We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sergio Depending on the hurry of the reservation, one amount or another.Closed Pre-purchase questions for Amelia   Updated June 24, 2022 at 8:14am   2 Most recent comment from Aleksandar Vuković:Hello Sergio.Thank you for your interest in our plugin.We're sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. We'll w ... Morgan COTTEN Booking geographical areaClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Morgan, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  F ... Ruben Price currencyClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 7:52am   2 Most recent comment from Marko Davidović:Hello Ruben, Thank you for reaching out to us.Yes of course you can change the symbol. You can do this in Amelia / settings / payment like thisPlease try it out and let us know has this helped.Looking ... Ricardo Gonzalez I would like to see the log of the updatesClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 7:34am   2 Most recent comment from Marko Davidović:Hello Ricardo, Thank you for reaching out to us.You can see our changelog on the following link https://wpamelia.com/changelog/.If you have any more questions please open another ticket and we will g ... Pepe Step by step issueClosed   Amelia   Updated June 23, 2022 at 7:55pm   2 Most recent comment from Miloš Jovanović:Hi, Pepe Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Hey Website not loading properlyClosed   Amelia   Updated June 23, 2022 at 7:52pm   6 Most recent comment from Uroš Jovanović:Hello,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lit ... IC Concept Number of columns in booking catalogClosed   Amelia   Updated June 23, 2022 at 6:18pm   4 Most recent comment from Miloš Jovanović:Hi, IC ConceptThat is awesome, i am glad to see that this works!You are right, i will suggest this to our developers to consider adding options to choose how many rows would be presented in the Categ ... Chris New amelia version crashingClosed   Amelia   Updated June 23, 2022 at 4:03pm   15 Most recent comment from Miloš Jovanović:Hey, ChrisThank you for an awesome review, it truly means a lot to usJust as a symbolic token of appreciation, i am pleased to give you this SMS coupon codeE6ADE11FOf course, if anything else happens, ... IC Concept Managing bookingsClosed   Amelia   Updated June 23, 2022 at 3:57pm   2 Most recent comment from Miloš Jovanović:Hi, IC ConceptThanks for reaching out to us-1.That is correct. Sync with the Calendar can only create busy slots in Amelia, if you make Calendar Events directly in the Calendar > but they don't� ... abiliweb google calendar syncClosed   Amelia   Updated June 23, 2022 at 3:26pm   3 Most recent comment from Miloš Jovanović:Hi, abiliwebSorry for the delay-I am sorry to hear that you got such experience with Azure support.-Regarding our sync with Google Calendar, unfortunately when you connect the Calendar, only new app ... Kyle Confirmation emails from Amelia PluginClosed   Amelia   Updated June 23, 2022 at 2:57pm   2 Most recent comment from Miloš Jovanović:Hi, Kyle  Sorry for the delay Can you please tell me did you perhaps choose PHP Mail as the notifications mail provider? Please note: We strongly recommend changing mail service setting to SMTP or M ... Kohei Business hours do not changeClosed   Amelia   Updated June 23, 2022 at 2:51pm   2 Most recent comment from Miloš Jovanović:Hi, Kohei Sorry for the delayIn the global settings of Amelia, this is going to affect only new employees if you add them after the change.If an employee is already set with his work hours, then you ... IC Concept Employee emailsClosed   Amelia   Updated June 23, 2022 at 2:24pm   6 Most recent comment from Miloš Jovanović:Hi, IC Concept Sorry for my delay on responding, i can see that a fellow user helped in this query. Thank you for the help, Chris. 1. I just have to add, regarding the suggested solution for the au ... Samuel Jackson performance load, browser resourcesClosed   wpDataTables   Updated June 23, 2022 at 1:46pm   5 Most recent comment from Miloš Jovanović:Hi, SamuelSorry for the delayed response.-Our chart engine functionality and logic is like that currently, but our developers are working intensively to improve the plugin.Some options such as loadin ... Kaan Search form desktop (2 column) version/layoutClosed   Amelia   Updated June 23, 2022 at 1:00pm   2 Most recent comment from Marko Davidović:Hello Kaan, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?Looking forward to your ...