We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jen Lucas Update downloadClosed   Amelia   Updated September 20, 2021 at 10:21am   2 Most recent comment from [deleted]:Hi Jen, Apologies for replying a bit later, and sorry to see you have issues with downloading the plugin. Please try opening the link in an incognito window, or try another browser. If this doesn' ... Pontus WooCommerce and Klarna CheckoutClosed   Amelia   Updated September 20, 2021 at 10:08am   6 Most recent comment from [deleted]:Hi Pontus, Sorry, we should have explained this in the first place. Glad to see the issue is resolved, thank you for letting us knowGlad to see you like Amelia, thank you! P. S. If you like Amelia ... Haarty Hanks Booking Form validationClosed   Amelia   Updated September 20, 2021 at 9:46am   2 Most recent comment from [deleted]:Hello Haarty Hanks,Apologies for replying a bit later. There isn't a possibility of such validation for the input fields in Amelia with its current built-in features, unfortunately. Please sugg ... Romedenne Integreted zoom with AmeliaClosed   Amelia   Updated September 20, 2021 at 8:36am   2 Most recent comment from [deleted]:Hello Romedenne, Glad to see the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Viktor Budy BossClosed   Amelia   Updated September 19, 2021 at 8:38pm   2 Most recent comment from [deleted]:Hi, Viktor,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.We recently added information about BuddyBoss inte ... Mathieu Crete RefundClosed   Amelia   Updated September 19, 2021 at 8:01pm   2 Most recent comment from [deleted]:Hi, Mathieu,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.I'm afraid, at the moment there's no f ... Viraj Employee not able to reset using Forgot passwordClosed   Amelia   Updated September 19, 2021 at 2:18pm   8 Most recent comment from [deleted]:Viraj,Thank you for reaching out to us.We plan our updates for the months ahead, that's why we cannot add a feature to our roadmap straight away. This feature will be implemented in the next upd ... Richard Calendar entry for Outlook on MACClosed   Amelia   Updated September 18, 2021 at 9:10pm   2 Most recent comment from [deleted]:Hi, Richard,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.As far as I understand, you can see the synchron ... Shayne Notification EmailsClosed   Amelia   Updated September 18, 2021 at 9:06pm   2 Most recent comment from [deleted]:Hi, Shayne,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Probably, that can be achieved with a third-party ... Daniel Amelia minimum bookingsClosed   Amelia   Updated September 18, 2021 at 8:07pm   2 Most recent comment from [deleted]:Hi, Daniel,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.That's a really good idea actually. I will f ... Marco Bevilacqua Do not populate fields for WP logged in usersClosed   Amelia   Updated September 18, 2021 at 7:59pm   10 Most recent comment from [deleted]:Marco,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Yes, that's true: using incognito mode requires so ... Anke Jespers Connecting email marketing to client baseClosed   Amelia   Updated September 18, 2021 at 7:22pm   4 Most recent comment from [deleted]:Anke,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.The thing is, it's not possible to import data to A ... Jack Updating AmeliaClosed   Amelia   Updated September 17, 2021 at 3:52pm   2 Most recent comment from [deleted]:Hello Jack,Sorry about that, please try opening the download link in an incognito window or in another browser. If that doesn't help please try downloading the newest version of Amelia from the ... Matthew Johnson BuddyBoss IntegrationClosed   Amelia   Updated September 17, 2021 at 3:48pm   2 Most recent comment from [deleted]:Hello Matthew, Please check out the explanation of the BuddyBoss integration with Amelia here https://wpamelia.com/buddyboss-integration/If you have any further questions or concerns feel free to a ... Louise White block booking onlineClosed   Amelia   Updated September 17, 2021 at 3:00pm   4 Most recent comment from [deleted]:Hi Louise, I see, there isn't a possibility of blocking someone from booking appointments in Amelia, unfortunately. You can suggest it as a feature request here.