We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anna front end editingClosed   wpDataTables   Updated July 11, 2022 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello AnnaYou can use Excel files in two ways to create wpDataTables: 1. Create a table linked to an existing Google Spreadsheet or create a table linked to the Sheet using an API, in which case, the ... Goran Website crashes after updatedClosed   wpDataTables   Updated July 11, 2022 at 12:10pm   4 Most recent comment from Aleksandar Vuković:Hi again GoranCan you please send me the file that's used for generating the table along with admin wp-admin credentials, and the ID of the table? Just make sure to enable the "PRIVATE" response ... Beth Livingston Previous purchase/UpgradeClosed Pre-purchase questions for wpDataTables   Updated July 11, 2022 at 11:57am   7 Most recent comment from Miloš Jovanović:Hi, Beth My apologies for all the waiting time.And it is not a problem at all, these things can happen to all of us, we are only human, so not to worryWe will make sure to help you resolve all the i ... Wilhelm Alm "PayPal Checkout"Closed   Amelia   Updated July 11, 2022 at 11:52am   2 Most recent comment from Marko Davidović:Hello Wilhelm, Thank you for reaching out to us.Amelia has integration with several payment systems such as: PayPal, Mollie, Stripe and WooCommerce and Razorpay. You can choose any of them in Amelia. Mana Compatible ThemesClosed Pre-purchase questions for Amelia   Updated July 11, 2022 at 11:50am   2 Most recent comment from Marko Davidović:Hello Mana, Thank you for reaching out to us.Amelia is compatible with almost all the themes so there shouldn't any issue with whatever theme you choose.If you have any further questions please d ... Scott HTML in Column field?Closed Pre-purchase questions for wpDataTables   Updated July 11, 2022 at 11:49am   9 Most recent comment from Miloš Jovanović:Hi Scott No problem at allIf you have any other questions, please don't hesitate to open a new ticket. Mark Ferguson Only show spots open for specific (special) daysClosed   Amelia   Updated July 11, 2022 at 11:43am   4 Most recent comment from Marko Davidović:Hello Mark,You cannot display only those three days. Amelia is designed so that the entire calendar is always displayed and the days that are not available for booking are grayed out. You need to dele ... Ramiro Special Days Form not workingClosed   Amelia   Updated July 11, 2022 at 10:52am   4 Most recent comment from Aleksandar Vuković:Hello Ramiro and Philippe.There's an overflow issue with one of the fields, and it's actually blocking the select boxes.Please edit the page where the panel is, and add this CSS: .amelia-ap ... Sonny Table not loading on websiteClosed   wpDataTables   Updated July 11, 2022 at 10:51am   5 Most recent comment from Aleksandar Vuković:Hello Sonny.Thank you for the access but it's not needed at this point. There's this error on the page:These errors can happen for a few reasons, but they always happen for server-side table ... Alejandro Pinzon Algolia IntegrationClosed   wpDataTables   Updated July 11, 2022 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello AlejandroThank you for reaching out to us.Unfortunately, we don't have an integration with Algolia.Please feel free to add it as a feature suggestion on this page, though. Adam Acord Report Filename/Date & ScheduleClosed   Report Builder for wpDataTables   Updated July 11, 2022 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello AdamI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It's a good suggestion, though. We carefully follow custo ... 洧齊 張 How to Choose an appointment date？Closed   Amelia   Updated July 11, 2022 at 10:15am   2 Most recent comment from Marko Davidović:Hello 洧齊, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Events and services are different. When you create an event, you determine the duration ... Alejandro Pinzon PHP Fatal Error: Dividing by ZeroClosed   wpDataTables   Updated July 11, 2022 at 10:08am   2 Most recent comment from Aleksandar Vuković:Hello AlejandroThank you for reaching out to us.When the source table is empty, the calculation functions do try to divide by zero, and that does cause an issue. What's the end result you'd ... LINE Unable to register a reservation for the same day after version 5.0.2Closed   Amelia   Updated July 11, 2022 at 8:57am   2 Most recent comment from Marko Davidović:Hello Line, Thank you for reaching out to us.This is a minor bug, we are aware of it and our developers are working on it. We hope that the fix will be implemented with the next update. Until then, it ... Michelle How to add zoom link to calendarClosed   Amelia   Updated July 11, 2022 at 8:52am   5 Most recent comment from Marko Davidović:Hello Michelle and Hank,I have to agree with you and hope that a more elegant solution will be introduced in the future. Until then I'll kindly ask you to add it as a feature suggestion on this ...