As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Krisztián Amelia - payment gateway solutionClosed Pre-purchase questions for Amelia   Updated May 14, 2025 at 8:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an ... Kyriakos Zenonos InvoicesClosed   Amelia   Updated May 14, 2025 at 8:44am   4 Most recent comment from Stefan Petrov:You are welcome, Kyriakos, as always.  Best regards.  Najee AMELIA EMPLOYEE PORTAL QUSTIONSClosed   Amelia   Updated May 14, 2025 at 8:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You must not do that you will create a conflict of roles. You need 2 separate accounts with 2 separate emails. On for the employee and the second for the ... atelierdosul Google CalendarClosed   Amelia   Updated May 14, 2025 at 8:24am   2 Most recent comment from Marko Davidović:Hello again, PLEASE NOTE: Google Developer Console might look different from your end as Google makes changes to their interface frequently, but functionality is still the same and remains intact. If ... Mike Sutherland Attendeed list export bugClosed   Amelia   Updated May 15, 2025 at 7:44am   6 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that we could not replicate this issue.  Please provide me a temporary WP-admin (administrator) user for your site wher ... Jamie Stone Webhooks now sending bundlesClosed   Amelia   Updated May 14, 2025 at 7:10am   2 Most recent comment from Stefan Petrov:Hi Jamie, Thanks for reaching out to us. I hope you're doing well.Could you please provide more configuration details, perhaps with some screenshots? Also, could you send the WP admin credentials ... Maria Rodriguez Eliminar paso ExtraClosed   Amelia   Updated May 14, 2025 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new separate ticket, and we will help you there. In that way, issues and questions that are rela ... Marta Amelia 2.0 Booking FormClosed   Amelia   Updated May 14, 2025 at 6:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is possible to achieve with catalog booking forms if you are using step by step form this can not be shown there and you need to switch to catalog b ... pablo Incidencia woocomerceClosed   Amelia   Updated May 14, 2025 at 5:54am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. This issue is not related to Amelia, as the moment the user proceeds to payment, WooCommerce takes over the process.We kindly suggest checking your Wo ... Andres Mendez Problema con carga de servicios en módulo Step-By-Step Booking en AmeliaClosed   Amelia   Updated May 14, 2025 at 5:48am   16 Most recent comment from Marko Davidović:Hello again, That is fantastic news, we are glad to hear that all is fine now.  We wish you all the best and hope you have a wonderful day ahead. Kind Regards, Marko Davidovic  Tim Won't updateClosed   Amelia   Updated May 13, 2025 at 12:25pm   15 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Uros is out of the office so I will step in for him. You are most welcome, and we are glad that Uros was able to help you. I can not say what he did to b ... Mei Chun Huang the booking button loading so slowor proClosed   Amelia   Updated May 13, 2025 at 11:17am   2 Most recent comment from Stefan Petrov:Hello Mei, Thanks for reaching out to us.  The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the spe ... ZeusTechnology Configuración de horariosClosed   Amelia   Updated May 13, 2025 at 11:14am   2 Most recent comment from Stefan Petrov:Hello, I'm not sure if I understand your question correctly, may i ask for a detailed explanation? You are trying to configure the event hours, which is the default behavior. The default timeslot ... Arthur Problem with Attached file bigger than 200KoClosed   Amelia   Updated May 13, 2025 at 10:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you explain in a little more detail and send us a short one-minute video? We have tested this and uploaded picture that is 1.3mb large   And we wer ... Amina Settings datesClosed   Amelia   Updated May 13, 2025 at 10:32am   4 Most recent comment from Stefan Petrov:Hi Amina, Thanks for the information. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ...