We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Duncan Adding form field or JS a tag in a columnClosed   wpDataTables   Updated July 11, 2022 at 7:54am   2 Most recent comment from Aleksandar Vuković:Hey DuncanSorry again for the late response.This can't be done with the plugin's built-in features. The only way you can do this is by concatenating two columns. Similar approach is shown in ... MITSUTAKA KOUNO Regarding Reservation ChangesClosed   Amelia   Updated July 11, 2022 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hi again Mitsutaka.Sorry for the late response.I still can't replicate this. If there are no busy events in my employee's Google Calendar, I'm able to change the appointment from 3:00 ... Steven Amelia Installation slowClosed   Amelia   Updated July 11, 2022 at 6:45am   5 Most recent comment from Marko Davidović:Hello Steven, That should be enough but like we mentioned it can be caused by u number of things the number of appointments you have, the number of customers, the number of employees, etc. Amelia i ... LÏV HOUSE Events - maximum spots allowedClosed   Amelia   Updated July 11, 2022 at 6:41am   4 Most recent comment from Marko Davidović:Hello LÏv,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ... Michelle How to change check-out labelsClosed   Amelia   Updated July 11, 2022 at 6:05am   2 Most recent comment from Marko Davidović:Hi, Michelle  Thanks for reaching out to us Can you please try this: If you go to Amelia settings > Payment settings > And when you activate WooCommerce, scroll down to  Set MetaData and Descripti ... Mark Can't access Customize > Step-by-Step Booking Form 2.0Closed   Amelia   Updated July 8, 2022 at 9:09pm   4 Most recent comment from Miloš Jovanović:Hi Mark.Apologies for the waiting time. This is the error : "The page at 'https://www.somatichabit.co.uk/wp-admin/admin.php?page=wpamelia-customize-new' was loaded over HTTPS, but requested ... Yin Wrong time saved on appointmentsClosed   Amelia   Updated July 8, 2022 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi, Yin This might be an issue with the Time Zone settings.Please check these points:If you enabled this setting : Show booking slots in client time zone on the Amelia general settings : If you ena ... Hatim Hoho CRUD tableClosed Pre-purchase questions for wpDataTables   Updated July 12, 2022 at 9:31am   5 Most recent comment from Miloš Jovanović:Hi, Hatim Sorry for all the waiting time.I got confirmation for this.Basically, if you wish to create one CRUD table for editing the WP users, CPT, and CCT,in either case you would have to join mul ... Davide Fisciano Calendar settingClosed   Amelia   Updated July 8, 2022 at 7:57pm   2 Most recent comment from Miloš Jovanović:Hi, Davide Sorry for the delay-We don't have an option to limit how many months are presented on the calendar, so technically speaking a customer can try to "go ahead" for multiple months;but ... tiphaine franc paymentClosed   Amelia   Updated July 8, 2022 at 1:43pm   2 Most recent comment from Marko Davidović:Hello Tiphaine, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can either just ask for a deposit and have the rest paid in person, or they can j ... Huw Mobile View IssuesClosed   Amelia   Updated July 8, 2022 at 1:23pm   2 Most recent comment from Marko Davidović:Hello Huw, Thank you for reaching out to us.We went to your site from a mobile phone and as far as we can see everything is working properlyCan you please clear the cache from the device and from the ... Taiga Utsumi general inquiryClosed Pre-purchase questions for Amelia   Updated July 8, 2022 at 12:05pm   10 Most recent comment from Marko Davidović:Hello Taiga,Yes, of course, you can use both features at the same time, independently of each other. Services will depend on the working hours of the employee, while events can last several days, you ... Nicole Payment GatewayClosed   Amelia   Updated July 8, 2022 at 9:29am   2 Most recent comment from Marko Davidović:Hello Nicole, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia itself doesn't handle the payments but we have integration with several paym ... Théo Creation Customer or Employee by Ultimate MemberClosed Pre-purchase questions for Amelia   Updated July 8, 2022 at 8:30am   2 Most recent comment from Marko Davidović:Hello Théo, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that th ... Pia Civiletti SMTP Email Not WorkingClosed   Amelia   Updated July 8, 2022 at 8:16am   4 Most recent comment from Marko Davidović:Hello Pia, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pleas ...