We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sherri Randomly today my zoom intergration stopped workingClosed   Amelia   Updated October 19, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Sherri,Sorry for the delayed response.Could you please try to clear the site and the browser cache? If that doesn't help, please provide us with a temporary WP Admin login for further inves ... Elodie Bug back office calendar viewClosed   Amelia   Updated October 19, 2021 at 8:42am   4 Most recent comment from [deleted]:Hi Christophe!Thank you for reaching outI apologize for the later response; please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a ... Olivier Tilkin Email notifications not sendingClosed   Amelia   Updated October 18, 2021 at 10:25pm   3 Most recent comment from [deleted]:Hi, Olivier,Sorry for the delayed response.I created a test Customer and booked a test Appointment, and I was able to receive a notification:Could you please make sure that if you test notifications, ... Apple Tree Adding additional email entry boxClosed   Amelia   Updated October 18, 2021 at 11:49am   13 Most recent comment from Aleksandar Vuković:You're welcome! Glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Merian Kurti Invoice is missingClosed   Amelia   Updated October 18, 2021 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello Ina,Sorry for the late response.Please find the invoice attached to this ticket.If you need any further assistance, please let us know. Adrien Gallo Problèmes de réglages des horairesClosed   Amelia   Updated October 17, 2021 at 12:15pm   3 Most recent comment from Adrien Gallo:Hi Ivana !Thank you for your reply !No these setups weren't identical ! It works now thank you so much !! :D Seinne van Dijk Lay out catalog calendarClosed   Amelia   Updated October 17, 2021 at 8:55am   18 Most recent comment from [deleted]:Hi Seinne!I tested again, however, I only see this view below:These seem to be your chosen colors; so, if you don't see this yet, please purge the cache, either manually or with a cache purge pl ... Gabriel Poirier service time slot - default time slotClosed   Amelia   Updated October 16, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi Gabriel,thank you for reaching out to usIf you want to select the times in between please disable the option right beneath the Time Slot Step:Use service duration for booking a time slot. This will ... Daniel Jurkowitsch ShortcodeClosed   Amelia   Updated October 16, 2021 at 1:47pm   5 Most recent comment from [deleted]:Hi Daniel!Thank you for letting us know, I'm happy to hear you've found a solutionIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly he ... Homeopathy UK Customer ListClosed   Amelia   Updated October 16, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi Erika,thank you for reaching out to usData from Amelia > Customers can be exported, however, I'm afraid it cannot be sent manually via email.I'll kindly ask you to add it as a feature su ... Barbara Bacsóné Automated sales reportClosed   Amelia   Updated October 16, 2021 at 11:42am   2 Most recent comment from [deleted]:Hi Barbara,thank you for reaching out to usExports of appointment data in csv format can be done in Amelia; however it needs to be done manually.You can try automatizing this process by using these ... Mitchell Redekopp E-Transfer OptionClosed   Amelia   Updated October 16, 2021 at 11:05am   4 Most recent comment from [deleted]:Hi Mitchell! Thank you for the kind reply You could set the payment to be "On Site" meaning that the full amount will be paid in person, and not during the booking process. Then, you can add the link ... James Fouché New appointment notificationsClosed   Amelia   Updated October 16, 2021 at 11:02am   2 Most recent comment from [deleted]:Hi James, Thank you for reaching out to usThe employee is notified of any appointments on the services which he is performing; you can add your administrator address into the Amelia > Settings > Noti ... Paal Joachim Romdahl Changing customize frontend button labelsClosed   Amelia   Updated October 16, 2021 at 10:16am   4 Most recent comment from [deleted]:Hi Paal!Sure; like we have for Employee and Service in Amelia > Settings > Labels. I forwarded the suggestion; thank you so much! Jenny Monro Packages, recurring appointments and discountsClosed   Amelia   Updated October 16, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Jenny,thank you for reaching out to usI'm afraid that Packages cannot automatically reoccur as customer is able to select any dates if there are more than one appointment offered in the packag ...