We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

AndyLin Combine Booking flow in one page like Google form.Closed   Amelia   Updated July 7, 2022 at 10:56am   2 Most recent comment from Marko Davidović:Hello AndyLin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia's booking form are fixed and it can not be changed in that way.I'll k ... Brandon Showing upcoming events on AmeliaClosed   Amelia   Updated July 7, 2022 at 10:19am   2 Most recent comment from Marko Davidović:Hello again Brandon, This is fantastic. Thank you very much for sharing your solution for Upcoming events with us. We hope that it will be of help to all our users who want to achieve something simil ... Richard Book multiple appointments at onceClosed Pre-purchase questions for Amelia   Updated July 7, 2022 at 9:36am   2 Most recent comment from Marko Davidović:Hello Richi, Thank you for reaching out to us.Unfortunately, that is still not possible. We try to implement features based on user requests and since then we have changed and implemented many new fea ... steamcoachin user accountClosed   Amelia   Updated July 7, 2022 at 9:31am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.We went to your website and wanted to make a test book, but as far as we can see, your website is not working. We don't know how your customers booked, bu ... Taeganlloyd Release form custom fieldClosed   Amelia   Updated July 7, 2022 at 9:21am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But maybe this will help you. You can add terms and conditions custom field. To add a link to ... Zaid Ismail Indicating a service as virtual instead of location basedClosed   Amelia   Updated July 7, 2022 at 7:54am   9 Most recent comment from Aleksandar Vuković:Hey Steve and Zaid.If you want an employee to work on a location and on Zoom at the same time, you need to simply create a Zoom service (where Zoom will be enabled in the service's settings) and ... George monetisationClosed Pre-purchase questions for Amelia   Updated July 7, 2022 at 7:25am   2 Most recent comment from Marko Davidović:Hello George, Thank you for your interest in our product.We have an option where you can ask your customers to pay only a deposit when booking an appointment, and you can also ask for it to be the ful ... Marco Class appointmentClosed   Amelia   Updated July 6, 2022 at 8:26pm   2 Most recent comment from Miloš Jovanović:Hi, Marco Thanks for reaching out to us-Yes. You can achieve this by using recurring Events.Please check out more about Events and how you can make them here.You can set them to reoccur every day, a ... Henning Price for PackagesClosed   Amelia   Updated July 6, 2022 at 8:24pm   4 Most recent comment from Miloš Jovanović:Hi, Henning I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Mee Two links in one cellClosed   wpDataTables   Updated July 6, 2022 at 6:49pm   5 Most recent comment from Miloš Jovanović:Hi, Mee You're welcomeI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new ticket ... Daryl Geary DonationsClosed   Amelia   Updated July 6, 2022 at 12:42pm   2 Most recent comment from Miloš Jovanović:Hi, DarylThanks for reaching out to us-At this time, we, unfortunately, don't have a built-in option for donation-based payments. Please feel free to search through our feature suggestion page, ... Patrick Arehart Events not listing for a user from Admin screensClosed   Amelia   Updated July 6, 2022 at 10:53am   11 Most recent comment from Aleksandar Vuković:Hello PatrickThe same issue will arise if you use the same email for a customer and a manager. It may work if you don't have the "Automatically create Amelia Customer user" option enabled in Set ... Carlos Cabanita Use of values from tha table in the website functionalityClosed   wpDataTables   Updated July 6, 2022 at 10:43am   2 Most recent comment from Aleksandar Vuković:Hello CarlosThank you for your purchase.I can't see the table on the related URL since it's restricted per user so I don't know if I understood your inquiry correctly.Please correct ... Erez Links in Simple TableClosed   wpDataTables   Updated July 6, 2022 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello ErezThe URL needs to be a valid URL. Encores are not supported, so you need to create a HTML with an anchor tag ( Amsi Grid layout for EventsClosed Pre-purchase questions for Amelia   Updated July 6, 2022 at 10:04am   2 Most recent comment from Marko Davidović:Hello Amsi, Thank you for reaching out to us.Currently, the only two options we have for displaying our events are the two you've already seen, which are the Event list view and the Event Calenda ...