We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dirk Popen Amelia not adding events to woocommerce shopping cartClosed   Amelia   Updated 3 weeks ago   7 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that the issue is that the WooCommerce product must be a "Simple product" and marked as virtual in order to work with ... Dmytro Elementor dropdown menus are not workingClosed   wpDataTables   Updated 3 weeks ago   3 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ... Sanskar Error in the plugin   Amelia   Updated 3 weeks ago   9 Most recent comment from Uroš Jovanović:Hello Sanskar, Thank you so much for the update—glad to hear you got it sorted! I really appreciate the suggestion about adding an error log for the captcha. I’ll definitely pass that along to our ... Yolande Exporting All Data from the plugin   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Yolande, Once you access your database, from where Amelia needs to be moved, you'll see a list of tables that start with "wp_amelia" (or your_prefix_amelia). You need to select all those t ... Marco Jacobsen Cookies for Consent Mode   Amelia   Updated 3 weeks ago   3 Most recent comment from Uroš Jovanović:Hello Marco, Have you checked our GA4 integration under Settings → Integrations → Marketing Tools (tab)?It works as a "mini GTM" on its own, allowing you to send events with defined parameters di ... Anna Appuntamenti   Amelia   Updated April 15, 2025 at 5:25pm   2 Most recent comment from Uroš Jovanović:Hi Anna, Thank you for reaching out! To resolve the issue with not being able to insert appointments at times like 13:30, please follow these steps: Go to Amelia > Settings > General→ Set the Defau ... Kaella Charette Zoom on event   Amelia   Updated April 15, 2025 at 3:39pm   14 Most recent comment from Uroš Jovanović:Hello Kaella, At the moment, you can add the URL through the database, but please note that it will come up as HTML: So, it's a bit ugly, but at least it works. To do that, you need to access the ... Dirk Ghijs E-mail is niet verzonden   Amelia   Updated April 15, 2025 at 3:34pm   11 Most recent comment from Uroš Jovanović:Hallo Dirk, Bedankt dat je dit onder onze aandacht hebt gebracht. We gaan het probleem onderzoeken en laten je weten zodra we meer informatie hebben. Bedankt voor je geduld! Lisa Eggimann Customer Panel Access Link 404 Page not FoundClosed   Amelia   Updated April 15, 2025 at 8:42am   6 Most recent comment from Stefan Petrov:Hi Lisa, Amelia 8.2 is actually the latest version—prior to that, it was 8.1.1. However, the redirection issue has not been resolved in this version. As I mentioned previously, the issue is related ... Nina Upcoming events and Zoom integrationClosed   Amelia   Updated April 15, 2025 at 7:12am   2 Most recent comment from Stefan Petrov:Hi Nina, Thanks for reaching out to us. Before I proceed with the explanation, I’d like to share some information about our ticket policy. I’ve noticed that your current ticket includes multiple q ... erwin add customer name to appointment in google calendarClosed   Amelia   Updated April 15, 2025 at 6:39am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that you found what you needed but just in case we will send you how you can set this up. User or appointment details can be displayed in G ... Ashley Fletcher The gutenburg blocks are not showingClosed   Amelia   Updated April 15, 2025 at 5:55am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Jessica Shaw Plugin Not UpdatingClosed   Amelia   Updated April 15, 2025 at 5:54am   4 Most recent comment from Marko Davidović:Hello again, We are not familiar with this plugin and we can not guarantee that this plugin can update Amelia since there are no official integration with it.  It is possible that for are store did n ... Tara Upgrade to Standard Not WorkingClosed   Amelia   Updated April 15, 2025 at 5:36am   4 Most recent comment from Marko Davidović:Hello again, Then this is issue with your site not with Amelia. We have sent you a full license that works 100%. Please check for some other device and browser and purge the cache from the site and br ... Vicente Tinoco WP Data Table error 503   wpDataTables   Updated 2 weeks ago   4 Most recent comment from Vicente Tinoco:Hi Milos I am waiting for your reply, to see what I can do to resolve the error. Regards...