe, WooCommerce, Razorpay, Mollie) are automatically marked as Paid, unless yo ... Marcello google calendar integration coloursClosed   Amelia   Updated May 16, 2025 at 8:57am   10 Most recent comment from Stefan Petrov:Hi Marcello, We will do our best to implement is as soon as possible. Of course, should you have any other questions or issues, feel free to reach out to us on a new ticket and we will kindly provide ... erwin mollieClosed   Amelia   Updated May 16, 2025 at 8:56am   2 Most recent comment from Stefan Petrov:Hi Erwin, Thanks for reaching out to us and apologies for the delayed answer. The information from both fields is visible in the Mollie dashboard. Description information is visible on the listing, yo ...