As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Daniel Edit frontend wpDataTablesClosed   wpDataTables   Updated August 12, 2022 at 9:13am   10 Most recent comment from Miloš Jovanović:Hi, Daniel Do you maybe have the old SQL statement somewhere, i could take a look;  maybe we can figure out what happened before to cause the placeholders to "disappear"?But of course, i am happy t ... Caryle Blondell RefundClosed   wpDataTables   Updated August 12, 2022 at 9:21am   5 Most recent comment from Miloš Jovanović:Hi, Caryle I got confirmation. My manager has manually refunded you.You will get the funds in the next couple of business days.Let us know if you need anything else ; or if you return to us as a u ... Syrah Arguilles Display Employee even it is set on the shortcode filterClosed   Amelia   Updated August 12, 2022 at 8:56am   2 Most recent comment from Marko Davidović:Hello Syrah, Thank you for reaching out to us.No, you set it so that one service with one employee is displayed, and in that way, you determined that only one employee can be booked and therefore ther ... David Event Calendar View IssueClosed   Amelia   Updated August 12, 2022 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hey DavidThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features, but we'll reach out to ou ... george Some Notification emails not sending every time.Closed   Amelia   Updated August 15, 2022 at 8:12pm   6 Most recent comment from Miloš Jovanović:Hi, GeorgeSorry for the delay - i have been advised.It seems this issue is caused by TranslatePress plugin. I can see their customers complained on wordpress.org: https://wporg.ibadboy.net/support/t ... Warzone_Loadout Display fields only when value is not emptyClosed   Master-Detail Tables for wpDataTables   Updated August 11, 2022 at 8:43pm   2 Most recent comment from Aleksandar Vuković:Hey AlexSorry for the delay.Something like this is not possible yet, but we will forward it to our developers.I'll ask you to add this as a feature suggestion on this page, though, as they devel ... PeriPeriCreative Issue with appointment booking on back-endClosed   Amelia   Updated August 11, 2022 at 8:05pm   3 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreative I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Hav ... David Fox- SchedulingClosed   Amelia   Updated August 11, 2022 at 7:28pm   8 Most recent comment from Miloš Jovanović:Hi, David Sorry for the delayYou're welcome.  Let me know if you have any additional questions regarding this.Anything else that we could assist with, please don't hesitate to create new ... Alison Watson Maston WP Data Tables consistently doesn't recognize table headers in excelClosed   wpDataTables   Updated August 11, 2022 at 6:01pm   4 Most recent comment from Miloš Jovanović:Hi, Alison Sorry for the delayI found the issue.  I investigated the Excel file, that is linked to the table - i downloaded it to my PC - and opened it.You had a column without header name ( afte ... Kyle Smith Cron / SMSClosed   Amelia   Updated August 11, 2022 at 5:06pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kyle, Thank you for reaching out to us.I can't say if the cron is configured correctly since, depending on the server, there are different configurations for it, which you can contact your ... PeriPeriCreative Booking submission form (new)Closed   Amelia   Updated August 11, 2022 at 4:30pm   2 Most recent comment from Stanislav Snagovskiy:Hello, Thanks for reaching out to us We will now cover all questions on one ticket - but for the future, please note : When you have questions or issues which are not related to the title of the activ ... PeriPeriCreative Removing the "steps" option in the submission formsClosed   Amelia   Updated August 11, 2022 at 4:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wp ... Serpieri Allowed Memory sizeClosed   Amelia   Updated August 11, 2022 at 3:50pm   9 Most recent comment from Miloš Jovanović:Hi, SerpieriSorry for the delayI am delighted to hear that this has been resolved. That is most probably the case, sometimes it can happen when we assign too many special day exceptions.Thank you fo ... Zaid Ismail Packages ConfigurationClosed   Amelia   Updated August 11, 2022 at 1:33pm   6 Most recent comment from Marko Davidović:Hello Zaid,No worries and thank you. You can leave a review when you have time and feel free to contact us afterwards.We wish you all the best. Vincent plugin configurationClosed Pre-purchase questions for Amelia   Updated August 11, 2022 at 1:07pm   2 Most recent comment from Marko Davidović:Hello Vincent, Thank you for reaching out to us.This is possible only if you have one service displayed with our shortcode. If they don't have to choose employees and location and service, only i ...