As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Carlo Magnoni eventsClosed   Amelia   Updated September 27, 2021 at 5:19pm   4 Most recent comment from [deleted]:We recently added a possibility for you to manage your domains in our store. So, please access the store and you will see the Manage domains button, so you can delete the old domain there and then yo ... Michael Webster Email Notification SettingsClosed   Amelia   Updated September 27, 2021 at 1:37pm   4 Most recent comment from Aleksandar Vuković:Hey MichaelIs this maybe a Google Workspace (formally G Suite) account?If it is, please note that After February 15, 2021 – Access to LSAs (Less Secure Apps) will be turned off for all Google Wor ... Prabuddh Kumar Mark appointment as completedClosed   Amelia   Updated September 27, 2021 at 12:41pm   2 Most recent comment from [deleted]:Hi PrabuddhThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Darryn Amelia Plugin not WorkingClosed   Amelia   Updated September 27, 2021 at 12:25pm   8 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket.My apologies if I already asked this before, but may I ask you for a small favor ... Antonio gutierrez larios gutierrez larios NotificacionesClosed   Amelia   Updated September 27, 2021 at 12:01pm   4 Most recent comment from [deleted]:Hi AntonioAmelia notifications work together; if one type of notifications isn't working none of them will; having partial notifications is very strange. Please check the spam folder as well if t ... Frederic How to change header colorClosed   Amelia   Updated September 27, 2021 at 10:43am   4 Most recent comment from [deleted]:Fred,Thank you for letting me know, I was glad to helpBest Regards. Maurizio Di Franco Not seeing services after updateClosed   Amelia   Updated September 27, 2021 at 10:14am   12 Most recent comment from Aleksandar Vuković:Hey MaurizioOur developers are still checking out your website.I hope they'll be done soon, but it seems that the issue is quite strange, so I can't make any guarantees. I'll get back ... Kolbjorn Ursin Update broke our site..thanks ;(Closed   Amelia   Updated September 27, 2021 at 7:51am   16 Most recent comment from [deleted]:Hi there, I see you have opened a new ticket regarding this matter and my colleague has responded, so please check it out and you can continue solving the issue there. If credentials are needed for ... Frankie Appointment/BookingClosed   Amelia   Updated September 26, 2021 at 1:32pm   4 Most recent comment from [deleted]:Hi Frankie!Thank you for the kind replyYou can change these labels using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. [email protected] Booking Calendar is not loadingClosed   Amelia   Updated September 26, 2021 at 12:26pm   3 Most recent comment from [deleted]:Hi Mark!Thank you for reaching out to us and for letting us know - I'm glad that the solution was found.If you have any further questions or issues, please feel free to open a new ticket, and we& ... NJAHOF Number of Persons in Appointments ViewClosed   Amelia   Updated September 25, 2021 at 11:29pm   2 Most recent comment from [deleted]:Hi, NJAHOF,Thank you for reaching out to us.You can see the number of booked spots on the Appointments page in the Spots column:If that's not what you are looking for, could you please provide a ... sarmishta s Customer panelClosed   Amelia   Updated September 25, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi, Sarmishta,Thank you for choosing Amelia.If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% pl ... Ilse Coupon DateClosed   Amelia   Updated September 25, 2021 at 4:08pm   2 Most recent comment from [deleted]:Hi, Ilse,Thank you for choosing Amelia.I'm afraid, at the moment it's only possible to set the Usage limit to Coupons. You can suggest that as a feature request here, or check if this requ ... miles Hudgens Not able to down load plug in. Says I have not upgraded.Closed   Amelia   Updated September 25, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi, Miles,Thank you for choosing Amelia.Please note that first you should delete the Lite version and then install the purchased plugin: 1. Deactivate/delete the free Lite version that you have previ ... kimjinwook NotificationClosed   Amelia   Updated September 25, 2021 at 4:00pm   2 Most recent comment from [deleted]:Hi, kimjinwook,Thank you for choosing Amelia.Could you please change the mail service in Amelia -> Settings -> Notifications to PHP and test notifications with that configuration? If that works, then ...