Hi Yash,

thank you for reaching out to us

Did you enable Google Map API Keys on your Google account (enabling all necessary API's from the screenshot below), and have you added your billing account? You can read more about this here.

When these are enabled, please add the APIs in API Restrictions on the "Credentials" page:

If you did all this, please check if you inserted the API keys in Google Map API Key option in General settings of Amelia.

Hello Yash.

This is most likely related to some permission settings on your site rather than APIs.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi again Yash.

That's it - there are 403 - Forbidden errors for each map (image) in the Locations section:

This means that the server understood the request, but it's denying to complete it due to some security measures. Reach out to your hosting provider and ask them to check why maps.googleapis.com is being blocked.

Please note that this is just a visual function for the Locations, it doesn't cause any issues with the plugin or with the booking.

This was not a test email, Yash, it was a real booking done on your website.

As mentioned in my last response, I created an employee, and a customer, and booked an appointment. After the test, I simply deleted them all so they wouldn't cause any confusion.

The issue you're having (as far as I can see comes only with Events). When I book an event using the new Employee and the new Customer I created, I don't receive the attendee code:

I'll forward this to our developers, so they can check.

You're welcome, Yash.

It's a bug on our end, and our developers will fix it for the next update. Thanks for letting us know about it.

Hello Yash

Please take a look at the article attached to my response, and if you have any questions after reviewing it let me know.

Are You Getting “The link you followed has expired” Error in WordPress?

Hello again Yash.

For future reference: When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

We will modernize the design of each booking form, but we don't have an ETA on that. Look at our changelog with every update to see what we included in the latest update.

As for the Packages - please go through our documentation about them here: https://wpamelia.com/packages/

In short - the Packages feature allows you to create a package that will include one or more services and appointments for those services. You would be able to create a Package for (for example) one service, and 10 appointments within that package.

The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings of a service. So, if you sell a package with 10 appointments, and set the duration of the package to be 1 year, your customers will have 1 year to book those 10 appointments.

However, the appointments within a package can be booked as far ahead as you configured the "Period available for booking in advance" in Amelia's General Settings, or individual service setting. For example, if this is set to 30 days, at the time when an appointment is being booked, the customers will be able to choose the dates 30 days from TODAY. Defining the duration of the package doesn't define the availability of appointments.

Hi again Yash.

I already tested emails here: https://tmsplugins.ticksy.com/ticket/2884074/#comment-16381707

And I received emails both as a customer and as an employee. Are there any specific emails you're not receiving? Have you checked your spam folder?

Hello again Yash.

As mentioned before: When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there.

Thank you for understanding.

This issue is still in our developers' queue, and we hope it will be resolved with our next update. The 5.0.2 update was an urgent update because there were some performance issues with the Bluehost Hosting Provider, and that had to roll out immediately.

Also, make sure not to book any appointments from the front-end while you're logged in as an administrator. If you want to test the plugin from the front-end, always use the Incognito mode.

Hello Yash

Unfortunately, there's nothing we can do to prevent emails from going into spam. Amelia only uses your existing SMTP settings to send emails.

Please check out this guide about the issue, and how you can approach it.

Hello Yash.

I don't have that information. Our developers are implementing forms one by one. The next one scheduled is the Catalog form, and I suppose the Event List form is next on the list.

It should all be replaced within a few months, but there are other (functional) projects that have to be completed as well, so it will take some time before all forms are replaced. We have no ETAs.