We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aline Booking form - locations - agentsClosed   Amelia   Updated July 8, 2022 at 8:05am   2 Most recent comment from Marko Davidović:Hello Aline, Thank you for reaching out to us.It's not possible to do it just like that. The location is linked to the employee, when the customer chooses the location, he will have an appointmen ... Andy Voss Spots AvailableClosed   Amelia   Updated July 8, 2022 at 10:12am   3 Most recent comment from Miloš Jovanović:Hi, AndyI did some further testing on a Test site, when i make custom pricing for Event, then the CSS is this one.Here is CSS you can add to the page with the Events, and this should make the "spots" ... Colin Gmail IntegrationClosed   Amelia   Updated July 7, 2022 at 9:23pm   4 Most recent comment from Miloš Jovanović:Hi, Colin We are delighted to hear that this has been resolved. Anything else that we could assist with, please don't hesitate to reach out to us, and we will assist as quick as possible.May I ... Meike Problems with updateClosed   Amelia   Updated July 7, 2022 at 8:59pm   2 Most recent comment from Miloš Jovanović:Hi, Meike It sounds this might be either a caching issue,or perhaps a conflict with another plugin and Amelia...Please deactivate Amelia, clear cache, activate Amelia, clear cache again.  You can c ... Alex Cancel appointmentClosed   Amelia   Updated July 7, 2022 at 8:53pm   29 Most recent comment from Miloš Jovanović:Hi, Alex This issue is happening only on your site at this moment.We don't have any reports from other users like this, and we also tried to reproduce this issue on our local Testing sites;but ... Antonino link to samba share on local serverClosed   wpDataTables   Updated July 7, 2022 at 8:48pm   5 Most recent comment from Miloš Jovanović:Hi, Antonino Thank you for explaining the solution, i will make a note of it, perhaps it will help other usersThanks again.If anything else happens, please don't hesitate to create new tickets. dino Antonioni sales taxClosed   Amelia   Updated July 7, 2022 at 8:37pm   2 Most recent comment from Miloš Jovanović:hi, dino Sorry for the delayAmelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe and WooCommerce. What you want is poss ... Sally Williams AmeliaClosed   Amelia   Updated July 7, 2022 at 8:36pm   2 Most recent comment from Miloš Jovanović:Hi, Sally Sorry for the delayI apologise, but i am not understanding the issue.Can you please elaborate with a bit more details, and i will help?If you have issues setting up location, please check ... MIndaugas No calander for emplooyeClosed   Amelia   Updated July 7, 2022 at 8:04pm   8 Most recent comment from Miloš Jovanović:Hi, MIndaugas And i forgot to say, please also check other employees - If you wish them to have back-end access to their Calendar, they should be connected to a WordPress user with same email, that ... Hafid Have multiple employee on one email adressClosed   Amelia   Updated July 7, 2022 at 1:48pm   2 Most recent comment from Marko Davidović:Hello Hafid, Thank you for reaching out to us.Every employee must have their own email address entered, but if they don't want to allow them access to the back end of the site, they don't ha ... Sebastian Adrian-Kalchhauser Step by Step 2.0 font sizeClosed   Amelia   Updated July 7, 2022 at 1:40pm   5 Most recent comment from Marko Davidović:Hello again Sebastian,You are most welcome, when I get some feedback from them we will contact you.We wish you all the best. Sebastian Adrian-Kalchhauser conditionals in notificationsClosed   Amelia   Updated July 7, 2022 at 1:28pm   6 Most recent comment from Marko Davidović:Hello again Sebastian,Thank you for the suggestion, I will forward this ticket to the relevant sector.We wish you a lovely day. Sebastian Adrian-Kalchhauser Step Form 2.0, category in sidebarClosed   Amelia   Updated July 7, 2022 at 1:26pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of custom ... Michelle Packages not processingClosed   Amelia   Updated July 7, 2022 at 1:16pm   22 Most recent comment from Marko Davidović:Hello Michelle,No, unfortunately, we still do not have an update for this issue and cannot give you an ETA for that unfortunately since this is up to the WooCommerce method.If you have any further q ... Ratko multisite problemsClosed   Amelia   Updated July 7, 2022 at 11:18am   2 Most recent comment from Marko Davidović:Hello Ratko, Thank you for reaching out to us. We solved the issue with regular sites and our developers are looking at how to solve it for multi-site. Unfortunately, we don't have an eta for tha ...