As previously announced via banners and our newsletters, support is no longer available through this platform.

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Public Tickets

Michael Turczynski Amelia Booking Service PluginClosed   Amelia   Updated September 29, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi Michael,thank you for reaching out to us!At the moment price can be set either per Service, or per Employee; we don't have an option that would include shipping costs at the moment, I'm a ... Eduardo Lomeli Employee TitleClosed   Amelia   Updated September 29, 2021 at 12:29pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to usYou can change this label in Amelia > Settings > Labels, or using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's with ... Eduardo Lomeli Change titlesClosed   Amelia   Updated September 29, 2021 at 12:28pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to usThis line can be changed using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI ... Léo Barcet Barcet Nothing workClosed   Amelia   Updated September 29, 2021 at 11:39am   2 Most recent comment from [deleted]:Hi LéoThank you for reaching out to us.Could you please check if the option Allow booking above maximum capacity: in Amelia -> Settings -> Appointments is enabled? If this option is disabled when th ... Samuel Peden OnSite PaymentsClosed   Amelia   Updated September 29, 2021 at 11:36am   2 Most recent comment from [deleted]:Hi, Sam,Thank you for choosing Amelia.I'm afraid, at the moment these icons cannot be modified. However, our developers are aware that not all our users are happy with this new front-end view, a ... Marco submitting bookingClosed   Amelia   Updated September 29, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi MarcoThank you for reaching out to us.Can you please tell us if you have updated the plugin to the latest version (4.2)?Are you using any caching plugins? If so, please exclude pages with Amelia f ... Paul Shears Hiding Available SpotsClosed   Amelia   Updated September 29, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi, Paul,Sorry for the delayed response.I'm afraid, the Capacity can be hidden only on the Event list view due to some limitations.In order to achieve that, you should open the Amelia -> Customi ... Athanasios Mousiolis Translation issuesClosed   Amelia   Updated September 29, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi, Athanasios, Sorry to hear that you faced this issue. Could you please try to disable the "Use already loaded VUE" option on the Amelia -> Customize page and clear the site and the browser cache? ... Scott CouponsClosed   Amelia   Updated September 29, 2021 at 10:41am   2 Most recent comment from [deleted]:Hi Scott!Thank you for reaching out to usYou can create a Coupon, but after adding a new event, you would need to add that event as one of the eligible ones in Amelia > Finance > Coupons for that part ... Prabuddh Kumar Align Image in centerClosed   Amelia   Updated September 29, 2021 at 10:35am   7 Most recent comment from Aleksandar Vuković:You're welcome Prabuddh. Glad I could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ... Mariam ALMutairi inquiry about your productClosed   Amelia   Updated September 29, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Mariam,Sorry for the delayed response.Yes, you can do that. Different prices can be set in the Employee's profile under the Assigned Services tab, for example:Hope that will help.Best Regard ... Anne-Carole Zbinden notificationClosed   Amelia   Updated September 29, 2021 at 10:09am   8 Most recent comment from [deleted]:Hi Anne-CaroleIf you want to allow your customers to reschedule their appointments you will need to enable this option from the Roles settings.Regarding the Zoom link we will need the screenshot from ... Irtaza Amelia AutoRenew SubscriptionClosed   Amelia   Updated September 29, 2021 at 9:43am   2 Most recent comment from [deleted]:Hi Irtaza,thank you for reaching out to usAll Yearly subscriptions are autorenewable.This option cannot be turned off to pay manually, you can only cancel the subscription fully, I'm afraid. Frederic Exporting eventClosed   Amelia   Updated September 29, 2021 at 9:15am   4 Most recent comment from Aleksandar Vuković:I don't have the SQL command, Fred, I always used the graphic interface of phpMyAdmin.Select all tables in the database:Scroll all the way down, and under "With Selected" choose Export:Then, ... Gamepitch Cannot Edit EventsClosed   Amelia   Updated September 29, 2021 at 8:44am   4 Most recent comment from Aleksandar Vuković:We're glad to hear that!Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.