We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sophie parameter serviceClosed   Amelia   Updated September 15, 2021 at 12:41pm   2 Most recent comment from [deleted]:Hi, Sophie,Thank you for choosing Amelia.Please enable the "Allow booking below minimum capacity" option on the Amelia -> Settings -> Appointments page, and then the same time slot will become availa ... Wouter van Maaren Opening hoursClosed   Amelia   Updated September 15, 2021 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello Wouter van MaarenThank you for your purchase.This is because you set your default time slot step to 4 hours. The time periods in Amelia need to be dividable by the default time slot step, and it ... Arno Hoffrichter Don´t show worker selectClosed   Amelia   Updated September 15, 2021 at 10:39am   8 Most recent comment from Aleksandar Vuković:Hey ArnoI'd like to take a look at the back-end of your site and be able to edit the page. With the new Customize feature, I don't believe adding CSS is needed, since you can now hide the s ... Sara Beltran Beltran Sancho user panelClosed   Amelia   Updated September 15, 2021 at 9:51am   4 Most recent comment from Aleksandar Vuković:Hello SaraThat is correct, custom fields can't be saved to the profile at the moment, so your customers would need to enter them every time an appointment is booked.We're going to work on ou ... DoQtor Payments not ProcessingClosed   Amelia   Updated September 14, 2021 at 9:33pm   2 Most recent comment from [deleted]:Hi, DoQtor,Thank you for choosing Amelia.Please make sure that you enabled the live mode in Amelia -> Settings -> Payments and that the credentials are correct. It will be even better if you re-enter ... Anas Kay Custom Fields and ColorsClosed   Amelia   Updated September 14, 2021 at 9:16pm   8 Most recent comment from [deleted]:Hi, Anas,As far as I can see, you managed to hide the Employees' names.For removing the highlighted elements on the Package booking page, please try to add the following CSS: #amelia-step-booking ... Mellanee Harmon Can't log inClosed   Amelia   Updated September 14, 2021 at 8:21pm   4 Most recent comment from [deleted]:Hi, Mellanee,Sorry to hear that you faced this issue.Could you please provide us with:1. Test Customer credentials (so we will be able to access the booking page through PaidMembership Pro2. A tempor ... Amelia Marshall Customer Panel LoginClosed   Amelia   Updated September 14, 2021 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hey DonWhen you disable the password option, the plugin sends a link with a token to access the panel.This token is generated when they click on the %customer_panel_url% (programmatically - dynamicall ... Camila manager by locationClosed   Amelia   Updated September 14, 2021 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello CamilaI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The “Amelia Manager” role has almost the same permissions ... Arthur Time Slots & Custom FielsClosed   Amelia   Updated September 14, 2021 at 12:24pm   8 Most recent comment from [deleted]:Arthur,Sorry for the delay.Yes, I totally understand that Your refund request was proceeded, so you should receive the refunded amount in 1-2 days.Best Regards. Aaron Keyes activationClosed   Amelia   Updated September 14, 2021 at 11:50am   2 Most recent comment from [deleted]:Hi, Aaron,Thank you for choosing Amelia.Please note that you should delete the Lite version first: 1. Deactivate/delete the free Lite version that you have previously used 2. Download the zip file� ... Tapiwa ON-site payment and option for online paymentClosed   Amelia   Updated September 14, 2021 at 11:40am   2 Most recent comment from [deleted]:Hi, Tapiwa,Thank you for choosing Amelia.Yes, it is possible. You can enable both payment options. However, only WooCommerce doesn't allow to enable on-sie payments along with WooCommerce integr ... Hussnain Customers not receiving email notificationsClosed   Amelia   Updated September 14, 2021 at 11:04am   5 Most recent comment from [deleted]:Hussnain,Sorry for the delay.1. I sent a test notification from your site and it was delivered:So please make sure that notifications don't end up in the Spam or Promotions folder.2. You can fin ... Arno Hoffrichter Checkboxes for ServicesClosed   Amelia   Updated September 14, 2021 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello ArnoI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You would be able to create packages, but they need to have de ... Raphael Nordier Issue click on images from eventsClosed   Amelia   Updated September 14, 2021 at 10:52am   13 Most recent comment from Aleksandar Vuković:My pleasure Raphael.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.