We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Markku Tauriainen Inquiry About WP Amelia Compatibility with Divi 5.0   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Markku, Thank you very much for your kind words and for sharing such detailed feedback – we truly appreciate it. Regarding Divi 5.0, yes, we are aware that the current version of WP Amelia is ... Sergi Name: employee and client   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Sergi, Thank you for the update — I’m glad to hear you were able to edit it easily within the plugin! Appreciate your kind words and support. Jamiewill Onitiju Table not loading on frontend   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Jamiewill Onitiju:Table on our website stopped displaying on the frontend to website visitors. I am able to see the content of the table on the backend but when viewed on the frontend, it never loads. It gets stuck on ... Crisodevelop Dynamic pricingClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. As you guessed, you can use API endpoints—but may I ask for more details or a specific use case where the dynamic pricing option would be applied? This will he ... [email protected] Booking slot - wrong time shown in eMailClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Jens, Thanks for reaching out to us. You likely have the option "Include service buffer time in time slots" enabled in the General Settings. When this is turned on, the buffer time is included in t ... Melanie Upgrade not working   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Melanie:I paid to upgrade to pro, but i still cant use HighCharts. Aaron Problems with the expiration date of packagesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Aaron, Thanks for reaching out to us. Are you referring to appointments within a package, or are these single appointments? If a package has an expiration date, the appointments will be automatical ... Lisa paid plugin wont update   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:  Hello Lisa, If you re-upload the plugin, you won’t lose your settings or classes as long as you disable the "Delete Amelia content" option on the Amelia > Settings > Activation pag ... Eline Google Calender synchronizationClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Eline, Unfortunately, sub-calendars won't be available with Google Calendar sync. Only appointments from the main calendar assigned to a specific employee will be visible, as long as the booki ... Tirol independent time   Amelia   Updated 3 weeks ago   5 Most recent comment from Uroš Jovanović:Hello, Thank you for your feedback. Indeed, Amelia currently uses a default time slot step of 10 minutes, which determines how often available time slots appear in the booking calendar (e.g., 9:00, 9: ... marta Cannot see whatsapp in notification settingsClosed   Amelia   Updated 3 weeks ago   11 Most recent comment from Marko Davidović:Hello again, You are most welcome we wish you all the best and hope you have a wonderful day ahead. Kind Regards, Marko Davidovic Yani display of dates and timesClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Hanae noda 3D Secure Authentication Error with Stripe Payment (Screenshot Attached))Closed   Amelia   Updated 3 weeks ago   27 Most recent comment from Marko Davidović:再度ご連絡いただきありがとうございます。 どういたしまして。お力になれたようで大変うれしく思います。今後またご不明点などがございました� ... Marta Service not working with tRecurring AppointmentClosed   Amelia   Updated 3 weeks ago   9 Most recent comment from Marko Davidović:Hello again, The price for the upgrade is automatically calculated when you click on the upgrade. Since we can not refund you for the days that you already used on the license. Do you want me to check ... Melanie Hubach Widerruf?   Amelia   Updated 3 weeks ago   16 Most recent comment from Uroš Jovanović:Hallo Melanie, vielen Dank für deine Nachricht! Du musst ein neues Ticket erstellen, um fortzufahren.