We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Raul amelia buddybossClosed   Amelia   Updated September 21, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi RaulThank you for reaching out to us. We are glad to hear you are satisfied with the updatePlease have a look at our documentation for detailed information about this feature https://wpamelia.com/b ... Jamie merchant Not accepting paymentsClosed   Amelia   Updated September 21, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello JamieI can't say what's going on without taking a look, but I do see that you have Live transactions enabled from your website, so if the credentials are correct, it should be working ... Ilan Manoim Skip weekends for eventsClosed   Amelia   Updated September 21, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello Ilan.You can configure it like this, if I understood you correctly:So, you'd select a date range from Sunday - Friday next week, and set the recurrence to be weekly every week. I don' ... Claudia plugin update and group classes not showing available datesClosed   Amelia   Updated September 21, 2021 at 9:11am   3 Most recent comment from Aleksandar Vuković:Hey ClaudiaSorry for the bad experience, but I see that Liza was able to help you out in another ticket, so we can mark this as closed?I am sorry for the delay, as we're short-staffed at the mome ... DoQtor Schedule notifications for Virtual / Zoom MeetingsClosed   Amelia   Updated September 21, 2021 at 10:40am   7 Most recent comment from Aleksandar Vuković:Hi again PeterIt does seem to be a bug on our end, so the task was created for our developers, and they'll work on it and make sure it is fixed for our next update.Sorry for the inconvenience. Ilse Catalog View - ScalingClosed   Amelia   Updated September 20, 2021 at 9:06pm   8 Most recent comment from Aleksandar Vuković:That is awesome, Ilse! Thank you very much!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robbie Ewing mobile view bugs / poor design UXClosed   Amelia   Updated September 20, 2021 at 8:20pm   11 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Robbie!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romedenne error 500Closed   Amelia   Updated September 20, 2021 at 8:12pm   2 Most recent comment from Aleksandar Vuković:Thank you for letting us know that the issue has been resolved Laurent!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dennis Haarmans Dynamic posts and shortcodesClosed   Amelia   Updated September 20, 2021 at 7:46pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Dennis!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Frederic Cancellation buttonClosed   Amelia   Updated September 20, 2021 at 7:08pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Frederic.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mark Brealey Booking NumbersClosed   Amelia   Updated September 20, 2021 at 5:35pm   4 Most recent comment from [deleted]:You are welcome, Mark.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  West Island Recreation Chose one or many timeslotsClosed   Amelia   Updated September 20, 2021 at 1:50pm   2 Most recent comment from [deleted]:Hello there, For that use case you can check out the Extras option for Services, you can create several extras with different duration and prices for each service, so when customers book this service ... ahmed problem with woocommerceClosed   Amelia   Updated September 20, 2021 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello ahmedThank you for your purchase.WooCommerce integration is only used as a payment method in Amelia. You can't create an appointment in Amelia when you purchase a linked product through Woo ... Danny Iphone render issueClosed   Amelia   Updated September 20, 2021 at 1:45pm   4 Most recent comment from [deleted]:You are welcome, Danny. Please do, and let us know if we need to further investigate this. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Barry Gill Update to 4.2Closed   Amelia   Updated September 20, 2021 at 11:05am   4 Most recent comment from [deleted]:You are welcome, Barry. Glad to see this helped, and the issue is gone. Thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ...