We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samisha S Shropshire Customer's Can receive emailsClosed   Amelia   Updated October 25, 2021 at 10:18am   4 Most recent comment from [deleted]:Hi Samisha,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it h ... Rob McKinney TaxClosed   Amelia   Updated October 25, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Rob,thank you for reaching out to usThere isn't a possibility of adding VAT to prices in Amelia with its current built-in features, unfortunately.  Taxes can be added to prices only in WooCo ... Ignasi Ibañez Appointment durationClosed   Amelia   Updated October 25, 2021 at 9:55am   16 Most recent comment from Aleksandar Vuković:Of course, Ignasi.The tickets in events will be included in the update after the next one (so 2nd from now). Robert Emanuel plugin is not working 100%Closed   Amelia   Updated October 25, 2021 at 8:12am   5 Most recent comment from Aleksandar Vuković:Hello Robert.Your WordPress general settings seem to have a custom date format, but when I check it, it doesn't seem to be saved:This issue will be present until you use one of WordPress' d ... kaho imai 2way sync with google calendar.Closed   Amelia   Updated October 25, 2021 at 7:25am   13 Most recent comment from Aleksandar Vuković:Hello again KahoI can only view this calendar, but I'm not able to interact with it.Either way, as mentioned before - when you connect Amelia to your Gmail account, it connects it to the default ... Maoukola O'neal API Goggole calendar employee synchronizationClosed   Amelia   Updated October 24, 2021 at 11:12pm   2 Most recent comment from [deleted]:Hi, Maoukola,Thank you for choosing Amelia.Could you please clarify what happens if you click on "Confirm"?Also, could you please provide us with temporary WP Admin access, so we will look into the i ... Maxy Nwosu Post Appointment TroubleshootingClosed   Amelia   Updated October 24, 2021 at 10:58pm   2 Most recent comment from [deleted]:Hi, Maxy,Sorry for the delayed response.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to ... Carlos Ramos Edit Event TagClosed   Amelia   Updated October 24, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Carlos,Thank you for choosing Amelia.I'm afraid, at the moment the tags can be deleted only through the database. You can find them in wp_amelia_events_tags table. Sorry for disappointing yo ... Dany Coutinho Calendar CustomizationClosed   Amelia   Updated October 24, 2021 at 9:40am   2 Most recent comment from [deleted]:Hi again, Dany,1. As I already mentioned in the other ticket that you have, you can suggest that as a feature request here, or check if this request was already submitted and vote for it.2. Could yo ... Dany Coutinho Financial configurationClosed   Amelia   Updated October 24, 2021 at 9:27am   2 Most recent comment from [deleted]:Hi, Dany,Thank you for choosing Amelia.We will forward your suggestions to our developers, thank you for sharing.Also, you can suggest that as "feature requests" here, or check if these requests wer ... Marin translationClosed   Amelia   Updated October 23, 2021 at 11:48pm   2 Most recent comment from [deleted]:Hi, Marin,Thank you for choosing Amelia.If Bulgarian has multiple dialects/versions (like German, for example, that has an official version and a casual version), then please try to switch to another ... Clara Adding new people to a group reservationClosed   Amelia   Updated October 23, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi, Clara,Sorry for the delayed response.Please note that if you book Appointments on the back-end, and a time slot has a booking, you should not add a new Appointment for the same time slot but add ... Louise White No DataClosed   Amelia   Updated October 23, 2021 at 4:16pm   2 Most recent comment from [deleted]:Hi, Louise,Thank you for choosing Amelia.We have an issue with the Client search on the back-end, that's true. Our developers created a fix for it quite long ago, but unfortunately, it significa ... Michail Karachountris paymentClosed   Amelia   Updated October 23, 2021 at 4:10pm   4 Most recent comment from [deleted]:Michail,Sorry for the delayed response.Could you please clarify what exactly you mean by "install Visa cards"?Visa/Mastercard payments can be accepted by any payment system in Amelia. Best Regards.  Allyson Woodrooffe Subscription paymentsClosed   Amelia   Updated October 23, 2021 at 3:40pm   5 Most recent comment from [deleted]:Allyson,Thank you for the screenshot.2. The thing is, when you create an Event with multiple dates this way, it won't allow you to set starting tie for each date separately. Because there are mea ...