We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Stephen GHOMMIDH WPAmelia // Google AgendaClosed   Amelia   Updated September 17, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi Stephen, Glad to see you like the Google sync in Amelia, thank you. For any information about appointments in Amelia, you want to have in your Google calendar, you can add placeholders to the fi ... kiran HolidaysClosed   Amelia   Updated September 17, 2021 at 2:26pm   2 Most recent comment from [deleted]:Hi Kiran, When you add Days off or Special days to Amelia employees' profiles, these will be applied from the moment you create them, so no new appointments could be created, but these don' ... Rahel Biehlig Email follow upClosed   Amelia   Updated September 17, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hello Rahel, There isn't such a possibility with the default notifications in Amelia, they are sent for all events/services or none - so they can be enabled or disabled for all. But you can cr ... Monika Wood customer panel - colour schemeClosed   Amelia   Updated September 17, 2021 at 1:27pm   9 Most recent comment from Aleksandar Vuković:Hello Monika.This is caused by Elementor's custom class:You can override the behavior by adding the following CSS to the page: .am-cabinet .am-cabinet-buttons-align-right button { color: rgb(98, ... kimjinwook customizeClosed   Amelia   Updated September 17, 2021 at 12:55pm   16 Most recent comment from [deleted]:Hello kimjinwook, You are welcome. As far as I can see that is a custom field, so if you don't want it anymore you should go to the Amelia Customize page, to the Custom fields tab and then dele ... Marco Woocommerce pluginClosed   Amelia   Updated September 17, 2021 at 12:45pm   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase, but the integration doesn't work that way.WooCommerce can only be used as a payment option in Amelia. That means that services linked with a WooCommerce p ... Kari Events and the calendarClosed   Amelia   Updated September 17, 2021 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello Kari Thank you for your purchase. If you create an event with multiple dates and/or times, that will still be treated as a single event that's happening multiple times. What you need to do ... Lauren Holland Amelia - WidthClosed   Amelia   Updated September 17, 2021 at 12:14pm   5 Most recent comment from [deleted]:Hello Lauren, This is coming from some conflict with your theme or another plugin probably, unfortunately. You can check out on our demos how Amelia should look like. Please try deactivating any plug ... Nina Save button for appointment in back-end does not workClosed   Amelia   Updated September 17, 2021 at 11:29am   4 Most recent comment from [deleted]:Hello Nina, If you have the newest version of Amelia, 4.2 installed and active, and still have this issue, please provide me a temporary WP-admin (administrator) user for your site where this happe ... Laura Booking EventsClosed   Amelia   Updated September 17, 2021 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello Laura Thank you for your purchase. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You could add an event and cance ... andres Services costClosed   Amelia   Updated September 17, 2021 at 10:29am   4 Most recent comment from [deleted]:Hi Andres, You are welcome, glad to see that , thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will gladly help out.  Sean Strawsburg Email Notification Errors (500)Closed   Amelia   Updated September 17, 2021 at 7:38am   2 Most recent comment from Aleksandar Vuković:Hello SeanSince this is a duplicate ticket, it will be closed.I'll respond to the other ticket soon. Dominic Stripe FilterClosed   Amelia   Updated September 17, 2021 at 3:30am   8 Most recent comment from Dominic:Thank you Aleksandar. Stefanie Rossouw Frontend LoadingClosed   Amelia   Updated September 16, 2021 at 11:33pm   6 Most recent comment from Aleksandar Vuković:Thanks for that troubleshooting, Stefanie!I really appreciate that, in this hectic environment with half of our team out sick, you really saved us a lot of time and I thank you for it!My apologies if ... Andy Cereghino Booking resourcesClosed   Amelia   Updated September 16, 2021 at 10:38pm   2 Most recent comment from Aleksandar Vuković:Hello AndyAt the moment, Amelia doesn't have capacity per location, so you wouldn't be able to add that machine as a separate location.Another option of linking both employees to the same go ...