We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Will Custom fields in google calendarClosed   Amelia   Updated July 11, 2022 at 6:22pm   6 Most recent comment from Miloš Jovanović:Hi, Will Yes, it is not ideal for the goal as we need it at the moment;but i hope our developers might improve this soon.If you can be so kind, add a suggestion as a built-in feature on the suggesti ... kamran khan selecting therapistClosed   Amelia   Updated July 11, 2022 at 6:09pm   2 Most recent comment from Aleksandar Vuković:Hello kamranIf there are multiple employees providing services, you'll have the "Any Employee" option enabled by default in the old forms, and in the new form 2.0 this is a default selection if n ... Sonny Table not displaying, showing spinning wheel, please please help...Closed   wpDataTables   Updated July 11, 2022 at 5:59pm   2 Most recent comment from Miloš Jovanović:Hi, Sonny Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Ben DemandsClosed   Amelia   Updated July 11, 2022 at 5:45pm   7 Most recent comment from Miloš Jovanović:Hi, Ben Sorry for the waiting time-Currently, we don't have a way to validate with a PhP function;But this workaround with a JS script placed on the WP page absolutely does the trick;  if the ... james How to make images workClosed   wpDataTables   Updated July 11, 2022 at 5:45pm   4 Most recent comment from Aleksandar Vuković:Hello jamesThank you for reaching out to us.wpDataTables can't read images or emojis from external sources. It can only read raw data and links, so in order to use images in wpDataTables, pulled ... Joe Dolson Enable BuddyBoss booking integration when logged outClosed   Amelia   Updated July 11, 2022 at 5:17pm   2 Most recent comment from Aleksandar Vuković:Hey Joe.We forwarded the ticket to our developers, and as soon as we hear from them we'll get back to you.Sorry for the delay, and thank you for your patience Jessica Teller Appointments not loading on front or back endClosed   Amelia   Updated July 11, 2022 at 5:08pm   4 Most recent comment from Aleksandar Vuković:Hello JessicaSorry for the delay.There could be a few reasons for this, but until we take a look at your site, we can't exactly say what causes the issue.Please provide me a temporary WP-admin (a ... Christian popup DiviClosed   Amelia   Updated July 11, 2022 at 5:08pm   9 Most recent comment from Aleksandar Vuković:Hello JulienThanks for reporting this.As mentioned before - we can guarantee only for Elementor Popup at the moment. Other popups should work fine if you use the trigger, but we are facing some issues ... Gerhard Reus Private AppointmentClosed   Amelia   Updated July 11, 2022 at 5:07pm   4 Most recent comment from Miloš Jovanović:Hi, Gerhard No problem at all.Now i can see what your goal is, thank you for the clarification, i misunderstood a bit at first.-I might suggest another workaround for this.What you could do is, you ... Judy issues booking eventsClosed   Amelia   Updated July 11, 2022 at 3:45pm   10 Most recent comment from Miloš Jovanović:Hi, Judy My sincerest apologies that this is taking so long. We have been swamped with work the past week, i will do my best to be much quicker going forward, i placed this case on my highest priorit ... Jorge Troitiño problem divi module AM View CatalogClosed   Amelia   Updated July 11, 2022 at 2:48pm   3 Most recent comment from Miloš Jovanović:Hi, Jorge Sorry, i forgot to mention something.In case if you fix this error 423,  and you still see it showing as if there is nothing assigned to the service;Check these points :Please check these ... Marvin Amelia Catalog View IssueClosed   Amelia   Updated July 11, 2022 at 1:15pm   4 Most recent comment from Aleksandar Vuković:That's good news, Marvin, thanks for letting us know!Please feel free to reach out to us if you have any further questions. Steven SMTP Notification SpamClosed   Amelia   Updated July 11, 2022 at 12:53pm   12 Most recent comment from Aleksandar Vuković:Hi again StevenAs far as I can see, SMTP is enabled, and test emails do work (they don't arrive in my spam folder, but in my inbox), so I can't say why it's using WordPress' serve ... John di Stefano Customer BookingsClosed   Amelia   Updated July 11, 2022 at 12:26pm   8 Most recent comment from Aleksandar Vuković:Hey JohnThank you for the codes, but we won't need them in the end, since we'd only be able to confirm what you already described.The reason why the form is not visible for non-logged-in use ... Gabrielius Lost functionsClosed Pre-purchase questions for Amelia   Updated July 11, 2022 at 12:23pm   2 Most recent comment from Marko Davidović:Hello Gabrielius, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is tha ...