As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Jo Moir customer appointmentsClosed Pre-purchase questions for Amelia   Updated August 31, 2022 at 9:18am   2 Most recent comment from Marko Davidović:Hello again Jo, Thank you for reaching out to us. We mentioned this on another ticket did you redeem your codes? When you redeem your codes you should receive your purchase code.1. Amelia doesn't ... Ahsan Ramzan Packages Provide Service in sequence by dateClosed Pre-purchase questions for Amelia   Updated August 31, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Ahsan Ramzan, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is t ... Bonita Summers Disappearing Services on SiteClosed   Amelia   Updated August 31, 2022 at 9:02am   4 Most recent comment from Marko Davidović:Hello Bonita, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Christophe Amelia Features questionsClosed Pre-purchase questions for Amelia   Updated August 31, 2022 at 8:59am   2 Most recent comment from Marko Davidović:Hello Christophe, Thank you for your interest in our product.1. Yes, of course, with the help of our shortcodes you can display services from each employee separately on a different page.2. If you d ... Marcos EmployeesClosed   Amelia   Updated August 31, 2022 at 8:50am   4 Most recent comment from Marko Davidović:Hello Marcos,Unfortunately, currently employees can only create appointments with existing clients, they cannot book appointments with clients who do not exist in your database. But it's a good s ... The Workshop Emails/Notifications Log?Closed   Amelia   Updated August 31, 2022 at 8:39am   4 Most recent comment from Uroš Jovanović:Hello Cody,Glad to be able to assist you.Please let us know if you have any other questions. The Workshop Events NotificationsClosed   Amelia   Updated August 31, 2022 at 7:42am   2 Most recent comment from Marko Davidović:Hello Cody, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The employee can receive notifications only when the customer books an appointment. But i ... Kenneth Lazer technical supportClosed   Amelia   Updated August 30, 2022 at 7:09pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kenneth, Thank you for reaching out to us.I'm afraid that we didn't quite get what you want to achieve exactly? Can you please explain to us in a little more detail and maybe send us a ... Kara PHP Error - DB_COLLATEClosed   Amelia   Updated August 30, 2022 at 5:56pm   5 Most recent comment from Stanislav Snagovskiy:Dear, Kara This message is just a notification, and it will not affect any functionalities of your site. Our best suggestion is to simply disable the WP_DEBUG, because this is only used on testing/st ... Victor Reyes Make personnal "appointments"Closed   Amelia   Updated August 30, 2022 at 1:22pm   17 Most recent comment from Uroš Jovanović:Hello Victor,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on t ... Daniel Chodari Customizing TimesClosed   Amelia   Updated August 30, 2022 at 12:58pm   13 Most recent comment from Miloš Jovanović:Hi, Daniel For setting "pauses" between two time slots, you have two options :1.  You can set buffer times,   for example you can set 10 minute "after" , this way the employee will have time bet ... Luis Miguel compactibilidadClosed Pre-purchase questions for wpDataTables   Updated August 30, 2022 at 12:47pm   2 Most recent comment from Miloš Jovanović:Hi, Luis Thanks, for reaching out to us-At this time, we don't have a built-in feature to achieve this, but you can suggest it for our developers - they will do their best to make a solution i ... Qiang Cui I cannot create multiple appointments for the same date, time, and serviceClosed   Amelia   Updated August 30, 2022 at 12:19pm   12 Most recent comment from Marko Davidović:Hello Julia,You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Nicolas Briot Service that does not appear with amélia manager accountClosed   Amelia   Updated August 30, 2022 at 12:18pm   2 Most recent comment from Marko Davidović:Hello Nicolas, Thank you for reaching out to us.Only 8 services are visible on the frontPlease check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned ... Jouke Wijdoogen Change fontsize of filtersClosed   wpDataTables   Updated August 30, 2022 at 11:51am   6 Most recent comment from Miloš Jovanović:Hi, Jouke That is correct, the CSS should be added in the table's Customize section, as shown on your screenshot.Perhaps there is something in the current theme that overrides it, some kind of ...